JPMorgan Chase & Co. Opiniões 259

TLDR:
They closed my business account because they couldn't verify a cashier's check. The incompetence they demonstrated was appalling let alone immensely damaging to my business.

On Dec 12, 2023, I opened a business checking account with Chase using their online application. This account was for my new clinical practice in Houston, TX. The accont information was disseminated to all health insurances I am credentialed with so that I could receive patient care payments.

On Dec 18, 2023 I made a cashier's check from my personal checking acount , and deposited it in my Chase business checking account. The deposit was made in person by handing over the check to a bank teller at the Chase branch on 712 Main St. Houston, TX . Over the next couple of days, I verified that the deposited funds settled in my account.

I just got back home from a trip over Christmas holidays. I checked my mail and I had a letter from Chase dated 12/21/23, asking me to call them to "verify some information".
I was told that Chase had closed my account. No phone call, no email, just a plain letter mailed on 12/21 that I received on 12/27.

When I asked for a reason from the Chase customer service representative, they stated they were unable to verify the cashier's check from my personal bank. The representative further lied to me and stated that when he tried to call my personal bank "right now, they hung up on me." I immediately hung up and called my bank immediately and had no trouble reaching a representative. I asked them why they didn't verify my cashier's check and they told me that the check was verified, cleared on their end, and the funds had been transferred. Furthermore, they stated that they are fully staffed and had no issues with customer calls.

As of writing this, Chase Bank is prevaricating, lying, and refusing to tell me why they closed my business account. I have been given no information on where my business funds are.

I went to a Chase location in Cleveland Ohio. I had a large check that was from jp morgan chase. I was able to cash the check and get a cashier check but they forgot to give me the requested cash. So they had to reverse the transactions and as a result the total sum of my money was put on hold. Now they have every excuse in the book including several lies such as the makers account is in the negative. Witch in it self is some kind of federal violation. JPMorgan chase has been offering me money for years. The last offer was 150k business loan. This is why I always say no. I'm an African American I'm pretty sure that has something to do with it.

Scamming c un ts.
Customer service is sh it aswell.

The Chase visa issued through amazon sent me an offer implying $1,000 cash back. They hid the fact it was actually only $100 cash back. This is deceptive advertising. In addition they have credit only $40 of the $100 they promised in writing. This is fraud.

Total scam and dishonest business. Following the consistency rules and even the supported admitted I followed the rules. No warning given. Account history proves I did. Now they won't allow a payout, even though they say inconsistent ones won't count. Nonsense, since they won't address my complaints, I switched to Assurity Secure they offer a more flexible program.

I have dealt with JP Morgan for a month now trying to transfer my brokerage from another firm to theirs. It has been a nightmare so last night I finally closed my brokerage and decided to leave my money where it was. The client service is the worst I have ever seen in my life. You talk to customer service personnel who are nice but can't help you and send secure messages to the transfer department who never responds or calls you even when you ask. I finally decided last night after dealing with such incompetence for almost a month it is not worth putting my money there because if that client department can't handle a single transfer, then what in the world would I do if I had a problem after the transfer. They constantly blamed the other company which is false since the other company client transfer staff will call you or talk to you on the phone. I don't understand why people would use this company for their investments?

Contacted the customer service and it took a lot of time to get any reply and when they did reply, they couldn't provide any solid solution. I was forced to close down my account. For me right now it is all about growing my funds, there are pretty good places out there to do that, like "Ässets Plus". Top-notch customer service with decent returns , that way I don't have to worry about not getting a reply.

After waiting 10 minutes to get through, I explained what forms were needed and they then posted me the wrong ones. I tried to call. First time after over 10 minutes and no answer they cut me off. Then second time after 15 minutes they cut me off. The complaints process also uses the same number which they do not answer! I am still no further forward. Very frustrating!

Honestly i have banked with JPMORGAN Chase for years & i absolutely love banking with them! There are "some" local banks i WILL NOT go to only because the folks they have working there are beyond rude & act as if you are beneath them.. My husband & myself do however go to 1 branch that we love!! They treat you with respect,make you feel like family & are more than happy to help you! BIGGEST COMPLIANT!! ➡PLEASE PLEASE BRING BACK THE TEXTING!!! its so helpful being able to text Bal/Hist ...& get instant conformation about your account! I HATE HAVING TO SIGN INTO THE APP!!! other than that...THK. YOU

We signed up to use Chase JP Morgan payment processing services for our business. September 3rd 2023 I contacted Chase to close our account as we were no longer using the service. I was told the account was successfully closed only to be billed again this month. When I called to complain I was told that only the Risk Department could close the account and that they do not accept calls, I will have to wait for them to reach out to me in order to have my account closed but they cannot tell me when they will call me.

