JUCY Campervan & Motorhome Hire Opiniões 

I rented a campervan from Jucy in Auckland and it turned out to be the most disappointing and frustrating rental experience I’ve ever had.

Our first van already had around 350,000 km on the clock, and you could feel every single one of them. The suspension/foundation was in terrible condition — every bump in the road sent passengers in the back flying. During the very first rainy night, we discovered that the van was leaking in multiple places, leaving the beds soaked.

We tried calling Jucy several times, but nobody picked up. With no support available, we had to interrupt our trip and drive all the way back to Auckland to report the issue. The van couldn’t be repaired, so we were given a replacement — which unfortunately wasn’t any better.

The second van seemed uninspected, uncleaned, and poorly prepared. The fuel tank was only half full, and once we reached a campsite, we discovered the gas bottle was completely empty, leaving us unable to cook or heat water. Again, during rain, water entered the vehicle. Not as severe as with the first van, but still unacceptable.
Every attempt to contact customer service from that point on was ignored. The only communication we received was the approval to reimburse the gas bottle refill — but we still had to take care of everything ourselves.

The worst shock came at the end of the rental: during the return inspection, we were told that the toilet was full and hadn’t been emptied. We never used it. This means we spent five weeks traveling with a toilet full of other people’s waste. Absolutely disgusting.

We had booked the van including the highest service package, which promised several things — such as a working heater and a full gas bottle at pickup — that were simply not provided. And despite all the issues, we were still asked to pay an additional 200 NZD cleaning fee.

This experience was beyond unacceptable. Poorly maintained vehicles, zero customer support, unfulfilled service promises, and severe hygiene failures. I strongly advise anyone considering Jucy to think twice.

Toilet leaked urine into the bathroom. Roof leaked. Gas heater stopped working. We didn't report this during our trip but did so when returning the motorhome. Employee told us that we should apply & receive compensations because what we experienced was not good enough. However management thought differently - because we didn't report it IMMEDIATELY we were not entitled to any compensation refund. Disappointing in not only the motorhome itself but the after care management.
Won't be using this company again unfortunately

This was the holiday from hell thanks to jucy
Just as we had arrived at Darwin Airport the day before picking it up, we received a call saying they had issues with our campervan, so they were upgrading us to a larger model campervan (which would be more expensive on fuel). 

The next day we arrived to pick up the vehicle, and it wasn't ready, so we waited for two plus hours until it was. From there, we went to our first stopover about half an hour out of Darwin. We connected everything up, and to our dismay that night, the air conditioner was making a noise like a tractor/aeroplane engine, which we consequently taped. So, then a sleepless night ensued until we could finally turn it off around 3 am when the outside air had cooled. 

At 7 am, we headed back to Darwin, where we waited till after 9.30 till someone arrived and attempted to fix it. We believed it to be a lot better, but obviously it wasn't under any heat stress at the time of morning.

Our next stop was at Kakadu. I first had to purchase a new hose connector, which they charged $9 for at the caravan park shop, as we didn't have one supplied in the van. That night, the air conditioning wasn't as bad, still a bit of noise, but being exhausted, we managed to get a broken sleep.

Next stop was Pine Creek, and that night, the same terrible noise began again! With the night temperature at 34+degrees, we were absolutely shattered and by midnight we couldn't take any more, deciding at least the cabin aircon would keep us cool if we drove back to Darwin. We were ready to give the holiday a miss and get out of there. We arrived back in Darwin at 4 am, as driving was slow, so as not to have an accident. We had to cancel our booking at Katherine for the next 2 days, for no refund and spent the next 5 hours parked near the fish market like we were homeless. 

When Jucy finally opened, we were told we should have rung the 1800 number, but to what avail in the middle of the night in the middle of nowhere?

We were then informed that we "had" to choose between the only 2 other campers, one was another large one that was like a dinosaur, the chairs were ripped, etc, and it smelled terrible, or a smaller one that had a double bunk at the end. We asked if they could remove the top bunk, as there was no room between the top and bottom, but they said no. So out of desperation and sleep deprivation, we took it and decided to stay in Darwin in case anything else went wrong and see out the holiday at the Hidden Valley Caravan Park

One night of those bunks (banging heads and back scrapings) and that was the end of that. The next morning, we got the last motel-style room in the park for some respite and booked that for our last 2 days before heading home.

