karenmillen.co.uk Opiniões 

Like others, I would give this 0 starts if possible.

I have 2 outstanding issues with Karen Millen. The first is that they have said they issued a refund that has never arrived. I have asked for proof of refund but never received it. It’s a lot of money - nearly £200 and as everyone else, I cannot get to speak to anyone other than an AI bot via WhatsApp.

My second problem is that I returned approx £500 worth of items and have so far received a refund of £48 that responds to no items that I returned! Again, I’m not able to actually speak to anyone and feel like I’m now going to be out of pocket for nothing. I ordered via Klarna to take advantage of the 30 days payment terms so I could try a few items and return what didn’t work before paying for them. Does anyone know if I get protection from my card issuer if I ‘paid’ via Klarna?

Who owns Karen Millen? It feels like a front for a scam!

Do not buy from Karen Millen (also posted to Karen Miller.com Trustpilot)
Do not buy from Karen Millen. On 29th November Karen Millen said that I had been sent all four items, but only 3 turned up. I immediately tried the three on, found sizing to be incorrect (a common complaint apparently) and so I informed them that only three had turned up and returned the three items after one hour of receipt of them.
Later that day the fourth item turned up unexpectedly (again indicative of the shoddy, chaotic Karen Millen system). I Whatsapped (as this is the only means of communicating with KM) and also submitted a form several times in the coming days asking how I could return the fourth item given that the Returns label now didn't work given it had been used to return the initial three items. The Whatsapp is a bot which repeatedly asks you time and again the same questions. There was someone called Jade Amber on there at one point, but they were totally useless and did not resolve nor help, just kept asking for the order number which I supplied time and again.
I have now raised this with my credit card company, but think Karen Millen should be reported to the Financial Ombudsman as if you go to their Facebook page you will see hundreds of comments of everyone having the same experience.
I would not buy from them again which is a shame as in the past I have liked the quality of their clothes and style, but now I have to say the quality has gone markedly downhill and the customer service, well, that's a contradiction in terms for KM

Scammers, I'm waiting 4 weeks for refund even if I returned the coat same day I received it. I used to buy a lot but now I'll never buy again.
No one answers messages, only chatbot sends same replies all the time. Avoid at all costs

Karen Millen changed the delivery postcode to England, when I live in Northern Ireland. I tried contacting them, tirelessly, immediately after I saw the postcode, but it seemed to be a robot. I am waiting for my refund now, but I am not sure I will get it. This has been the worst experience, First and last time I will order with Karen Millen, and has cost me time I should have been working, trying to resolve what appears to be a scam by KM. This delivery change thing seems to be happening to many people, so I wanted to add my name to that list, in case it helps anyone from falling victim to this.

Keep well clear of this company it’s not Karen Millen anymore it’s was taken over by boohoo and the never get back to you with messages as this is the only way of contact you can not speak to any one.if you really like the clothes you might be better going on boohoo as the clothes are very similar but a fraction of the price of Karen Millen

10 Dec 2025. UPDATE: Thankfully I have now received my refund (postage deducted) but will not be purchasing from them ever again.

Sadly I put my trust in the name Karen Millen & like the majority leaving a review, how I wish I’d visited Trustpilot before ordering! I returned the rubbish clothes the day they arrived, which was received back by them on 27 November…11 days later and I’m still waiting for over £300 to be paid back into my account. All I can say is I will NEVER order from this company again & will spread the word among family & friends and judging by comments on here, it’s likely this will be another one to eventually bite the dust, fingers crossed we’re all paid back our money first!

Terrible experience! I ordered a jumpsuit, they shipped the wrong item to me, also jumpsuit, but with different belt ( totally different item listed on their website). The item arrived dirty, stain under armpits, as well as next to the zipper. One side of the back is more yellowish then another. Its clearly has been worn. They shipped wrong item, but want me to pay for the shipping back and forth, this is unacceptable. Customer service ignoring emails, no matter how many you would send. Its been several days. I would never order from them again!

