Kally Sleep Opiniões 830

Resposta da Kally Sleep

8/04/2026

Hi Katrina,

Thank you so much for your lovely review! We’re absolutely delighted to hear that you’ve finally found the right pillow with Kally Sleep and that you’re finding it so soft and comfortable.

It means a lot to us that you came back to buy again — thank you for your support!

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

8/04/2026

Hi Jessica,

Thank you for your review, and we’re very sorry for the delay and frustration caused with your first order. We completely understand how disappointing this must have been.

We have now been in touch with you directly and are pleased to confirm that this has now been resolved with you.

We sincerely apologise again for the inconvenience and appreciate your patience.

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

27/03/2026

Hi Zachary,

Thank you so much for your wonderful review! We’re absolutely delighted to hear that the Adjustable Pillow has made such a difference to your neck pain and sleep.

It’s fantastic to know you’ve found the perfect height and support, and we really appreciate you recommending us to your family as well.

Wishing you many more restful nights ahead!

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

26/03/2026

Hi Mr Clark,

Thank you so much for your kind review! We’re really pleased to hear that we were able to resolve the issue quickly and make the replacement process easy for you.

It’s also great to know that ordering was simple and hassle-free — that’s exactly the experience we want our customers to have.

Thanks again for your support!

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

23/03/2026

Hi Jason,

Thank you so much for your fantastic review! We’re delighted to hear that ordering was quick and easy, and that your pillow arrived right on time.

It’s great to know you’re finding it so comfortable and supportive — especially as a side sleeper, that’s exactly what it’s designed for.

We really appreciate your support and hope you continue to enjoy it!

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

21/03/2026

Hi Aaron,

Thank you so much for your lovely review! We’re really pleased to hear that your order arrived quickly and that you’re finding the body pillow comfortable — that’s exactly what we aim for.

We truly appreciate your recommendation and support!

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

21/03/2026

Hi Prince,

Thank you so much for your kind words — we really appreciate you taking the time to share your experience!

We’re delighted to hear that you were happy with the service and that we could resolve the issue quickly for you. We always aim to make things as straightforward as possible for our customers.

Thanks again for your support!

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

20/03/2026

Hi Ben,

Thank you for your review, and we’re sorry to hear about your experience. We have replied to your emails with an update explaining the situation regarding your order.

We understand how frustrating delays can be and apologise for any inconvenience caused.

If you have any further questions or haven’t seen our response, please check your spam/junk folder or contact us again at hello@kallysleep.co.uk and we’ll be happy to assist.

Resposta da Kally Sleep

18/03/2026

Hi Kev,

Thank you for your feedback, and we’re very sorry for the frustration and delay you’ve experienced. We completely understand how disappointing this situation has been.

We have reached out to you directly to provide an update and have also offered to cancel your order and issue a full refund if you would prefer not to wait any longer.

Please do get back to us so we can resolve this for you as quickly as possible.

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

10/03/2026

Hi Laura

Thank you for your feedback, and we’re very sorry to hear about your experience. That certainly isn’t the standard we aim to provide.

Apologies if you didn’t receive the order confirmation or dispatch email — this may have been caught in a spam or junk folder, but we appreciate how frustrating that must have been, especially when you were trying to contact us about the pillow.

The condition you’ve described with the pillow arriving lumpy and misshapen doesn’t sound right, and we would really like the opportunity to investigate this for you and put things right.

Please could you email our customer care team at hello@kallysleep.co.uk with your name and order details so we can locate your order and assist you further. Thank you

Resposta da Kally Sleep

23/02/2026

Hi Anon,

Thank you for your feedback, and we’re very sorry to hear about the issues you’ve described. This certainly isn’t the experience we want our customers to have.

We would really like to investigate this properly, including the condition of the pillows and the delivery concerns you’ve raised. Unfortunately, we’re unable to locate your order from the details provided here.

Please could you email us at hello@kallysleep.co.uk with your order number so we can look into this as a priority and work towards resolving the matter for you?

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

23/02/2026

Hi P and J

Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise if you feel your emails have gone unanswered — that’s certainly not the level of service we aim to provide.

We’re concerned to hear that your pillow is flattening in the middle and not regaining its shape, especially after you’ve already shared photos with us. This isn’t something we would expect, and we’d really like the opportunity to investigate this properly and put things right.

Please could you email us again at hello@kallysleep.co.uk
with your order number, referencing your previous correspondence? We will ensure this is reviewed as a priority and work with you toward a resolution.