We lost a considerable amount of money on this trip, including 

extra fuel for a larger camper hose connector Cancellation of Katherine booking additional fuel for the return to Darwin after the first night room for two nights at Hidden Valley pain and anguish, sleep deprivation on our attempted holiday.we put in a complaint but have heard nothing except a email saying they have recieved it but nothing else.

 

We rented a campervan in Auckland for a month and returned it in Christchurch in September 2025.

Unfortunately, our van had a number of issues. On the second day, while we were still in Auckland, we had to go back to the agency because the lid on our cooking station wouldn’t stay open—we had to hold it up while cooking. They fixed it that same day.
However, other problems continued throughout the trip:
* One of the windows kept opening by itself (we ended up using tape to keep it shut).
* The gas door on the outside was broken and kept flying open.
* There was a constant, annoying noise coming from the driver’s side door.
* The brakes were whistling.
* The control panel that displayed the water level wasn’t working at all—it showed 50% even when we had no water left.
* We paid extra for a heater, which turned out to only work when plugged into an external power source—so it was basically useless during most of our trip.

After three weeks on the road, during a period of heavy rain, we discovered a leak in the window above our bed. Upon closer inspection, we saw there was old tape around the window—clearly from a previous traveler—indicating that this wasn’t a new issue. The mattress and our sheets were soaked. We had to go find a dryer, and that night, we couldn’t sleep in the bed and had to sleep on the small and uncomfortable sofa downstairs.
The next day, we called Jucy and were asked to drive to Queenstown (we were in Wānaka, about an hour away). They offered to pay for one night in a hotel so we could get some proper rest, as we still couldn’t sleep in the bed. The following day, we drove to Queenstown, and upon arrival, the staff informed us that we’d be getting a replacement campervan. We then spent over an hour in the parking lot transferring our belongings and adapting to the new van before driving another hour back to Wānaka to continue our trip.
All these inconveniences—two extra hours of driving, the cost and time spent drying our bedding, the loss of time—were not compensated. But even worse…
A few weeks later, I discovered a surprise $100 charge on my credit card from Jucy. I checked my emails—nothing. No explanation, no invoice, no warning. I contacted them and was told it was because we hadn’t emptied the toilet or refilled the fuel tank when we returned the first van.
I explained that this was a misunderstanding. We didn’t know we were going to exchange vans when we arrived in Queenstown. The staff member there never mentioned anything about needing to prepare the van for a full checkout—she didn’t even inspect it. If we had known, of course, we would have emptied the toilet and refilled the fuel tank. But the whole process was rushed, and we were simply following their instructions.
I also pointed out that we had to drive two hours and lose half a day because of a problem that was not our fault—a leak that had clearly been there before. And yet, they still charged us for fuel and didn’t acknowledge any of the inconvenience we experienced.

I asked for a refund, explaining everything clearly, but they refused. I find this very surprising and disappointing.
We were given a van with a known leak. We lost time, money, and had a terrible night because of it. And on top of that, we were charged for something we were not informed about. They leaned on the contract clause about emptying the toilet and refilling fuel—but again, this was not a standard checkout. They should train their staff to communicate clearly in situations like this and at the very least send an email before charging a card.

If this $100 charge hadn’t happened, I wouldn’t have complained about Jucy at all. But the way this was handled felt unfair, and as a result, we do not recommend Jucy.

I hired a Jucy campervan in October 2025 and reported multiple issues starting on 10 October. These included: water leaks inside the vehicle (shower/toilet wall and driver and passenger footwells), a faulty sliding side door that often jammed and could only be opened from inside by reaching through the window (which soon also stopped opening), a non-functional forward collision warning sensor, a broken crockery drawer rail with loose screws, a broken latch on another drawer, and multiple missing curtain clips.

Jucy’s response times were slow, with long delays of 1–3 days between emails. Instead of arranging a repair promptly, we were told to visit hardware stores to buy sealant and attempt our own temporary repairs for a $30 reimbursement. We were also asked to divert our route to visit distant repair locations despite providing our travel itinerary early in the trip. On 14 October, Jucy said they would arrange a repair near Manapouri, but after that email, communication stopped. As of 21 October, there has been no response for 7 days and no resolution.

This has now delayed our attempts to resolve the matter and resulted in a vehicle that was not as advertised or fit for purpose. Very disappointing experience due to poor response times and unresolved safety issues.

I would not recommend using this company. My partner and I were provided with a camper van that had issues with tracking, so was veering off the road, and also the domestic battery wasn’t working so we couldn’t charge things even when connected up to the mains at campsites. We returned the van and were provided with alternatives, all of which had black mould in the bathroom and on the roof on the inside of the van. They refused to give us a refund. I am not one to complain about services usually but I don’t want people to have this experience.