Nothing but fees ..

Pretty sad, fees everywhere. Need a credit union ..

Chase no longer offers 24 hour services and this makes it a nightmare to deal with any problems when over seas in other time zones or outside of US business hours. When verifying accounts for transferring money between 2 Chase accounts they take 3 business days. 3 business days to verify a Chase account by Chase is a crazy long time. Paint literally drys faster. Chase’s service employees are great however Chase’s speed of operations are out of date and their availability to serve their customers internationally is extremely lacking. I am very disappointed a in Chase as an international traveler who is frequently and often in many countries where Chase’s business hours are in the middle of the night. Chase does not equip or provide Chase customer service agents the ability to deal with issues caused by Chase systems in a timely manner for international travelers. Chase customer service agents do a great job but Chase systems are not expeditious for our current technical abilities. It’s very disappointing, limiting, frustrating and leaves me searching for better options.

Nothing but good experiences with our assigned team.

They monitor your accounts for fraud very well. The freedom card has gotten me 2 100$ gift cards in 2 months and a 50$ cards as well. This bank may have political issues but that aside protects your accounts well.
They approve your credit card in 10 mins if you Have an account usually for 4k to start. I didn't use a credit cards for 2 years and my credit history disappeared. But with the freedom cards i was able to build up my credit rating back to where it was in 2 months and all my history came back going back as far as 1989.

Very nice customer service assistant was polite and very quick. Cecilia was her name and even though it was my first time getting hold of an operator in less than 10min she made the wait worth it with kind and fast service. Give that women a raise!!!

Five (5) phone calls made to the Fraud Protection customer support, and they keep sending me to the personal banking Card department. Your cust support is TERIBLE.. OMG you all should really quit transferring people.

I would like everyone to be aware of how this bank in Colorado treats people of color. A woman named Jeanetta Vaughn, 61, is suing banking giant JPMorgan after she claims she was racially profiled at a Chase Bank in Aurora, Colorado by the branch manager. This is just ridiculous and I would like for its customers to boycott this bank.

Out of state chase bank had fraud person come into bank to withdraw money from my savings and the On the ball teller asked some questions and the scammer was stopped in their tracks. At that point the teller froze my account called me to tell me what happened and that she froze my account Exc++(+++++) chase associate. Called her and took her advise on how to proceed. Then 3 weeks later in a different state that was not the state I reside in another scammer attempted to withdrawal from my account to the amount $$$$$.$$ This time the tellers totally failed to exercise any care caution and protect the customer and banks reputation. This time my account had ALERTS and that my account had been compromised and a password was put in place so that scammer had to know answer to obtain my money. Well the brainless teller not only gave my money away but because of their lack of concern,care, responsibility motivation never proceeded in a responsible fashion and just gave my money to them, Off they went with my money $$$$,$$ The rep at bank in state I live in Sat down with me to discuss the matter and said they were called HQ to inquire if bank was going to cover my loss, I said no your calling them and telling them that the fricking bank is 100 percent responsible for the loss and will be reimburse me or my attorney will be next person they talk with. Before I left the bank the rep escalated the case telling me that the bank will be reimburse me for every red cent. What the matter with today associates how in the name of God do these useless people survive.Many Bank tellers are low educated persons and no degrees required, Just good background report and credit report. No brains needed and the training methods are not intended to protect the customer or banks money, reputation and so on. Resolution is not to change banks cause all the banks are insured and associates are low pay, low educated and zero to slim motivational skills. One more thought some of the bank associate may be part of the identity theft ring, teller pay is low and money is tight so a good background check of bank associate is no guarantee that they won't go bad.

extremely poor service. I transferred money to JPMorgan Chase from another bank account and they're saying it's going to take 5 days. Whereas my other bank has already released the money within a day of request...it seems like the people working here are very lazy an extremely slow at the work or they didn't hire enough people to do the work....poor management. am planning to cancel my account in JPMorgan Chase very soon and I would not recommend anybody else to open account with this bank

Overall the service was delivered on time, and as per the requirements