JUCY Campervan & Motorhome Hire Opiniões 

Awesome service, easy and simple process for renting a vehicle.

Excellent service. Staff was very warm, informative and accommodating.
Price was very reasonable, vehicle condition was well maintained , a very enjoyable experience.
Will definitely use your service in the future.

Very unprofessional staff and unhappy customer experience:
1. Staff notifying us nothing about how clean the toilet cassette should be and we were charged with a whopping $250 fine for a bit of shit stuck on the cassette lid. It was some very expensive shit. Probably pricier than gold weight wise.
2. We tried to dispute the matter but the staff at their branch were very indifferent and kicked the ball to their feedback team, which can only be approached through email. They contacted us a week later, stating that we can take the matter further to external investigation if not happy. I’m going to report to NZ commerce commission and I encourage everyone who’s not happy with them to do the same. Their bad practice needs to be exposed, and they seem to have a bad reputation for ripping off overseas tourists. The charges normally come when the tourists have left the country but we are NZers and we have the time to fight them, if any tourists got ripped off I suggest go to NZ commerce commission to file a complaint. I believe with enough complaints the company will have to pay a fine or at least offer better service for fear of consequences.
3. Overall we didn’t enjoy the camper trip much because the rental fee, plus the insurance, plus the petrol cost caused by these petrol guzzlers (yes their rentals are thirsty, like the company) and the unpredictable fine, it’s seriously worth considering getting a rental car and pay for comfortable motels. We did our maths afterwards and if you do yours you may be surprised. Plus a car is easier and safer to drive on NZ roads, we got stuck somewhere on a remote road because the van was too heavy to pull itself up a moderate slope and we had to wait for hours to get road rescue.
4. Juicy rentals was acquired by some Polar Capital after Covid so I guess their priority is to squeeze as much money as they can from tourists knowing they have close to none information on consumer rights here. If you’ve been ripped off as well, get busy with reporting their unfair trading behaviours to Consumer NZ, Commerce Commission, talking to Stuff news, calling them out on their social media, asking for help from Citizen Advice, etc. let’s not be the silent majority and let the NZ trip leave a bad taste in your mouth, because most NZers care about justice, and you need to let them know, so they can speak up for you as well.

Hope everyone enjoys NZ and get their justice

No shuttle pick up had to take taxi and get refunded.

Extremely Disappointed with Jucy Rentals – Poor Service and Vehicle Quality

We rented a Jucy Condo expecting a reliable and comfortable experience, but it turned out to be one of the most frustrating rentals we’ve ever had.
1. Unfair Pricing:
• We booked our rental months in advance for 321 NZD per day, only to discover that the same vehicle is now available for 231 NZD per day for the same rental period.
• The price drop was so significant that canceling and paying the 20% cancellation fee would have been cheaper than keeping the original booking. When we contacted customer support, they simply dismissed our concerns and refused to make any adjustments.
2. Long Wait and Poor Support:
• At check-in, we waited over two hours to pick up the vehicle.
• Once we got the keys, the staff provided no explanation of how the vehicle worked, and we had to return to the branch later to get basic instructions.
3. Dirty and Poorly Maintained Vehicle:
• The vehicle was dirty when we received it, with cobwebs inside.
• The toilet and grey water tank had not been emptied, leaving us to clean out other people’s waste—a completely unacceptable start to our trip.
• The water tank wasn’t full, and the electric cable had a tear, which posed a potential safety issue.
4. Broken Features:
• The curtains are broken, so light comes in during the night, making it hard to sleep.
• The rooftop window is stuck and covered in mold, which is both inconvenient and unhygienic.
• The left-side speaker doesn’t work, which made long drives less enjoyable.

We paid a premium price and expected premium service, but what we received was subpar in every way. The lack of professionalism, poor vehicle condition, and refusal to address pricing concerns left us deeply disappointed.

If you’re considering renting with Jucy, think twice. Make sure to double-check their pricing closer to your travel dates and inspect the vehicle thoroughly before accepting it. We regret our decision to rent from them and hope they take these issues seriously for the sake of future customers.

From day one we had some trouble with the rental company Jucy. We rented a Jucy Crib from Queenstown to Christchurch and at arrival we got appointed a car where the back doors could hardly be opened. The personnel was not helpful and considerate and lied to us by saying all cars had that problem, which was not the case. In the end, after a lot of trouble, perseverance and time we got another car that did work. The car was clearly not checked thoroughly though, because the hot water kettle contained mold…

Sometime during our trip we got car trouble and called Jucy. The car could hardly get up a hill and shook very badly while driving. Jucy directed us to an auto garage, but first gave the wrong directions. Therefore, we were late to the appointment and the auto garage was almost closed when we arrived. Also at the drop off of the car the service was messy and not very friendly. In the end, the price you pay for the car is not in line with the quality you get and the service could be a lot better.

nice and friendly people car was nice n clean on pick up

Hemos estado 36 días recorriendo Australia con una Jucy Condo y el estado del vehículo era vergonzoso. Estaba muy sucio por dentro, tanto que hasta nos encontramos una naranja podrida. Pero lo peor de todo fue el estado de la nevera. Su interior estaba súper sucio y la puerta estaba rota y llena de moho por debajo. Además, al no cerrar bien, goteaba agua y los alimentos se echaban a perder. El suelo de la furgoneta estaba roto y muchas otras cosas más que se pueden ver en las fotografías.