I rented a campervan from Jucy in late September 2025, and the experience was appalling from both a safety and health perspective.

The first vehicle supplied had dangerous steering and tracking issues, making it unsafe to drive. Jucy staff admitted this after attempting repairs for over 2.5 hours and being unable to fix the fault.

They then offered several replacement vans — each one visibly contaminated with black mould on interior surfaces. Their staff acknowledged that other vehicles had the same issue, while attempting to claim the marks were “just stains.” Even after I offered to pay extra for a newer or clean van, I was told none were available.

At that point, I had no safe or habitable vehicle, and my trip was effectively ruined. Jucy’s eventual response was to refund only one day’s hire — despite failing to provide any vehicle fit for purpose.

The combination of mechanical safety faults and black mould exposure raises serious concerns about Jucy’s fleet condition and maintenance standards. Health and safety should never be compromised to this extent.

Travellers deserve to know the risks before booking — based on my experience, I would strongly caution anyone against renting from Jucy until they address these serious issues.

We hired a van, air conditioner loud, water running off the roof and got wet every time we went out the door, roof curtains wouldn’t stay closed, having them ring us to bring it back early
Very disappointed in the company as a whole, sent in a complaint and they haven’t even responded

If I could have given the company no stars I would have. Appalling service, faulty vans, impossible to complain to a manager and talk about a refund. Do Not book with them and be careful starz rv now part of jucy so if you book through them you will get jucy.

We had a bad experience with Jucy Crib. The vehicle we rented, with close to 400,000 km, broke down due to an alternator failure, which ruined our last day. The van was clearly neglected—there was even a large spider web in the rearview mirror. Despite paying for the "Stress-Free Plus" package, the experience was far from stress-free.
The mechanic arrived quickly, but we waited three frustrating hours for towing approval, caught in a mess of calls between Jucy, RAA, and the mechanic, with each asking us to coordinate with the others. For a vehicle with such high mileage, breakdowns are predictable, but the poor maintenance and chaotic response made this unacceptable.

We expected better from Jucy (emailed right away to feedbackjucyworld.com but no answer after two weeks)

2x Jucy campers in NZ. Several issues, but not terrible.
Auckland
- The camper was clearly older, I'd put it at 2012-2014, but overall neat and had everything I expected.
- Staff at Auckland were very friendly and helpful, but wait times were quite long.
- In my initial booking, as listed on my receipt, I was charged for the fuel that the camper comes filled with, but despite being verbally told that I didn't need to refill the camper, when I returned it to Auckland I was told that no, I did need to fill it and ended up having to pay for the refuel. So in essence I've gifted Jucy fuel. Feels like a massive rip off.
- Jucy Auckland have just charged me around $6 AUD with no explanation whatsoever more than two weeks after I returned the camper. I've sent an email, will update if they explain it.
Christchurch
- Camper was VERY old. It had windup windows so it couldn't be less than 20 years old.
- Service at Christchurch was comparably fast, they seemed less under the pump too.
- Mains power cable was forgotten and by the time I realised I couldn't go out and buy one, so I essentially paid for a more expensive camper that had that feature for no reason. Managed to borrow one a few days (from the caravan park offices,) but had to go without just as many.
-2nd dual battery that powered the water, lights, navigation, and all charging points, blew up. I was told that noone had ever heard of that happening before so it's probably not common. It was on the 2nd last day so I had a freezing cold, dirty and stressful night's sleep (hoping my phone wouldn't die so I could find my way back to Christchurch, it didn't thank god) stovetop is gas so still worked or I'd have actually cracked the sads. Guy on the phone said I'd be provided an email to seek compensation, I never was, I had to find one and followup myself. Getting charged $6 with no explanation reminded me to do that. I'll update whatever resolution is offered.
Overall, probably would use a different company next time. Not the worst experience imaginable however.

We were so excited to arrive in New Zealand for the first time, and unfortunately JUCY completely ruined our start. We booked our van from 3pm, provided all of our flight information, completed the check-in online in advance, and gave them everything they needed to know our arrival time.

What did we get in return? Nothing. No email. No phone call. No warning. We arrived at their branch to find it closed at 4pm. Not once did they inform us of this. Zero communication.

When we called support, the staff were completely unhelpful and indifferent. Their only response was: “You’ll have to pick it up tomorrow.” That would be fine if this was just a car, but this was our accommodation for the night. They left us stranded.

