Frumster, Inc. (JWed) Opiniões 50

TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Jwed.com is a good option for Jews who want to get married. I met more serious, marriage-minded men here than any other Jewish dating site. They do a good job of keeping it decent and kosher. Ultimate... Ver mais

Classificada 5 em 5 estrelas

Simply the best people working here for helping Jews to get married. Very understand the request of each one. Very nice the platform. The experience is INCREDIBLE ! Absolutely recommended. Hope to fi... Ver mais

Classificada 1 em 5 estrelas

I am writing this terrible review, because I found it very difficult to cancel my membership ... kept getting charged, despite the fact that I sent numerous e mails and messages, begging them to canc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Met some very interesting and genuine singles on this service. I predominantly use the website, but of late their app as well. Could be some upgrades to their app, but nonetheless has a good interface... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de encontros

Escrito pela empresa

With nearly 4,000 JWed marriages, JWed is the #1 Jewish Dating for Marriage service online. The website and app, provides the largest pool of Jewish singles, who are sincerely looking for their bashert/soulmate. JWed members cross all ages, Jewish outlooks, locations and backgrounds. But all members are looking to find their chosen one and a lifetime of happiness!


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

50 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

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Classificada 4 em 5 estrelas

I have been using JWed for many years…

I have been using JWed for many years as a tool to find my match. They attract a wide rang of members giving many possible matches. JWed also has grown with the times and has added new features to make searching user friendly. They also have added the option for guidance to their singles from professionals. They share stories of success that are inspiring for those of us who are still searching. All in all JWed is a useful website / app to helping singles meet!

26 de dezembro de 2022
Opinião espontânea
logótipo da Frumster, Inc. (JWed)

Resposta da Frumster, Inc. (JWed)

Hi Hill

We sincerely appreciate your feedback! We are introducing new features and tools in the coming quarter, so we hope we can further optimize your experience! As we say, our best customer - is the one who stays the least amount of time. That is, they find their soulmate of course :)

We wish you all the best,
The JWed Customer Service Team

Classificada 1 em 5 estrelas

No Communication

I used to get lists of those who viewed my profile. No I get nothing. I have received zero matches and zero activities of my likes. I sent a complaint and support services sent a form email that they would address the issue as soon as they can. I have received no help. I feel like I'm being scammed.

12 de dezembro de 2022
Opinião espontânea
logótipo da Frumster, Inc. (JWed)

Resposta da Frumster, Inc. (JWed)

Hi Irving,

We hope all is well.

We are naturally shocked by the circumstances of your experience and our customer service team has already replied to you.

At the same time, we are actually thankful. Our IT team did find in your profile a related bug that over the last 4 weeks may indeed have resulted in you not receiving some notifications. This has since been fixed and we have provided you with a free month upgrade for this inconvenience.

Wishing you all the best,
The JWed Customer Service Team

Classificada 5 em 5 estrelas

Compared to other sites

Compared to other sites, my experience on Jwed has been great. I feel better knowing that the staff has actually looked at and approved the members, and I have spoken to some interesting people from a variety of places in the world. Not enough Jewish divorced men 50-60 but there never seems to be 🤣

24 de novembro de 2022
Opinião espontânea
logótipo da Frumster, Inc. (JWed)

Resposta da Frumster, Inc. (JWed)

Thanks for review. Yes, is an on-going challenge to attract good/menshidik Jewish men of all Jewish backgrounds - but we do our best!

Wishing you all the best,
The JWed Customer Service Team

Classificada 5 em 5 estrelas

Found service especially useful if more mature in age:)

As most know is especially challenging being single, Jewish and being in your later thirties and older. Nevertheless over the years I have had a number of good dates through JWed.

22 de dezembro de 2022
Opinião espontânea
logótipo da Frumster, Inc. (JWed)

Resposta da Frumster, Inc. (JWed)

Thanks Chava for kind reference. To be clear 75% of all JWed's 4,600+ marriages - have been marriages where it was the female JWed members made the first move - in contacting the male member:)

Classificada 1 em 5 estrelas

Non-existent Customer Service!

The free account is indeed free but messaging is impossible with it. So I upgraded to paid membership ("Standard") and contacted several potential matches but they either didn't receive my messages or they did but were unable to read them or reply [impossible to know] - unless they upgraded to Standard as well. In order to remedy this, I myself would need to further upgrade to "Plus" (at an extra charge, of course).

It's a silly, complicated system - and the worst part was [and is!] that JWed's customer service is NONEXISTENT. Their phone number is unattended - there is just a voice message requesting to e-mail them with any questions. I e-mailed them 6 (six) times and got no reply. What a bunch of lazy, unprofessional dorks.

15 de setembro de 2022
Opinião espontânea
logótipo da Frumster, Inc. (JWed)

Resposta da Frumster, Inc. (JWed)

Hi Ernest, we appreciate your feedback.

You are correct - there have been unacceptable delays in our response times - and for this we apologize.

