article commandé et payé le 19/02/2026 et jamais reçu jusqu'à présent et ne répond pas à mon mail de signalement par rapport à ma commande, bref une entreprise qui fait que arnaquer les gens et qui e... Ver mais
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Leia as opiniões dos outros
Appalling product quality and worse service. Ordered some lights - turned up damaged and really cheaply made. Tried to return them via 30 day returns policy. 3 emails went unanswered and phone number... Ver mais
Commandé des sabots homme cuir....reçu une minable contrefaçon . Kavixa m'a demandé de retourner le produit en chine, Le colis est arrivé à l'agence postale du destinataire qui ne souhaite a priori... Ver mais
Initially I was disappointed. I thought my order had been lost. However, it did arrive, and on receipt, I was delighted. It was worth the wait, I hadn’t realised how far it had had to travel before... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de malas e malas de viagem
- Fornecedor de produtos de beleza
- Decoração e Design de Interiores
- Grossista de acessórios electrónicos
Escrito pela empresa
At Kavixa, we believe in making quality products accessible to everyone. Every order is handled with care, and we are constantly working to improve our shipping times and service. If you have any concerns, our support team is always here to help. Thank you for supporting our journey and for your honest feedback.
Informações de contacto
First Floor Office 3 Hornton Place Londres, , W8 4LZ,, London, Reino Unido
- support@kavixa.com
- kavixa.com
1,7
Muito mau
34 opiniões
Respondeu a 12% das suas opiniões negativas
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Product sent was nothing like the picture, complete scam
Product sent was nothing like the picture and had to pay £20 to ship back to China. I have the original purchase order and picture and still no refund despite chasing. Now looking at the next legal steps.
5 de janeiro de 2026
Opinião espontânea
Commande passée le 21/01 règlement…
Commande passée le 21/01 règlement encaissé le 22/01....mais toujours pas de livraison....certainement un site frauduleux ( Commande caméra de chasse ...n°S3190136440640990 )Quand on faire le suivi du colis....toujours en préparation !!!!!
21 de janeiro de 2026
Opinião espontânea
Avoid - seem disreputable
Ordered two pairs of slippers - arrived poorly packaged and are poor quality. Tried to send back - took ages to get a reply, they’re saying the quality is fine and I have to send back to China at my own expense. They’re saying I must use original packaging. The packaging was flimsy plastic bags and no good to reuse. So I don’t trust them at all to refund me if I spend at least £10 posting them back. So I’m £40 out of pocket.
I don’t have an issue paying shipping costs in principle but the issues are:
Poor quality goods
Not up front about high returns costs
Poor communication
Sense of being untrustworthy
23 de janeiro de 2026
Opinião espontânea
Initially I was disappointed
Initially I was disappointed. I thought my order had been lost. However, it did arrive, and on receipt, I was delighted. It was worth the wait, I hadn’t realised how far it had had to travel before arriving in the UK. Customer service wrote me a delightful email.
16 de janeiro de 2026
Opinião espontânea
Resposta da Kavixa
Thank you so much for taking the time to share your experience! We are truly delighted to hear that you are happy with your Anti-Storm Umbrella and that it was worth the wait.
We sincerely appreciate your patience regarding the international transit and your kind words about our customer service team. It was a pleasure assisting you!
As a small token of our gratitude for your support, we have sent a special gift directly to your email. We hope you enjoy it and look forward to welcoming you back to Kavixa soon!
Best regards, The Kavixa Team
Too long to arrive
My order never arrived. Absolute garbage service. Please do not purchase with this joke of an organisation
Update 22nd January. Order finally did arrive around 7 days ago. Good product, but ridiculous amount of time to wait for it to arrive. The festive season excuse does not hold water; I sent packages to the USA between Christmas and new year, and they got to their destination much quicker! Do not purchase if you need the product within a reasonable timescale
8 de janeiro de 2026
Opinião espontânea
Resposta da Kavixa
Dear James,
We sincerely apologize for the delay, which was partly due to the holiday season and international transit. However, we would like to clarify that your order #UZVJNTV8H is far from being lost.
According to the tracking details (JD0002234122266322), your parcel arrived at the Coventry Depot and was out for delivery with Yodel as of January 13th. You should receive it at your doorstep at 99 Arnold Avenue at any moment now.
We take our service very seriously and have been monitoring your shipment daily. We hope you enjoy the quality of your Storm Umbrella once it arrives today.
Best regards, The Kavixa Team
Heated neck massager
Email not answered
Phone number not in service
Heated neck massage mine doesn’t heat up from China.
27 de dezembro de 2025
Opinião espontânea
Resposta da Kavixa
Dear Margaret,
We are sorry to hear you're having trouble with the heating function. We have no record of an order under your name, but we found the order for Alan Pinder (#K062116) delivered on December 27th.
Please note:
Support: We have not received any emails from the address registered to this order. Please ensure you are emailing: support@kavixa.com.
Functionality: Most massagers require a long press (3 seconds) or need to be charged fully before the heat starts.
Resolution: We stand by our products. If the unit is truly defective, we will send a replacement or offer a refund immediately.
Please ask Alan to contact us directly via email so we can resolve this for you today.
Best regards, The Kavixa Team
Very poor quality.
Received cardigan for my husband today after 3weeks. I ordered XL and the one I received is smaller than small! There are no labels on the garment, raw edges on the inside, buttons down one side but no buttonholes! I've been well stitched up! Very, very poor quality. Totally disgusted that things like this get dispatched. It came from China even though I thought it was coming from London. Will not order again.
2 de janeiro de 2026
Opinião espontânea
Resposta da Kavixa
Dear Susan,
We are sincerely sorry and shocked to hear about the condition of the cardigan you received. This is absolutely not the quality standard we aim for at Kavixa. It sounds like you received a defective unit from a production batch with missing finishing (labels and buttonholes).
Please check your email as we have already reached out to you to resolve this immediately. We will offer you a free replacement with a double-checked unit, as you should not have to pay for a product in this condition.
Regarding the origin, we source our premium collections globally to offer competitive prices, but the quality must always be top-tier. We apologize for falling short this time.
Best regards, The Kavixa Team
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