To make things worse, they blamed a third-party company for the issue instead of taking any responsibility. That’s not just poor service, it’s childish and unprofessional.

If a company can’t manage the basic courtesy of informing customers about closing hours and leaves them with no place to sleep, they have no right to be in the travel business.

Do not book with JUCY. Save yourself the stress and go with a company that actually cares about its customers.

If I could give 0 stars. Got given our van in Christchurch and watched the video they ask you to watch, where they say all is provided. Found out when we went to make tea that night, not only did we not have a starter for the hob, there was a hole in the bottom of our kettle. We then went to make the bed and realised all our pillows and duvets were soaked because there was a leak in the roof where they were stored (we didn’t notice this because the pillows and duvets were pushed up to it). Not only that but when I went to make the bed, I found dirty kitchen tongs down the side of the back chair.

We were too far gone from Christchurch to go back and just shoved a pillow up to the leak and used the other ones for the time being.

We then had no choice but to give up a day in Milford Sound because when we took out the plug from our electric connection the whole connection broke off and came with it. We had to immediately go to Queenstown and go to the office to figure this out. Not only did we have to travel to Queenstown to fix this now we have to wait to a mechanic looks at our van, eating into more of our travel time. Such a bad experience that really dampened our trip in New Zealand.

*reply to the response, we have emailed multiple times now; twice today and no response
*it has been 24 hours since they replied to the review and still no reply to the emails more than 24 hours later. Ridiculous.

Hired a condo camper van for me my wife and 8 month old, as the website when booking assured us that there was provision of a safe and legal way of securing a child seat that was ideal for us, and explicitly stated the condo was the ideal choice for families for this reason. On arrival they hand you a car seat and tell you essentially to figure it out yourself. These aren’t isofix seats they are secured by the seatbelt. After an hour of doing this we realised the seatbelt does not lock in place as required by the online instruction manual we found (so the car seat would loosen as you drive around which is what keeps the car seat on the seat). They attempted various frankly dubious methods of securing the car seat that we were not happy with as did not seem official ways of doing this. We requested a refund as we weren’t convinced this was safe or even legal, but were repeatedly denied this refund so are now potentially thousands of dollars out of pocket. Hoping we can pursue this and get a refund as it is not acceptable.
Update : no refund but thankfully we have managed to sort an alternative vehicle from them that works better with a car seat which is a relief!!!!

Charged after hire for not emptying a toilet canister I don’t use the entire trip. Staff were rude about it and basically lied about the hand over. Nothing short of thieving in my book

My car broke down in 90 km north of Winton in Queensland
No replacement car was available,
Initially Jucy consultant took some responsibility and promised to pay for my trip back to Cairns in public transport. It involves taking 2 separate buses over 4 days as the buses do not run daily. They also approved to cover 2 out of 4 nights of hotel accommodations on the way.
Based on their approval I paid 270 dollars for 2 nights in a hotel in Winton where I am currently waiting for the first bus.

At 9.28pm, long after I checked in Winton hotel,I received a message from Dan B -senior consultant, saying that once he escalated the issue, Jucy management decided that they would no longer cover any additional costs at all - no transport back to Cairns, no hotels.
Yes, I checked in into a hotel Jucy senior consultant approved, yet at 9.28pm I was informed that they reversed their decision and they would not reimburse the hotel charges.

This is how Jucy management treats their clients. Jucy old car brakes down in the Outback, the company cannot provide a replacement vehicle and Jucy management tells you “Manage yourself mate, no help from us whatsoever ”

It means I have to spend 21 hours on 2 buses to get back to Cairns airport, all at my own expense-around 350 dollars and pay for 4 nights in hotels on the way - ie. spend another 570-600 dollars on accommodation.

And Jucy? They offer to refund the rental cost of the car which broke down on day 4 of my holidays and left me stranded in the middle of nowhere.

Dan B from Jucy finished his email saying “we are happy to help”.
It sounded like a sarcastic joke.

Official complaint will follow as customers cannot be treated this way in Australia.

You get what you pay for I guess. They have the cheapest campervans around with lots of leniency for driver restrictions, so you get very poor service and bad campervans in return.

