Ketochefs Opiniões 

790
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent products as always. Particularly the Cheese and Red Onion loaf! Delivery has returned to next day delivery, which makes the consumer experience much better! Thank you and keep up the great... Ver mais

Classificada 2 em 5 estrelas

Unfortunately the brownies looked nothing like the picture, the cookie crumb was non-existent. Tasted ok but the sweetener used can cause stomach issues which I was aware of so something to keep i... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The range of Keto goods, particularly baked goods, is outstanding. I initially choose Keto chefs after looking at the ingredients and comparing them to other brands. The rustic farmhouse rolls, bluebe... Ver mais

Classificada 5 em 5 estrelas

Beautiful high quality breads, treats and more! Clearly made with a passion these chefs have saved me on my keto lifestyle when I fancy something more comforting and homemade. Excellent communication... Ver mais

Informações sobre a empresa

  1. Padaria

Escrito pela empresa

hand crafted low carb foods


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

790 opiniões

5 estrelas
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2 estrelas
1 estrela

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4,5

Todas as opiniões

(790)

61 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Oh my god I wish I’d read the reviews before buying

I was really excited about finding this company, I’ve changed our eating habits to Keto based and this company had so many “treats” that I could just keep in the freezer and take out as and when.
Placed the order £85 and then discovered they use Evri. I live in a very rural area and Evri are lazy, don’t know the area & unable to call to ask for instructions. They attempted to deliver twice. Terry tried to call me on Sunday evening at 8pm. I didn’t take the call but in short we then had email and text conversations and I discovered it was all my fault because of the courier company they used. I had a notification that they’d successfully delivered my parcel with a photo just showing the delivery sticker no location shot nothing. There were no parcels at my gates! I am surrounded by farm land I had actually no lead to go on to find this parcel. This is perishable goods and I live in farm land I still have no idea where this parcel is. As Terry informed me about my data protection blah blah blah I had to get in touch with Evri, (I must add here that Terry has done all he can to sort this out, googles me Evri number etc etc). So I did I emailed them with tracking number and guess what I’ve heard nothing! So because Evri have told Terry they’ve delivered with insufficient proof Terry is saying they’ve completed the contract. It’s a cop out and lazy and not helping the customer at all. My argument is they haven't. I haven’t received my order IT WAS NOT DELIVERED. But that it’s down to me to sort it out is disgusting service, well it’s no service. My contract is with this tin pot company not Evri but Terry disagrees. Terry doesn’t want to refund because it’s an £85 order, Terry doesn’t want to deal with Evri, Terry obviously doesn’t care enough. So I can’t comment on the food because I never received anything but if it’s anything like the delivery it’ll be crap!

3 de maio de 2024
Opinião espontânea
logótipo da Ketochefs

Resposta da Ketochefs

Hello,

Thank you for the review.

The insufficient evidence you mentioned which is a picture of the parcel and a geographical location tag at your farm must not be good enough I guess.

3 phone calls, 2 texts and several emails and you still refused to contact the courier once the parcel had been delivered to your farm to locate where it had been left on your extensive farm property with its many out buildings and remote location which state many times you have lots of trouble with couriers due to its size, location & access.

No we don’t contact couriers on behalf of the client for the simple reason that we have no authority to use your personal data.
This was explained several times to you.

I would not refund or replace an order that has been delivered to your address with extensive information proving this and it actually being geo tagged on your farm and you simply flat out refusing to contact Evri.

“Hi Terry, thanks so much for calling and I got your message. Sorry I didn’t recognise the number and it’s Sunday night so thought it was odd! I thought you wouldn’t be open till Tuesday they’ve said they’ve delivered today but I can’t tell where as the photo is just of the label. Evri are rubbish here I’ve had 3 deliveries from 2 other companies not delivered by them and the other they left in the farmers chemical barn. They do have my number don’t they? I really don’t know why they don’t call. I don’t think there’s anything either of us can do on a Sunday night. Could you sort out on Tuesday and let me know? I am available on Tuesday until 11.30am then around on Wednesday or you can email me if needs be. Thank you again for calling it’s much appreciated and a nice surprise to get some customer service. Best wishes Nicole”