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

23/01/2026

Hi Julie,

Thank you for your review, and we’re very sorry for the frustration caused by the lack of communication. We understand how concerning this can feel after the delivery delay.

We can confirm that your order has now been picked and packed. There was a delay in receiving stock from our supplier, which unfortunately impacted dispatch timelines, but this issue has now been resolved. Your order is progressing and will be on its way shortly.

We apologise that we didn’t communicate this more clearly and appreciate your patience while we worked through the delay. If you have any further questions or would like an update, please feel free to contact us at hello@kallysleep.co.uk.

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

22/01/2026

Hi Ann,

Thank you for your review, and we’re really sorry to hear about the difficulty you’ve had contacting us. We’re glad to hear you like the pillows, but we apologise that you have not been able to get in contact with us.

Please could you try emailing our customer care team again at hello@kallysleep.co.uk, including your order number and details of the issue? We’ll make sure this is picked up and addressed as quickly as possible. Thank you

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

22/01/2026

Hi Hannah,

Thank you for your review. We’re very sorry for the delay with your order — the stock arrival was unfortunately delayed.

We’re pleased to confirm that all outstanding orders, including yours, have now been processed. We apologise again for the inconvenience and really appreciate your patience.

If you have any further queries or concerns please let us know at hello@kallysleep.co.uk

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

15/01/2026

Hi Emma,

Thank you for your review, and we’re sorry for the disappointment caused. We have responded to your email and, as requested, have now processed a full refund for your order.

We apologise that we weren’t able to meet the next-day delivery expectation due to an out of stock item and appreciate you bringing this to our attention.

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

14/01/2026

Hi Mark,

Thank you for taking the time to share your experience, and we’re genuinely sorry that you didn’t receive your order. We completely understand how disappointing and frustrating this must have been, particularly after waiting such a long time.

We do use Evri as one of our delivery partners, and they generally have a strong delivery record for us. However, we fully acknowledge that they unfortunately failed on this occasion — and on a small number of others — which is something we take seriously and continue to review.

We also recognise that our communication fell short during this period, and we’re actively working on improving our customer service processes to ensure better responsiveness and clearer updates going forward.

We appreciate your acknowledgement that your refund was processed, and we’re truly sorry that you never had the opportunity to try the product itself. Your feedback has been noted and shared internally, as it helps us identify exactly where improvements are needed.

Kind regards,
The Kally Sleep Team

Resposta da Kally Sleep

7/01/2026

Dear Natalie,

Thank you for your review, and we’re very sorry for the frustration caused by this experience.

We can confirm that the issue has now been fully resolved and a full refund has been processed for your order. We apologise for the inconvenience caused by the parcel being lost in transit and for the delay in reaching a resolution.

We do care deeply about our customers and always aim to resolve issues as quickly and fairly as possible. For clarity, our contact details — including our email address and customer service information — are available on our website, and we encourage customers to reach out directly so we can assist promptly.

We appreciate your feedback and regret that this experience did not meet expectations.

Kind regards,
The Kally Sleep Customer Service Team

Resposta da Kally Sleep

6/01/2026

Hi Ryan,

Thank you for getting in touch, and I’m very sorry for the frustration caused by the delay in our communication. We completely understand how disappointing this experience must have been and apologise that your earlier attempts to contact us were not acknowledged sooner.

We can confirm that we have since responded to your enquiry and that the issue with your order 305531 has now been resolved by arranging replacement items under our guarantee.

Please accept our sincere apologies for the inconvenience and for any impression this may have given. This is not the level of service we aim to provide, and we are reviewing our processes to prevent this from happening again.

If there is anything further we can help with, or if you have any additional questions once the replacements arrive, please don’t hesitate to contact us directly and we’ll be happy to assist.

Resposta da Kally Sleep

6/01/2026

Dear Julian,

Thank you for taking the time to share your feedback.

We’re sorry to hear that the pillow wasn’t the right fit for you. Comfort can be very personal, and what works well for some customers may not suit everyone.

The pillow has received a high number of 5-star reviews from previous customers and was also independently tested and awarded Best Buy by Which?, which we’re very proud of. That said, we fully understand that individual preferences vary.

If you’re unhappy with your purchase, please do get in touch with our Customer Service team and they’ll be more than happy to help explore a solution for you.

Thank you

Kind regards
The Kallysleep team