Kenblack Opiniões 

Absolutely appalling experience with the manager of Ken Black Wexford. To be clear, the other employee who eventually assisted us was polite, helpful and professional throughout. My criticism is entirely directed at the manager.

We bought a Babylo bath and changing unit which, when taken out of the box and assembled, had broken components and a rip in the changing mat. We returned it within a week with our receipt and the fault was accepted. We actually intended to use the refund to buy a separate baby bath and changing mat from the same store and had already picked them out while the manager inspected the faulty unit.

Unfortunately, the manager went from zero to 100 almost immediately. In my experience he was rude, confrontational and raised his voice across the store at a soon to be father and a woman who is eight months pregnant. He told us it was repair or replacement and "that's that". When I asked, "So I don't really have a choice then, do I?" his response was simply "No". I became heated in response and I am happy to acknowledge and apologise for that, but we certainly did not enter the shop looking for an argument.

The manager flatly refused our request for a refund despite the product being acknowledged as faulty and returned within 30 days. Store policy does not override Irish consumer law. Under the Consumer Rights Act 2022 and CCPC guidance, consumers have a short term right to terminate for faulty goods within 30 days without having to accept a repair or replacement.

Instead, we were given replacement parts. In a moment you genuinely could not make up, one of the replacement parts was itself broken and had to be handed straight back and replaced again. At that point I had completely lost confidence in a product intended for our baby and was not comfortable putting my child in it.

I phoned Ken Black head office from outside the store. Credit where it is due, they listened, called me back and immediately told us to return the product for a full refund. I kept head office on the phone while we went back inside.

The manager who had previously been perfectly willing to raise his voice and argue across the store was suddenly nowhere to be seen once head office had authorised the refund. He left the other employee to deal with us and process it. She was polite and professional and should not have been left dealing with the fallout from a situation created by her manager.

Credit to Ken Black head office for ultimately doing the right thing and to the employee who assisted us. Unfortunately, the manager's handling of what should have been a straightforward return of an acknowledged faulty baby product turned it into an unnecessarily unpleasant experience.

After this experience, I will not shop in Ken Black again. What concerns me most is that this did not feel like a simple misunderstanding of our consumer rights. We were repeatedly told that repair or replacement was the policy and that we had no choice, despite the statutory rights that apply to faulty goods. That made the problem feel systemic within the store rather than an isolated mistake.

It should not require an escalation to head office for a customer to have their rights under Irish consumer law respected.

Ken Black Wexford.

We had a horrible experience with the manager and staff in ken black wexford. We firstly trying to decide on a doll to by fir my daughter and looking at one that was already out of the packaging however a woman packing shelfs snapped at us telling us we were not allowed to play with the toys. I explained it was already out of the packaging and we were just seeing how it worked but her attitude was awful.

We then had a run in with the so called "manager" (balding, glasses) who was so so rude in his interaction when I was trying to buy pokemon cards for my sister. He really shouldnt be a manager and the staff there need to uo their training and customer service skills. It seems every review on here is negative and unfortunately customer service via phone call dont seem to care that their staff are atrocious either. Seems like the type of company that exists in a take it or leave it manner.

I visited Ken Black Toys in Carlow on four separate occasions trying to purchase a Pokémon Prismatic Evolution product. On each visit, I was given different and conflicting information by staff, which ultimately meant I missed the opportunity to purchase it.

My complaint was never simply about missing out on a Pokémon product. It was about the way I was treated as a customer and the inconsistent information I was given.

I subsequently emailed the company six times to raise my concerns and received no response. When I rang the store this morning, I was told that my emails had in fact been read, but no one had chosen to reply.

Unfortunately, my conversation with the manager was equally disappointing. I found him rude, dismissive and completely uninterested in hearing my point of view or addressing the customer-service issues I was trying to raise.

What has disappointed me most is the apparent lack of care. I made repeated attempts to give the business an opportunity to respond privately and resolve the matter, but I was simply ignored.

For a customer to contact a company six times about their experience and receive no acknowledgement whatsoever says a great deal about the standard of customer service being offered.

