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3,2
Aceitável
8 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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I ordered over two weeks ago they have…
I ordered over two weeks ago they have not replied to any of my emails
They were meant to deliver a week ago
Avoid
8 de maio de 2026
Opinião espontânea
Resposta da Junerrn
Dear Customer,
Thank you for sharing your experience; your feedback helps us to continuously improve. We sincerely apologise for this unpleasant incident. We always uphold the principle that ‘every trust is worth safeguarding’; as a legally authorised company, your satisfaction is the very reason for our existence. If your order has not yet been delivered, please contact our dedicated customer service team immediately (email: service@junerrn.com). Our team will resolve your issue within 24 hours. We guarantee that all our products are covered by an after-sales service warranty. Thank you for giving us the opportunity to resolve this matter to your satisfaction.
Swapped out my old garden lights
those tiny wires on the firework shape actually hold their curve way better than my last set which always drooped by week two. remote works but laggy, and the panel feels a bit hollow, but the visual impact on my patio is miles ahead of what I had before.
18 de maio de 2026
There's no return policy.
There's no return policy. It just takes you round in circles to return your product. Avoid
15 de maio de 2026
Opinião espontânea
Resposta da Junerrn
Dear Customer, we sincerely apologise for failing to provide you with clear instructions on the returns process. We fully understand your frustration at the complicated process, which has resulted in a poor shopping experience. Please send your order number to our customer service email address (service@junerrn.com), and we will immediately provide you with a clear returns address and a detailed guide on the returns and refund process.
No goods and no customer service- a con!
I ordered some solar lights on the 3rd May- after a considerable wait I received a delivered notification- the lights had not been delivered.
I raised a query with customer service to be told to check the address was correct- it was
Check with neighbours and family- no one had it
Check with the post office- but they don’t use the post office- so no point!
It clearly has not been delivered.
I have asked for a refund or replacement-
The support seems to be a chat bot or automated message- so no route forward at all.
I do not recommend- £30 wasted- a scam
Following this review I have had a further contact confirming the items were delivered- and asking me to check address
Neighbours
Post office
Just the same as on the 16th- no forward movement at all and no resolution.
3 de maio de 2026
Opinião espontânea
Resposta da Junerrn
Dear Customer, thank you for taking the time to provide us with your feedback. We take this matter very seriously and fully understand your disappointment at not having received your goods and being unable to contact us. We are a fully compliant company and have never engaged in any fraudulent activities. Please send your order number to our customer service email address (service@junerrn.com), and one of our customer service representatives will contact you within 24 hours to provide a clear resolution.
Finally Ditched My Old Pants
Liked how these fall straight after wash, my other wide-legs always lost their line and needed ironing. These hold that crisp edge at the seam, which honestly makes mornings easier. Wore them outside, the color doesn’t fade after two outings. No more pocket threads poking out, either.
16 de abril de 2026
Flow feels right
wore this straight out of the box, didn’t even bother ironing the creases. fabric has a cool airy vibe, slight plastic smell at first but went away after airing out. sits better than my last jumpsuit, which was super stiff.
16 de abril de 2026
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