Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Ver mais
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Don’t understand why a company in the Uk take so long. Do they actually start making them when you order them! Won’t be ordering again
A empresa respondeu
The size of my recent purchase came up on the small size. Ordered XL (44 in chest) was more like L (42 in). Returned item for exchange for next size, 2XL (46 in which fits exactly like a 44 in differe... Ver mais
A empresa respondeu
I ordered a lamp, which looks nothing like it did on the website. It’s very poor quality and totally different. Jolliman contacted me quickly to resolve this. Despite the item being incorrect, thei... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda masculina
- Loja de cintos
- Loja de roupa
- Fornecedor de vestuário
- Loja de chapéus
- Loja de calçado
Escrito pela empresa
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informações de contacto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Reino Unido
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,4
Aceitável
1 mil opiniões
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Don’t understand why a company in the …
Don’t understand why a company in the Uk take so long. Do they actually start making them when you order them! Won’t be ordering again
27 de abril de 2026
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Beware a very poor customer service
After ordering 3 pair of trousers and not trying them on at i later tried a pair on only to find that although the the waist size printed on the label was the correct size I could just about get them on but couldn't put hands in pockets and was very tight around waist, I've been a customer of Jolliman since 2014 I phoned customer service and told its hard luck I've missed my return date and nothing can be done although the trousers where made in Asia and not UK sizing the customer representative slammed the phone down on me so I am now contacting trading standards to report them for false advertising and shoddy goods
15 de abril de 2026
Opinião espontânea
Resposta da Jolliman
Dear Valued Customer,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how disappointing it can be when an item does not fit as expected. All of our garments are produced to standard sizing specifications, and we always recommend trying items on as soon as they are received to ensure they are suitable.
With regard to your order, our records show it was delivered in September last year. As outlined in our returns policy on our website, items must be returned within the specified return window, and unfortunately we are unable to process returns outside of this time frame.
We’re also concerned to hear about your interaction with our customer service team, as this is not the level of service we aim to provide. We will be reviewing this internally.
If you would like to discuss this further, please feel free to contact us again and we will do our best to assist within our policy guidelines.
Kind Regards
Jolliman Care Team
Wrong item sent
I ordered a lamp, which looks nothing like it did on the website. It’s very poor quality and totally different.
Jolliman contacted me quickly to resolve this. Despite the item being incorrect, their customer service has been very good.
9 de março de 2026
Opinião espontânea
Resposta da Jolliman
Dear Valued Customer,
We’re really sorry to hear that the lamp you received didn’t match your expectations or the images shown on our website. This is certainly not the experience we want for our customers, and we apologise for any inconvenience caused.
Please feel free to return the item to us and we will be happy to arrange a full refund once it has been received. If you contact our customer support team, they will guide you through the return process and assist you further.
Thank you for bringing this to our attention, and again we sincerely apologise for the disappointment caused.
Kind Regards
Jolliman Care Team
Order placed on 26th January
Order placed on 26th January. Up to date 02.03.25 still not delivered.
Several phone calls to the company. " held up at customs , then has been dispatched" amongst reasons given. Contacted delivery company no item recieved! Call today oh we will send another. Phew exhausting!! We will wait until Friday then will ask for refund of money that HAS been taken..
2 de março de 2026
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
A month after waiting for the order…
A month after waiting for the order receiving no replies to my emails trying to get through by phone waiting ages on the phone then getting cut off! Told again the order has been delayed we are expecting it this week! Items ordered Jan 30th we are now March 2nd they don’t anticipate I would get it until at least 11th of March if I a, lucky! I told them to cancel the order don’t bother! Terrible customer service! Will never use them again
2 de março de 2026
Opinião espontânea
Resposta da Jolliman
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration caused by the delay and the difficulty in reaching us. We did make all customers aware that some items were affected by a shipment delay, but we understand this was inconvenient and upsetting. Your experience highlights areas where we clearly need to improve our communication and support.We are very sorry that your order did not meet expectations, and we appreciate you taking the time to share your experience. We’ll use this feedback to do better in the future.
Kind Regards
Jolliman Care Team
Awful company!