To this extent, JWed is launching in January 2023 its new 12hr Customer Service Guaranteed Response. We have expanded our customer service team and introduced additional avenues to reach our team directly.

As regards the payment model - it is the same model JWed has had for 22 years and in that time over 3,600 have met and married. Do all agree with it? No. we can never please everyone. That said, we can understand your frustration.

For this - but as well as for many other reasons, JWed is also launching its new subscription model within the next 2 weeks. Simply speaking, JWed will moving forward only be a premium paid-for-service with a much simpler subscription model enabling communication with every type of member.

Amongst other benefits for our active members, this will only increase the quality of membership and the level of engagement amongst members.

Once again, we appreciate your feedback and hope the weeks and months ahead will prove our continued commitment to optimize the dating experience of our members - and make it as short-lived as possible :)

We wish you only success,
JWed Customer Service Team

Classificada 1 em 5 estrelas

Terrible company I do NOT recommend…

Terrible company I do NOT recommend them as they seem to think they can charge against a customer’s wishes. Terrible customer service.

29 de maio de 2022
Opinião espontânea
logótipo da Frumster, Inc. (JWed)

Resposta da Frumster, Inc. (JWed)

Hi Marsha

We appreciate your feedback and are naturally concerned by your seeming negative experience. We will ensure you are contacted if we can find your profile.

That said, while errors can be made in subscription - we do not deny that our Terms and Conditions, we are clearly conveyed to a member - include that members can entirely manage their own subscription at any time and there are generally no refunds.

Why is this? Because dating services can be sometimes abused by members. What do I mean? Example - David signs up, does a search and likes profile of Sharon. He upgrades to contact Sharon. Sharon replies "thanks but no thanks." David contacts Customer Service and asks for refund giving some excuse.

Additionally, unlike most other dating sites - we enable any member at any time to cancel/manage their membership. No phone calls or emails necessary. Simply login to account and manage.

That said, of course we look at the big picture and a members history and usage. Is not a blanket policy.

We wish you only success,
JWed Customer Service Team

Classificada 2 em 5 estrelas

Inherits too many bad features from other dating apps

I'm going to review using this account because I'm using this to review all dating/hookup sites, and unfortunately that's what JWed has degraded to.

When I started using it, it actually came across as a decent site to meet Orthodox/observant Jews.

Their pricing model is terrible though just like other sites - they let you create a profile for free and then you find you can't actually do much but you see profiles you want to contact so you pay the standard fee and you can then send messages to them, but as they haven't paid, they can't reply.

So essentially you're paying money to send messages to people who won't respond to them. So they want you to take out an even higher membership.

No doubt you'll get "hit upon" by interested women in the USA miles away.

They used to have forums with many men complaining about the same thing - women never reply to their messages.

Any dating site that tells you who has viewed your profile needs to know that's a very bad policy. Viewing someone's profile does not mean you want to meet them - wait until the person has viewed the profile and shown an interest to let you know - so nobody needs to be told.

Worst of all, the started bringing in "swiping". I mean, really??? Keep that kind of thing for goyish sites, you're supposed to find your match by compatible hashgafa and life interests, not "pretty face" which is often simply a matter of "photoshopping" ones main profile picture.

It gets 2 stars rather than 1 because I did actually get to meet 3 people from the site. Of course, all those people were interested in whether I'd marry them - oh well it is called "J-Wed". So just trying to meet people to date who keep Shabbat and kosher is not something useful really.

The one I met who was pretty, where we got on well before we met and not that badly during the meet itself, and then decided to start "ghosting" me shows the kind of mentality of the women who use the site though.

14 de fevereiro de 2022
Opinião espontânea
logótipo da Frumster, Inc. (JWed)

Resposta da Frumster, Inc. (JWed)

Hi "Mr Shin"

Wow you certainly raise a number of issues!

We will address every one.

Degraded Hook-Up...

Nothing could be further from the truth, every profile is personally screened for authenticity. JWed rejects far more profiles that are approved every day. We have very strict criteria and we monitor all usage with propriety technology. We are very proactive and suspended any profile where it is shown user is not sincere or not authentic.

Contacted by people many miles away...

Yes, that is true and we are proud of that. JWed enables sincere and marriage-minded Jewish singles from the smallest of towns and largest of cities to meet and marry.
Over 65% of all JWed's 3,600+ marriages have been between people out-of-state or even country. When you are looking for someone based on character, personality features, Jewish outlook, shared values, interests and life goals.....and they are x miles away...if you are sincere - you will meet.

Who viewed my profile...
That is setting that any member can turn on/off at any time. Entirely controlled by member.

We wish you only success,
JWed Customer Service Team

Classificada 4 em 5 estrelas

Good app to find your soulmate

Good app to find your soulmate. It took me some time to learn how to use it correctly, but it was worth doing this because I find this app helpful in my search

7 de julho de 2021
Opinião espontânea
logótipo da Frumster, Inc. (JWed)

Resposta da Frumster, Inc. (JWed)

Many thanks Elena, we appreciate your feedback.

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