Jumpflex Trampolines Opiniões 

339
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Peace if mind knowing these guys have passed the Aus safety assessment for kids trampolines. Australian made, reasonably priced and everything arrived quickly and intact. It’s a Christmas present f... Ver mais

Classificada 5 em 5 estrelas

Thank you Jumpflex, assembled our new 15foot trampoline, looks terrific, great quality, the green and black really stand out in the back yard. Every one loves the experience, wow it is one full on wor... Ver mais

Classificada 5 em 5 estrelas

We purchased the Trampoline about 6 years ago now, our 2 teenage kids are not the most gentle on things. We have had a couple of failures over the years (im really surprised its not a pile of scrap me... Ver mais

Classificada 5 em 5 estrelas

Trampoline has been in excellent condition for years. We recently did have an issue which was resolved immediately via warranty and we also purchased something our warranty had expired on! Kids loving... Ver mais

Informações sobre a empresa

  1. Loja de artigos para desportos ao ar livre
  2. também em
  3. Fabricante de brinquedos e jogos
  4. Loja de brinquedos para crianças

Sobre Jumpflex Trampolines

Escrito pela empresa

Jumpflex Trampolines

About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

339 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(339)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Brilliant tramp

Brilliant tramp! Arrived in 2 days.
We have it on the verge and kids from the whole neighborhood are using it. Best buy ever for getting the kids off the screens!

10 de junho de 2022
Classificada 5 em 5 estrelas

Excellent experience with Jumpflex.

Any questions or issues we had they sorted out asap via email. An item got damaged in transport and they sorted out a replacement straight away.

Legit good company, that understands customer service, which these days is soooo rare.

Definitely recommend, products and quality excellent.

8 de junho de 2022
logótipo da Jumpflex Trampolines

Resposta da Jumpflex Trampolines

HI Killian family.

Thanks for taking the time to leave us a review.

I am sorry to hear you experienced some issues but happy to hear our customer service team was able to assist you with that. We hope you are all enjoying your new Jumpflex™ trampoline.

If you have any concerns or queries, please don't hesitate to contact us.

Classificada 5 em 5 estrelas

Great customer service

During the last wind storm our trampoline net was destroyed and I called Jumpflex and they had a net in the mail that same day. Awesome customer service and very friendly and knowledgeable staff. If only all companies had such smooth transactions!

1 de junho de 2022
Classificada 5 em 5 estrelas

Great product

Great product. Received very quickly & was super straight forward to construct. Would definitely recommend

31 de maio de 2022
Classificada 5 em 5 estrelas

Very happy with it.

The best trampoline you can get. My kids love it, I have 4 children, and I needed a Trampoline that could take all their weight. It is the only trampoline that will take 250kgs. I researched Trampolines thoroughly before buying, I found one that took 200 kgs in weight, but most trampolines only go up to 150 kgs some only 100kg in weight. Delivery was super quick. And my 4 kids love it because all of them can play on it at the same time safely. I also got the basketball board attachment and the kids are having great fun using it. The Trampoline construction is very high quality.

25 de maio de 2022
Classificada 4 em 5 estrelas

Great after sales service but website lacking in functionality

Firstly, I'm very happy with the aftersales service from Jumpflex. The reason for scoring at a 4 instead of 5 is because your website doesn't allow me to locate the spare parts I have needed (twice) to purchase spare parts. I wish the www contained a greater list of spare parts instead of just optional attachments

24 de maio de 2022
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Resposta da Jumpflex Trampolines

Hi Craig,

Thanks for taking the time to leave us a review.

We do apologize for the inconvenience of ordering parts on our website. The reason is we want to ensure you order the correct size and part for the trampoline you own.

Our customer service team is ready and waiting to assist you over the phone or by email to help with ordering parts.

If you do come across any issues at all, please don't hesitate to contact us.

Classificada 4 em 5 estrelas

Great communication

We purchased a jumpflex and it was dispatched within a couple of days.
Unfortunately the courier was a little longer than anticipated - no fault of jumpflex, as soon as I asked for an update they responded immediately and I was contacted the same day to have the trampoline delivered. Really happy with the overall service and communication.

21 de maio de 2022
logótipo da Jumpflex Trampolines

Resposta da Jumpflex Trampolines

Hi Renee,

Thank you for your review!

We do apologize there was an issue with your delivery, definitely not what we want our customers to go through when purchasing from us. Please to hear the customer service team was able to help get your order delivered.

We hope this family is enjoying their new Jumpflex™ trampoline.

Warm regards,
Weslee

Classificada 5 em 5 estrelas

Jumpflex is AMAZING!!!

Jumpflex is AMAZING!!!
Best trampoline we've EVER had!!
The warranties are the best and the Jumpflex team are always keen to help and get things sorted really quickly!!
Can't recommend them enough!!

19 de maio de 2022
Classificada 1 em 5 estrelas

I was not informed that the product was…

I was not informed that the product was out of stock until it was paid for.

17 de maio de 2022
logótipo da Jumpflex Trampolines

Resposta da Jumpflex Trampolines

Hi Nathan,

Thank you for your review!

We are truly sorry you were not informed of the out of stock before making payment.

I can see this item was for a 12FT safety net. We have now restocked the 12FT. Once your order has been dispatched you will be notified of the tracking details.

Warm regards,
Weslee

Classificada 3 em 5 estrelas

People were lovely to deal with

People were lovely to deal with, however I had to follow up every email with a phonecall.
Order came quickly, but still waiting on a few back order parts.

10 de maio de 2022
logótipo da Jumpflex Trampolines

Resposta da Jumpflex Trampolines

Hi Serge,

Thanks for taking the time to leave us a review.

We do apologise for the issues you have had with the response times and back ordered parts. It has been a bit hectic with shipping and unfortunately, we have dealt with a few delays. Hopefully, they will be in very shortly so you can get your trampoline up and running again.

If you do have any further concerns, please don't hesitate to get in touch.

Classificada 5 em 5 estrelas

Excellent customer service!

I am not one to generally leave a review however, we accidently purchased a 10ft trampoline instead of the intended 12ft trampoline 2.5 years ago the team at jumpflex was amazing and assisted us to quickly rectify our mistake. Fast forward to now and our safety net gave way from two of the poles. I emailed the team photos and our invoice number, within half hour the warranty had been processed and we are now awaiting the replacement safety net.

Can not fault the amazing customer service jumpflex provides their customers.

Thanks again team!

10 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome Buy

Thankyou. Delivery was faster than I expected. Just what we thought it would be. My granddaughter loves it.

5 de maio de 2022
logótipo da Jumpflex Trampolines

Resposta da Jumpflex Trampolines

Hi Tanya,

Thanks for taking the time to leave us a review.

Great to hear that you received prompt delivery and that your Jumpflex™ purchase met your expectations.

We're happy to hear that your granddaughter loves her Jumpflex™ just as much as we do!

Warm Regards,
Renee

Jumpflex™ Customer Support

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