They don't like criticism, only appreciate your money, if a problem they hate giving it back even if the product is faulty
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Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order... Ver mais
Again, lve just received excellent customer service from this company. Goods always delivered on time with the promised courtesy call beforehand. Always packaged well and any issues dealt with... Ver mais
Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
JT Pickfords is a leading retailer of bathroom, heating and plumbing products. From our headquarters based in Sheffield, UK, we offer a huge range of contemporary and traditional bathroom, heating and plumbing products on our online store as well as in store.
Informações de contacto
Vander House, Starnhill Close, Ecclesfield, S35 9TG, Sheffield, Reino Unido
- 0330 353 0304
- sales@jtpickfords.com
- jtpickfords.com
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After care not good!
Original staff I made my order with was great the after care is not so good. My toilet seat has now broken twice! The original one was replaced this second one (which has broken in the same place ) despite me emailing the sales/ care team no one is now responding and has not been replaced .
Great company to deal with :) cheaper…
Great company to deal with :) cheaper than anywhere else and fast delivery 👍🏻👍🏻
Good experience all through
Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order arrived before we expected, rang us and unloaded and waited while my hubby got home. Above and beyond- thanks so much! The bathroom looks amazing!
Lost parcel
The parcel got lost in transit (the carrier's fault, not the seller's). I received a prompt response from JT Pickfords and they took over for a quick resolution. Very professional approach.
Nice and simple
Nice and simple. Delivered next working day. Excellent service.
Superb service
Superb service, I called late on a Friday needing a Monday delivery but the courrier had already been. But low and behold 1hr later a lovely lady called me up after I had paid and was settled on a Tuesday delivery, to say the courrier was late and we got your order out next day {Being Monday}. There was no need for them to do this other than to help their new customer.
Price was good
Price was good, easy to order and best of all the service was nearly next day. Thumbs up from me
Great buying experience
Supposed to be next day delivery and…
Supposed to be next day delivery and took four days to get too me.
Clever staff at store not what I…
Clever staff at store not what I ordered and was no help when I tried to exchange
I bought a tap from you through Amazon…
I bought a tap from you through Amazon with a guarantee of 10 years. Only had it for three years and it is now dripping and I have phoned you in August and sent an email, but you have not come back to me yet as promised. I need to know whether there is a spare part (e.g. replacement valve) or whether the swivel tap needs replacing as a whole. I feel that the guarantee is not being honored and I also feel very let down that you have not had the courtesy to reply to my email or respond as promised in my call to you in August. All in all, seems like a poor customer experience
Excellent customer service
Really impressed with the level of customer service. Every member of the team I’ve had contact with has responded promptly and been really helpful. When a damaged item was delivered, a replacement was sent out on a day to suit me.
Great Prices, great service
Great service and great prices. Much better than many competitors
Service in store is great web very…
Service in store is great web very poor, most items only say one in stock so if your doing a big job forget it as there is no facility to place a back order. Had an issue with my online payment so phoned up to pay by card and no one could take a payment!? I kept getting an email saying tour shopping cart had items to pay for but when I went in to the cart it was empty, this was resolved with IT. and I managed to purchase my goods. Think I will be going else where.. sorry
Pickfords many years before and today.
Pickfords l know from many years before at Rotherham but l must say now ı find them to give a nothing less than excellent all round online service we are very happy with the service and the very good quality of our materials.
Thank You everyone at Pickfords...Terry and Janet Knowles
Nice staff and good quality!
Great product and very fast delivery
Quality products and service
Not fitted the bathroom yet, however I have always received good products from Pickfords and good service.
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