I returned a shirt that was far bigger than the size guide suggested and Jolliman have refused to refund the original delivery charge as they are required to do by law under the distance selling regulations. I am now £10.24 out of pocket as I had to pay for the return. I will never buy from this company again! The shirt took two weeks to arrive in the first place and the refund two weeks to come through. Dreadful service!
Update:
Jolliman have replied to my review but are STILL ignoring the fact that I have a LEGAL right to refund of the original delivery charge whether or not the shirt was faulty. Quote from Gov.uk website:
“ You must also refund the cost of standard delivery if the customer paid for it. If they paid for a more expensive delivery option, you only need to refund the cost of standard delivery.”
It’s time they learned the LAW! They are the only Company I have dealt with who have refused my rights like this. Don’t buy from them!!!
30 de janeiro de 2026
Opinião espontânea
Resposta da Jolliman
Dear Mr Ramsey,
Thank you for taking the time to share your feedback. We are sorry to learn that you were disappointed with your recent experience.
After carefully reviewing your return, we can confirm that the shirt ordered and supplied was in accordance with our published size guide. This was further verified by the manufacturer when the item was returned for confirmation. As the shirt was neither faulty nor incorrectly supplied, it was fulfilled as described at the time of purchase.
We apologise that your refund took slightly longer than our usual prompt processing time. The delay occurred because the shirt was forwarded to the manufacturer for verification of the sizing measurements, and we awaited their confirmation before completing the refund.
While we regret that this experience did not meet your expectations, we appreciate you bringing your concerns to our attention. Your feedback has been noted as part of our ongoing efforts to improve our service.
Kind Regards
Jolliman Care Team
Catalogue of disasters
My elderly Dad asked me to order some light grey trousers for him on line which I duly did, and £55 was taken from his account. After waiting over two weeks, I enquired where they were. I was informed that they were out of stock. I then noticed that the invoice for delivery was addressed to my Dad with half of my address and half of his ie. two house numbers and two streets. I rang Jollimans again to outline this problem and was quite tersely asked why I'd not noticed this at the time ( I could have asked the same thing). The trousers eventually arrived after 6 weeks, still incorrectly addressed, and arrived at my address not my Dads as I had requested. On opening them instead of a light grey he saw in his catalogue, they were a very dark grey and were labelled Charcoal.
I sent these back and my Dad was refunded, but not for the postage I don't think.
I arrived home today to see a letter with the rogue hybrid address I have twice asked Jollimans to correct. It did not come from Jollimans but was from a Charity asking for donations. I see this as solid proof that Jollimans do not keep their data safe and pass details on to other organisations.
I am annoyed
A. That they take money even though they don't have the item.
B. They don't get the order right.
C.They don't respond efficiently to instructions about addresses
D. They have passed my personal information on to other organisations without consent because their admin failed to get my details taken off their system.
27 de janeiro de 2026
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Incorrect item supplied
I ordered a pair of Suede Comfort Slip On Shoes - JD169. However, on receipt a dark brown colour had been supplied. On contacting Jolliman I was told they didn't offer a Taupe option. I sent photos of my invoice showing Taupe was ordered and also of the box labelled and pictured as such. I was informed that the dark brown colour supplied was merely a shade variation... Item returned and refunded but refused to reimburse P&P as return was due to my 'change of mind'. Will not be using this Company again.
26 de novembro de 2025
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Massive price rises in just 7 months
I had been getting happier and happier... but. I went on the website today to discover that trousers I ordered just 7 months ago have risen in price 38%! (JA172) Come on!
So I've gone from really happy that I found Jolliman to 'no better than the others'.
17 de outubro de 2025
Opinião espontânea
Resposta da Jolliman
Hi Valued Customer ,
Thank you for your feedback and for your previous support it means a lot to us. We completely understand how frustrating it can feel to see a price change, especially for an item you purchased recently.
Pricing can fluctuate due to factors like manufacturing costs and supply changes, but we truly value your loyalty and don’t want this experience to overshadow your positive feelings towards Jolliman. If you’d like, we’d be happy to discuss options for your next purchase to ensure you feel valued as a customer.