Terrible customer service. Bought a game for my son which was only played a few times and it broke.
Waited 20 mins in store to be told there was no one in head office to authorise exchange. Then told they couldn't exchange as not a manufacturer fault. Which it clearly is. The game was 14.99 and we spent nearly €100 on other games. Will never buy from here again.

Store staff actively ask if you want a receipt when purchasing. This should not be an option as the store do not accept exchanges even within an hour of buying without a receipt. Tried to give constructive feedback re same but rude floor manager would not acknowledge any issue or accept feedback.

Very bad experience in their shop in Portlaoise , I bought a walker for my 10 month baby , the wheel was literally not working but the manager refused a refund and was very rude! I’m in shock !

Terrible store, terrible service, they bought a car for a child in this store when I checked it in the store, it didn't work, they said you need to charge it, I charged it at home all night, it doesn't work, I brought it back to the store, they said you need to leave it and check it))) I said I could wait at the store, but they said no, we'll call you. I went to work and got a call back in just 10 minutes, I didn't have time to come back, the baby was crying all day, the car wasn't eating and now I can't pick it up because I don't have time to stop by, the service is terrible, check everything in the store a hundred times because then there will be a lot of problems with the return.

⭐☆☆☆☆ Unacceptable handling of faulty pram and refusal of refund

I am extremely dissatisfied with the service I received from Ken Black’s Store, Wexford regarding a faulty pram I purchased.

The pram was returned after I clearly outlined the faults and requested a refund. This refund was refused, and despite multiple requests, the store has failed to provide any evidence that the pram was inspected by a qualified professional or that a proper fault assessment was carried out.

I contacted the store on numerous occasions by email seeking clarification and documentation to support their decision. Many of these emails were ignored, and the responses I did receive were inadequate and lacked transparency.

As a result of this poor handling, I was left without a stroller and without my funds, which meant I was unable to replace essential baby equipment over the Christmas period. This caused significant stress and inconvenience.

The overall level of customer service, communication, and refusal to provide basic consumer information falls well below an acceptable standard. I believe this matter has not been handled in line with Irish consumer rights, particularly in relation to faulty goods.

I would urge other consumers, especially parents purchasing essential baby items, to exercise caution when dealing with this store.

I ordered a Christmas present online for my daughter for pick up. Received an email to say cancelled no explanation. Rang shop & told im too busy haven't time to find out. Will call you back but hung up before taking a name or number. Customers are the ones keeping you in your jobs. Ridiculous to treat people like I was treated today.

Absolutely atrocious customer service. Extremely rude and unhelpful. I ordered an item online that did’t work as described and they would not offer me a refund or a replacement item. I will never give them a penny again. Do yourself a favour and buy your toys from another store.

Ken Black in WEXFORD.
I have never come across a more ignorant manager in my life. He was so aggressive and rude to myself and my partners mother today. I have never seen anything like it. We were both in disbelief, complete and utter shock leaving the store. He let the shop down big time. Ill never be shopping in there again- what a shame.

3 year old out to pick her birthday present & needed toilet & as you know no child can hold it or should hold it !
Asked to use toilet & girls at till said no go to mc ds ,I said she needs to go now .Said company policy no one can use toilet ! Children & pregnant woman should have a right to use toilet ,get a customer toilet for this please as it's not ok .
Girl both red shirts were laughing and very rude .

Horrible place to deal with manager very very rude and unhelpfull we bought a child's bike today got it assembled the back wheel siezed we were lucky the child was not on that bike this is the 2nd time this has happened my daughter bought one for her girl was not assembled properly either and again the manager was very rude it's a toy shop customers do not need to be insulted by that couldn't care less attitude we spent a lot of money on a bike that was thrown together ....get some staff training done and get a smile on your faces and learn manners

The delivery just before Christmas was lightning fast. With great price as well. Thank you team! Well done👍💪

I recently ordered Christmas presents for my kids from Ken Black. They had a good range of stock that I couldn't order from other places and it arrived quickly too. Prices were reasonable. I would definitely recommend.