Horrible experience, lousy attention and poor service.

We spent 36 days touring Australia with a Jucy Condo and the condition of the vehicle was disgraceful. It was very dirty inside, so much so that we even found a rotten orange. But worst of all was the state of the fridge. Its interior was super dirty and the door was broken and full of mold underneath. In addition, because it did not close properly, water was leaking and the food was spoiling. The floor of the van was broken and many other things.

Vinay fue increíble con su atención. No tan increíble el estado de la autocaravana en algunos detalles

Excellent customer service, very competitive. Nice clean cars.
Jucy went above and beyond to return an item we left in the car when we returned it. This was returned to the UK.
Thank you

Easy to reach from the airport. Exactly what you expect from a Jucy camper. The staff were super friendly and helpful. Would book again.

Pick up from airport was smooth as was the check-in process. I was in and out with my wheels very quickly. Only fault is the windscreen wipers could do with replacement and a mobile phone cradle to help make navigation easier as the older model of car doesn't have a space built in. Otherwise car was clean and full tank of petrol was appreciated

Schnelle und freundliche Übergabe in Christchurch.

The worst Rental provider I have ever used an absolute disgrace, left us stranded at Brisbane Airport for 2 hours told us they were on there way but were actually closed.
Highly recommended Alpha they were great and trustworthy not like Jucy in Brisbane took our money but no refund.
I intend to visit them in person when we return to Brisbane next year and sort out.

DO NOT HIRE - unless you have time to return the vehicle and get everything fixed every two days. You couldn’t pay me to hire a campervan from here again.

I should’ve listened to the previous reviews here.

Almost all of their Condo fleet have bald tyres (not roadworthy) and we experienced a very scary slip that could’ve ended in a crash (we were going under the speed limit and driving carefully over wet tarmac) - brought it back after two days for a refund and they admitted there was an issue with the tyres and wasted two days of our vacation - didn’t refund.
- they fail to advertise that it gets about 25L/100km - terrible fuel efficiency even for a campervan, which is shocking when considering they are meant to be the “newer” hiaces. Factor this into $3/L petrol and your in for a massive cost.
- plenty of previous passengers hairs lying around which is great if you want to do some DNA research, not great if you’re trying to find peace and get good sleep.
- stains everywhere - including the bed sheets (photos)
- usb ports didn’t work
- gas stove didn’t work (and if they did only one at a time and these were the “newer” ones)
- rattling sound from the AC that was painfully irritating on a long roadtrip
- entertainment system didn’t work
- cutlery was freshly used and not washed by the previous customers or JUCY
- sink didn’t drain (and when it did, it would take an hour)

I was doing a relocation to Auckland and they include that there may be issue with the vehicles which we would be advised about - but we weren’t advised of any of these. Additionally, the safety risk is not worth the hassle. We ended up renting from a more reputable and trustworthy rental company and I’d advise you do the same. They ended up charging us an additional $500 more because we returned the vehicle early and refuse to accept another death trap that would have similar issues. Still no refund.

People were kind and the campervan was a good idea but poorly maintained.

Underwhelming cutomer service from Jucy staff. It was clear the staff were not ready for us - car was filthy, everything seemed an inconvenience and an effort.

We picked up the car in Adelaide and dropped it off in Melbourne. The car was very old, unkept and dirty. It still had old flies in the ceiling and the doors (all 4) were broken. The sink was leaking water into the dish compartments. We tried emailing about these things but got no response. Also we called to ask if we could bring the car back one day earlier and the Jucy attendant on the phone said it made no difference whether it was the day before or not - but we could of course not get a refund for the day earlier, which made sense. We then called the next day to say, that we just would bring it back on the original date and then they tried to charge us for an extra day (which we had already paid for!). She put us on hold for 10 minutes and we decided after to bring it back the day earlier to not pay for the same day twice. We nearly missed the dropoff time because of being put on hold and still don’t get how they wanted to charge us extra. For each toll that the vehicle is charged on roads Jucy adds an administrative fee, which the other companies we have rented cars or campervans have not. Beware of hidden fees. Would rather spend our money elsewhere on renting better vehicles and better service.