We appreciate you taking the time to share your thoughts and hope we can restore your confidence in us.
Warm regards,
Jolliman Customer Care
This is the 1st time I've ordered…
This is the 1st time I've ordered anything from Jolliman and I'm so glad I did they kept me upto date when my order would arrive excellent quality I will definitely order from them again and I would definitely recommend them I'm very pleased with my order.
17 de outubro de 2025
Opinião espontânea
Resposta da Jolliman
Hi Valued Customer ,
Thank you so much for your wonderful feedback. We’re thrilled to hear that your first experience with Jolliman was a positive one and that you were happy with both the updates and the quality of your order.
We can’t wait to welcome you back for your next purchase, and we truly appreciate your recommendation—it means the world to us!
Warm regards,
Jolliman Customer Care
Missing shoes …
14th of August my dad ordered a pair of shoes and he still hasn't got them yet but every week is the promise they will be delivered and nothing I understand about the fire but really why strung people along just refund the money or be honest my dad has ordered lots over the years and he is 91 now and won't be ordering again
Shocking customer service honesty goes a long way
14 de agosto de 2025
Opinião espontânea
Resposta da Jolliman
Dear Valued customer,
Thank you for taking the time to leave a review, you will see that i have requested more information to look in to this . If you can accept my request and send more information i will be able to look in to this for you.
Kind Regards
Jolliman Care Team
You Tell Me
Jolliman Order:
Aug 22nd 2025 Order Placed for 10 items all shown as in stock. 3 Emails received, (1) Welcome to signing up. (2) 10% discount on first order. (3) Order acnowledgment.
Aug 23rd 2025 Email received advising of delays to their quoted 7–10 days order processing due to an incident in the vicinity of their premises. (Which was on the 27th July 2025, but nearly a month later still taking orders with no warning of delays on their website, morally and ethically I believe that is wrong)
Aug 25th 2025 Email Received, telling me all about Jolliman and how good they are and process orders quickly.
Aug 27th 2025 Email Received from marketing telling me “Summer Sale” still on , big discounts, don’t miss out etc.
Aug 28th 2025 Email Received from marketing telling me that the “Summer Sale” must end “Shop Now”!
Aug 28th 2025 Email sent to Jolliman. Extract as follows: Why are you marketing an pushing for sales when you are advising customers who order that you are currently encountering difficulties (due to a local incident) in honouring what is already a pretty poor 10-day order process?
Aug 29th 2025 Email received stating order despatched (3 items) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 1st and delivered on the 2nd.
Sept 22nd 2025 Email received stating order despatched (1 item) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 23rd
and delivered on the 25th.
Sept 24th 2025 Email received stating order despatched (1 item) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 25th and delivered on the 26th.
October 1st Since then nothing about the 5 outstanding items, no apologies no updates, nothing. One of the items (a coat) is no longer shown as being in their range, will I get it?
Initially I thought “Jolliman” have had a bit of bad luck; so give them a break. The more I thought about it, the more I became annoyed that they were still pushing for sales, a month after the neighbouring fire knowing the business was under pressure and struggling to get orders out. They should have stopped aggressively selling, communicated prior to accepting orders and payments and fallen back on their business continuity Insurance (assuming they have cover) as opposed to customers paying and waiting.
To put things into perspective I ordered 10 items form Cotton Traders on the Sept 25th 2025 all showing as being in stock. Got a confirmation Email the same day, confirmation of despatch the same day and everything was delivered on the 26th September. Pricing wise, no real difference like for like.
1 de outubro de 2025
Opinião espontânea
Resposta da Jolliman
Dear Customer,
Thank you for taking the time to share such a detailed review. We sincerely apologise for the delays and poor communication you experienced with your recent order. We understand how frustrating it must have been to place and pay for items shown as in stock, only to receive partial dispatches with little clarity around the remaining products.
You are absolutely right—we should have provided clearer information upfront about the impact of the July incident on our order processing and stock availability, it was very unfortunate that we had no access to our premises or systems for almost 3 weeks. It was never our intention to promote sales campaigns while delays were ongoing, but these were automatically set and as said we had no access to our systems to stop these and we acknowledge that this created the wrong impression.