General Comments on the van
Pros
- Van was mostly good for the price and had everything as advertised.
- Kitchen area worked well
- beds were mostly comfy
- Surround sound speaker system was cool although reverse camera would've been much more useful
- Plates, mugs and utensils provided
- bedding provided was comfy

Cons
- No reverse camera
- No battery level indicator on our model
- Very tight fit for 4 people, I wouldn't go above 3 unless you want to be packed in like sardines
- No seatbelt for the middle front seat. We saw other jucy vans with people in it so we presume our van was the exception

Personal Experience with our Van and ajicy Services
- Water tap didn't work for the entire duration of trip (1 month). I went to Jucy to get it repaired twice and both times it stopped working about a day later. No reimbursement given
- Snow chains provided were broken. They slipped off the wheel and caused damage to the underbody of the van. Despite being provided broken chains and having standard insurance we were told we had to pay for the damages totalling $600.
- Absolute clowns working for the incident claims team. Took them over a month to send an invoice for the damages, to which they said they couldn't find my claims form although I had proof of them having at the time of the damage. They then double charged me for the snow chain replacement an additional $200 that I had to follow up on to get refunded. No apologetic remarks from them despite numerous mess ups.

Overall not bad if you want a budget camper so long as you keep your expectations low and dont mind the occasional thing not working. However if something goes wrong and you have to deal with their team, be prepared, that is where most of the negatives lie

Hired the Polaris 6 mid August 2025 for 8 days with my family and 2 grandchildren.
First night the van leaked on the back bed.
The brake fault light also went on and remained on.
No power for one night.
Had to change our entire itinerary.
Stopped in Wanaka and stayed at a park on a powered site.
My son in law connected to power at a stop. Pulled out the cord to plugged it in and the other end still had live wires from pulled out from another van. His quick thinking to not
Touch the LIVE END saved his life!!
Gauges for fresh and grey water didn’t work.
I could go on but the list is too long.
All these issues were passed onto the operations hub from the first problem. Promises of someone coming to help but no one ever did.
In the end we were asked to bring the van back to Queenstown. A whole day it took to get another van which wasn’t the same size as our first van. Asked if we could just keep the other van after they fixed a list of issues with it but they said NO. Get this, they were not
Concerned about us driving around the country with the brake fault light on but wouldn’t let us take it again and wouldn’t come out and assist when we first mentioned it to them (even though they said they would).
Given we only had a couple of days left of our trip reluctantly we took the other van. This van was smaller and even had a couple of issues. We didnt bother mentioning them to them as we knew by then it wouldn’t have been attended to!!
I am about to take the electrical situation to an authority in NZ as I actually had nightmares just from the thought of what COULD have happened that night hooking up to the power.
I would not rate this company at all and will not
EVER be going through them again.
They have promised a refund but at this stage I have not heard back from them.

Avoid at all costs!!!!!!!!
I rented a van from JUCY for a road trip. THIS TURNED INTO AN ABSOLUTE NIGHTMARE! No matter what you do, do not use JUCY. Already on day 2, the car broke down on the highway. Customer service was TERRIBLE. We were stuck on the highway for 3 hours waiting for a tow truck, because all the electrics were dead. The hazard lights didn’t work, and there was no warning triangle or safety vest in the car. This created an extremely dangerous situation both for us and for other drivers. The car broke down around 3 PM, and we didn’t get it back until 1 PM the next day. Because of this, we missed several places we had planned to visit. Just one hour after we got the car, the battery warning light started flashing again. They told us to just keep driving and didn’t take us seriously. They also refused to give us any compensation when we wanted to end the rental. We were stuck again in a small town and couldn’t visit the places we wanted.
The next day we managed to get to Airlie Beach, but when we drove away from there, the car started failing AGAIN. It had to be towed again!!!! They told us it would take days to fix, and wanted us to wait hours until they could arrange another vehicle. This was out of the question, and we asked to end the contract. Even though they completely ruined our trip, they only refunded us for the remaining days – nothing for the ruined part of the journey.
Throughout the whole experience, the customer service was shockingly bad. The staff on the phone were rude and disrespectful. They even refused to give us documentation of the breakdowns, which we needed for our own insurance.
I wouldn’t wish JUCY on my worst enemy. Never rent from them.

The camper was old, it stank, the gas burner didn't work properly, nearly all the curtains had to be fixed with duct tape because the buttons were broken or missing. We were really excited about our trip through New Zealand, but Jucy made us try very hard to enjoy it. You pay a lot of money for a camper but basically get a clapped-out piece of metal on wheels, and the service is terrible, everyone is grumpy, probably because they receive so many complaints about the stuff they rent out... LOOK FOR ANOTHER OPTION THAN JUCY IF YOU'RE GOING TO TRAVEL!