New website is awful. Clunky. The big bands obscure the items. Checking your basket to see if things match is impossible. Old one was far better. Ended up so frustrated with it I didn’t bother making... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
New website is awful. Clunky. The big bands obscure the items. Checking your basket to see if things match is impossible. Old one was far better. Ended up so frustrated with it I didn’t bother making... Ver mais
A empresa respondeu
The service was amazing - my daughter was let down and urgently needed a tiara for her wedding. I ordered it on Wednesday just before the 2.30 cutoff and paid for express delivery. It arrived on... Ver mais
Bought a bracelet for my daughter in laws birthday. Lovely jewellery but unfortunately Royal Mail wrongly posted item through my neighbours letterbox and they were on holiday for 2 weeks. Sadly the g... Ver mais
A empresa respondeu
I contacted customer service after recently purchasing a pair of pearl earrings that had become faulty after a few weeks. A member of staff speedily replied and was able to quickly solve my problem by... Ver mais
A empresa respondeu
Find a great collection of womens designer jewellery at Jon Richard. We offer a wide range of womens designer accessories online
Tilson Road, M23 9GF, Wythenshawe, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 73% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered a pendant necklace with ear studs as a birthday present for my friend but unfortunately the size of the jewlery is extremely small; the quality of the material is very poor. Very disappointed.
Ordered a bracelet as a gift for a friend on 19th Jan received on the 25th. The bracelet looks far better than the photo on the website and an excellent price too. Thank goodness I stumbled across this gem of a company (no pun intended). Would highly recommend
Ordered some jewellery Tuesday, delivered on Thursday on normal delivery. The necklace and earrings I ordered where even better than the pictures of them online. Very good price. Would highly recommend
If your considering buying anything from Jon Richards I would totally recommend. Love the items I buy from here always literally never disappoints. Also it arrives quicker then expected everytime therefore it’s great for gifting.
Item did not show up on time even after paying for express delivery.
Customer service did not reply to me when I asked about the delivery.
I'm the past I have had no problem with their quality items
I recently purchased a bracelet for my mum from Jon Richard and when it arrived, it was not the bracelet I had chosen. I contacted customer service who allowed me to return the item and receive a refund. It turns out it was a mistake on their website and they no longer had the item in stock. One of their team contacted the buyer for me and sourced the bracelet which they then sent to me with their compliments - requiring no payment.
Their service was phenomenal and I will absolutely buy from them again. Thank you so much!
I’ve returned my item. It’s been way over two weeks, stilll not received my refund.
They don’t have a customer call service. They don’t respond to my emails.
Lovely jewellery and perfect customer service!
I received my item which had an error on the engraving, I contacted the company via email late at night and had a reply back first thing the next morning. A new item was sent to me at no cost, 1st class that day. It meant the item arrived in time for the birthday it had been ordered for and removed all stress from the situation.
Highly recommend!
I have several pieces of jewellery from Jon Richard. They have such a lovely selection and everything is perfect for gifts for family and friends and at totally affordable prices. Yesterday afternoon I ordered some earrings, a necklace and bracelet for presents and they arrived this morning. That's what I call excellent service!
Love Jon Richard items and have bought them from other stores for years. Noticed products on own website for a great price and free delivery if over a certain amount, so decided to give it a go. Glad I did, saved a fortune and delivery was lightning fast! Items are beautiful as usual.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.