Regarding your outstanding items, including the coat no longer shown in our range, our customer service team will contact you directly to confirm availability or arrange a resolution. if you could email or call support they will advise.
We value your feedback, as it highlights where we must improve not only operationally but in the transparency of our communication with customers. We are already reviewing our processes to ensure situations like this are avoided in the future.
Thank you again for your patience. Please rest assured we are working to put this right for you as quickly as possible.
Kind Regards,
Jolliman Care Team
Lack of promised deluvery
On the 5 th of August, I ordered 4 items from the men’s ware section, ready for my holiday, later that month.
The holiday came and went, without any of the items being delivered.
At the beginning of September, 1 item was delivered, with a note That the rest of the items would follow.
I have called the “Careline” twice, who have assured me that the missing items will be delivered in 7-10 days, they haven’t !
Over many years, I have bought a number of items from this company, which have been generally of good quality and delivered within the 7-10 days, as promised; not on this occasion !
I am very disappointed with their poor service and lack of accurate information . I do not need anymore waffle thankyou !
5 de agosto de 2025
Opinião espontânea
Resposta da Jolliman
Dear Valued customer,
We’re very sorry to hear about your recent experience and the delay with your order. Unfortunately, just before you placed your order, we experienced a fire incident in the local area which caused significant disruption to our warehouse and delivery operations. This resulted in delays to some orders, including yours, and we sincerely apologise for the inconvenience this caused , especially as you were preparing for your holiday.
After reviewing your account, I can confirm that your order was subsequently cancelled and a full refund has now been processed for you.
We truly value your loyalty over the years and regret that we’ve fallen short of the service standards you’ve come to expect from Jolliman. Thank you for your patience and understanding during what has been a very challenging period for us.
Kind regards,
The Jolliman Care Team
Deliveries are invariably longer than…
Deliveries are invariably longer than their intended 7 to 10 working days and recently they have been attributing this to a 'fire incident' near to their premises in West Bromwich (in June).
Its now nearly October but they are still stating this as the cause of the delays.
When is it likely to be resolved?
8 de maio de 2025
Opinião espontânea
Resposta da Jolliman
Dear Valued customer,
Thank you for taking the time to leave a review, you will see that i have requested more information to look in to this . If you can accept my request and send more information i will be able to look in to this for you.
Kind Regards
Jolliman Care Team
Items never received
My elderly grandparents place an order end of June and they are still yet to receive their parcel. When I got through to them 4 weeks ago they advised they would send the items within the next 7-14 days. They said there had been a fire in their warehouse. To date, we have still not received any items. I have emailed their care team 5 times chasing this up and not had a response. I am going to raise a fraud dispute with the bank to obtain the money back. Awful awful company
1 de julho de 2025
Opinião espontânea
Resposta da Jolliman
Dear Customer ,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience your grandparents have had.
Unfortunately, just a few days after the order was placed, a fire broke out near our main warehouse. Due to smoke damage, we had to relocate operations, which caused unavoidable delays while we set up in a new location. We completely understand how frustrating this has been, and we sincerely apologise for the disruption.
Please be assured that we have responded to each of your emails on the same day they were sent to us and I can confirm that your grandparents also contacted us by phone to cancel their order. Their refund has already been processed and should appear back in their bank account within the next 24–48 hours.
We are truly sorry for the inconvenience caused and hope we can restore your confidence in us in the future.
Kind regards,
Jolliman Care Team
ORDERED GOODS EARLY JULY AND GOT TOLD…
ORDERED GOODS EARLY JULY AND GOT TOLD BECAUSE OF FIRE CLOSE BY THEIR WOULD BE A DELAY OK I THOUGHT CONTACTED JOLLIMAN AGAIN AFTER A FEW WEEKS THE SAID MY GOODS WOULD BE DELIVERED IN TEN TO FIFTEEN WORKING DAYS STILL STILL WAITING I WILL NEVER DEAL WITH THIS COMPANY AGAIN
8 de setembro de 2025
Opinião espontânea
Resposta da Jolliman
Dear Customer ,
Thank you for your feedback. We are very sorry to hear about the delay with your order and the disappointment this has caused.
