Products and customer service are top notch. When we had an issue with our Hottap nozzle, I reached out via email and had a response almost immediately with a replacement piece being shipped. Receiv... Ver mais
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Leia as opiniões dos outros
Joolca’s customer support is inspiring! Their customer service truly went above and beyond anything I expected. Honestly, I didn’t think this level of care and attention even existed anymore. F... Ver mais
I am an avid camper who prefers non-developed, off-grid campsites, so having reliable and high-quality gear is essential. I discovered Joolca products a while back and quickly became a fan. My first... Ver mais
We bought the hottap less than 9 months ago and have had never ending problems with it. Like others have said, you have to turn the flow down so low so that it actually goes hotter than 35 degrees, bu... Ver mais
A empresa respondeu
4,5
Excelente
167 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wow was so excited to try this
Wow was so excited to try this, pump did not work, After many confusing and repetitive emails, and after sending a video, was told pump does not work and another would take six weeks, geeeez no thanks
21 de abril de 2023
Opinião espontânea
Resposta da Joolca
Hi Beth,
I'm really sorry to hear about your experience with the pump and for the lengthy replacement timeframe! I can understand how disappointing it would be when something doesn't work, especially when you are excited to try it out. This is definitely not the kind of experience we want for you or any of our customers.
I'm also sorry for the late response. We’ve just set up our Trustpilot account, but I still wanted to reach out to you. Even though your review is over a year old, I want you to know that we've learned from this and now forecast better so that we can keep ontop of stock.
Again, I'm very sorry for your experience. If you did want to give us a go again, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll work something out for you.
Thank you again for your honest review, and I hope to hear back from you.
Warm regards,
Emre
JOOLCA HOTTAP RANDOMLY TURNING OFF
JOOLCA HOTTAP RANDOMLY TURNING OFF, ALL JOOLCA CRITERIA MET. NO WIND, NOT HEATING ABOVE 37C AND STILL RANDOMLY GOES OFF. THE SO CALLED SERVICE DEPARTMENT WANTS A VIDEO OF THE SET UP. NOT EVERYONE HAS A MOBILE PHONE OR TECHNICAL NO HOW TO CREAT VIDEOS AND PUT THEM ON THE INTERNET. BE WARNED PEOPLE, TO GET THE SERVICEABLE ITEM YOU PAID FOR YOU HAVE TO JUMP THROUGH ALL SOUGHTS OF HOOPS RATHER THAN TAKING RESPONSIBILITY THEM SELVES.
19 de janeiro de 2023
Opinião espontânea
A lot of hype about customer service, but none
I ordered an ensuite double on 30th September, never received it for weeks, so after back n forth with Joolca, told them to arrange for it to be returned to them and I can have a refund, as we were going away late October. Joolca said that would be fine. Now, you will get numerous emails asking how the customer service was, and I do mean numerous. The item got returned to Joolca head office on the 8th November, asked for them to confirm, said it would take 2-3 days and a refund would be issued. It is now the 12th November, still no money refunded, am out of pocket for new tent, plus the $269 I paid for Joolca. Their customer service is to constantly bombard you with emails, but with no resolution and no money returned to me as a customer. I will be going to Consumer Affairs on Monday, as this is almost 2 months.
30 de setembro de 2022
Opinião espontânea
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