Same experience as others: the customer service is non-existent. there is no phone number. My return was lost by EVRI and I receive just reird promises of a refund with no refund. AVOID THIS SCAM! Wish I read all these reviews

Disgusting service - damaged item - no refund and now 4 Weeks !!! Will never buy from here again !!! Replies 48 hours - promised money on Wednesday and still nothing !!! Fed up
Of talking to a robot - please give me some customer service !!

Two orders were turned around and returned promptly but I am still awaiting a refund for both. Both returns were tracked so I know they were received. Chasing it is proving difficult as there’s only a ‘bot’, no customer service number to call. I’m owed over £400 in refund. It’s appalling service compared to the majority of other companies I have purchased online from. I have also posted this on the other karenmillen.com that comes up in a TrustPilot search.

I would give no stars if I could

Day 3 of trying to contact customer service and speak with someone to raise a complaint.

No one replies, on WhatsApp Facebook or chat.

Absolutely awful service

I never received the coat i paid for , it was sent to the wrong address. The photo Evri provided as proof of delivery was not my front door. It was a clear mistake and no one is even acknowledging it . I have tried email , Chatbot, customer service - no response - not even an email to acknowledge my complaint .
Never Never buy from them - The worst shopping experience ever.

Worst customer service ever. No response. Evri said they delivered but they didn’t. Photo is of Evri Van. No response from Karen Millen
Totally shocked

Terrible customer service can’t get through on any social media except with ai fed up my parcel has gone missing

It passed 70 days since I’ve sent my items to Karen Millen and if before they at least replied on What’s up and even emails,- now for two weeks they just ignoring, no updates what so ever
Never thought that I have to read the reviews for so reputable business but I should,
I hope Your are smart enough do it before buy

Awful customer service. EVRI delivered my order to a different address - the photo of the front door they left the package in front of is not my front door. It's been over a week now and still not resolved. Unsurprisingly EVRI have been useless and so have Karen Millen. I took out Swap Protect so have completed the claims form and I haven't even had a response from them. I will never order from Karen Millen again.

I’m really disappointed with the customer service and refund process. I returned my order on the 8th of November and still haven’t received my refund. When contacting Karen M customer service via WhatsApp, I only receive automated AI responses saying the refund is being processed, with no real updates or support.

With it being Christmas time, I could really do with the £300 refund, and the lack of communication has been really frustrating. Sadly, this experience has put me off ordering from them again.

I sent a return of over £400 back to Karen Mullen on 24th November2025, tried to contact customer service through various channels to get an update on my refund and all I get is exactly the same automated message saying that my refund period has been exceeded and I will be transferred to an agent, which never happens. I am
Now out of pocket for a huge amount of money and no update regarding my refund. Never, never again I will
buy from Karen Mullen, as it is proven to be a complete scam. There are many other nice shops out there that offers a decent service and does not try to keep clients money.

I wish I could give KM zero stars. I do most of my shopping on online, I have never experienced such an awful customer service. Took them two weeks to respond to my emails and this only occurred when I sent them a WhatsApp message. What is the point of having a customer service email address? It makes no sense.
I returned goods and wanted a refund but I made an error, and now I have a gift voucher. I wanted to discuss this.Informed today this can not be changed, annoying!

I’m not one to leave reviews, but in this case I couldn’t not. I’ve had an awful experience with Karen Millen and would not recommend them based on how my refund has been handled. I returned two dresses, and the parcel was confirmed lost in transit by InPost. Despite this, Karen Millen have refused to issue my refund and have ignored every email I’ve sent, even with clear evidence attached.
There is no real customer service at all — you’re forced to go through a robot system that gets you nowhere, and there’s never an actual person to speak to. The lack of communication is shocking, and there is zero support when something goes wrong.
I’ve now had to escalate this to my bank because the stress and inconvenience has been ridiculous.
For a brand of this size, the customer service is completely unacceptable. I won’t be ordering again.