In order to look into this matter further and provide you with a clear update, we have requested some additional information regarding your order. Once we have these details, we will be able to investigate and come back to you with a resolution as quickly as possible.
Please accept our sincere apologies for the inconvenience caused, and thank you for your patience while we look into this for you.
Yours faithfully,
The Jolliman Care Team
Wrong Item Supplied – Only Resolved Through Legal Action.
I ordered a portable air conditioner from Jolliman, but the wrong item was supplied. Despite repeated emails and calls, I received no meaningful response. The matter was only resolved after I initiated legal action through the County Court.
I was eventually refunded in full, including my court fee, but only after a lengthy process. Buyers should be aware that my order was not fulfilled correctly, and resolution required formal legal proceedings.
1 de setembro de 2025
Opinião espontânea
Resposta da Jolliman
Dear Customer ,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered with your order and for the inconvenience and frustration this has caused.
We have requested further information regarding your order so that we can look into this matter in detail and ensure it is fully reviewed. Please be assured that we take your feedback seriously and will use it to help improve the service we provide.
We sincerely apologise once again for the experience you have described.
Yours faithfully,
The Jolliman Care Team
Grey trousers not received
I ordered grey trousers from Jollimans in early August but not seen anything yet. Getting fobbed off with it’ll be one more week.
I won’t be ordering from them again I’m afraid.
They always were so good. Vey disappointed.
7 de agosto de 2025
Opinião espontânea
Resposta da Jolliman
Dear Customer ,
Thank you for your feedback. We are very sorry to hear about the delay with your order and the disappointment this has caused.
In order to look into this matter further and provide you with a clear update, we have requested some additional information regarding your order. Once we have these details, we will be able to investigate and come back to you with a resolution as quickly as possible.
Please accept our sincere apologies for the inconvenience caused, and thank you for your patience while we look into this for you.
Yours faithfully,
The Jolliman Care Team
Poor Service and shoddy products
Ordered 2 pairs of cords. First time I put one pair on the zip broke straight away, I paid to have a new zip put in but this only last a couple of wears . I informed the customer care team who told me to send them back and they would put a new zip in, I explained this had already been done at my own expense and asked for a replacement pair, they refused. Stupidly I bought another pair which have been fine. I then put in the second pair I originally purchased (different colour) hence the zip broke as soon as I put them on. I emailed the care team and explained the situation and requested a new pair, I didn’t hear them for several weeks so sent another email to chase up. After another couple of weeks they have responded to say if I send them back they will put a new zip in. Need tags etc. A professional tailor has said the zips are not suitable for a heavy material like cord. Shoddy products and dispicable customer service. No idea how to look after customers especially though Les that have been regular shoppers. Do not serve to be trading so please be aware if you shop with them
20 de agosto de 2025
Opinião espontânea
Resposta da Jolliman
Dear Customer ,
Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced with your father’s order and for the upset this has caused.
We can confirm that we have requested further information in order to look into this matter and to provide you with a clear update regarding the order status. Please be assured that we are treating this as a priority and will be in touch with you directly once the details have been reviewed.
We sincerely apologise for the inconvenience and frustration caused and thank you for bringing this to our attention.
Yours faithfully,
The Jolliman Care Team
Put an order in with jolliman they took…
Put an order in with jolliman they took the money out of my bank and im still waiting for my delivery its been two months now i have phoned several times to complain about missing items jolliman has not been in contact keep your money and stay away from this company
12 de agosto de 2025
Opinião espontânea
Resposta da Jolliman
Dear Customer ,
Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced with your father’s order and for the upset this has caused.
We can confirm that we have requested further information in order to look into this matter and to provide you with a clear update regarding the order status. Please be assured that we are treating this as a priority and will be in touch with you directly once the details have been reviewed.
We sincerely apologise for the inconvenience and frustration caused and thank you for bringing this to our attention.
Yours faithfully,
The Jolliman Care Team
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