“Hello there no problem at all. I cannot help you with Evri I’m sorry to say as we have no tracking information it is sent to you directly by them and you are the only one due to data protection that can talk to them about where the parcel has been left on your property, this would be the quickest course of action to locate your parcel. I’m extremely sorry for the inconvenience. Please feel free to call me if you need anything else. Have a great bank holiday.“

We wish you the best of luck on your low carb journey

Regards
Terry
KetoChefs


Classificada 2 em 5 estrelas

Late deliveries and rude support

Ordered trayback and cake and paid the obligatory next day delivery charge. After 4 days still hadn’t received my package. Contacted the company by email and they told me that they could do nothing about it I should contact the courier, contacted the courier they told me to contact the company. The goods arrived this morning and one package of trayback was completely inedible. Broken, soggy, mash mess. Contacted the company and asked for refund of obligatory postage and refund of damage goods cost. Photos sent with email to show damage. Their reply was to say I should read the terms and conditions and that they would not be refunding any of my request. Completely unhelpful and curt to the point of rude in their reply.

18 de abril de 2024
Opinião espontânea
logótipo da Ketochefs

Resposta da Ketochefs

Hi Susan,

firstly thank you for your order.

I completely understand how frustrating delayed parcels can be but this is completely out of our control and we are in the hands of the courier once the parcel leaves our kitchen.

You did indeed send a picture to my team and the tray bake was sliced into eight portions and one portion was missing from the top right corner perfectly cut out following the cutting line.

you did ask for a refund and Jade was not rude or curt but simply let you know that's not part of our policy i copied the exact reply underneath this response. Not sure where she told you to go read the T&C's part is? you also forgot to mention she offered you a free replacement with your next order.
I would also like to point out you did not pay for next day shipping you paid for Express Shipping which is our only shipping option and is not labeled as "next day"

we can not contact the courier for you as it requires the tracking number which is sent directly to you via the courier and not to us and your personal data which we are not approved to use or submit to a third party again for data protection this was also explained to you by Jade the day before.

Hi Susan,

Sorry, we don’t offer refunds as per our terms and conditions.

We are happy to add a replacement to your next order free of charge

Regards
Jade
Ketochefs

we wish you the best of luck on your low carb way of eating

regards

Terry
Owner
Ketochefs

Classificada 5 em 5 estrelas

High Quality. Happy Customer

Having lost 40kg on a low carb diet one of the many things I miss is Bread.
I first discovered this product via a well known online retailer.
I have to say; it does exactly what it says on the packet. I am incredibly happy with the product and the variety available.
As part of my low carb diet, this is ideal and perfect as a “Bready” treat when I fancy one.
Top marks to Keto Chefs from a happy and now loyal customer.

29 de março de 2024
Classificada 5 em 5 estrelas

I don't ever leave reviews

I don't ever leave reviews, but this stuff is something special.

I have to admit, this isn't my first time trying keto. In my 2 other attempts over the years I have tried and failed, but now I have found the range from ketochefs I have a better chance than ever of success in the long term.

A bit of background. I came into this keto attempt back off a 5 day water fast. I have a lot of weight to lose and to kickstart the weight loss I wanted to start with a long fast, days 3 and 4 were hard but I could have gone longer. Towards the end of the fast I ordered the bread from these guys (which I naively thought was all the sold) off Amazon. I then found their site direct and oh boy, what a treasure trove. I began to place an order for -

1x4 small bread rolls
1x6 lemon cookies
1x6 carrot cakes
1x4 hot cross buns
1x6 blueberry muffins
1x2 pizza base and sauce set

My orders both arrived at the same time but obviously in different parcels. I opened and gazed in wonder at these beautiful low carb foods.

First, I made some toast with the bread and had this with some coffee. The toast was fantastic and the bread is as close as you are going to get to 'real bread'. I can't wait to try it in sandwiches!

I then tried a lemon cookie. Oh wow, these were absolutely superb and surpassed expectations. They are better than a normal cookie. I've put the other 5 in a tub for the rest of the week.

Next, I piped the creme on the carrot cake...I can honestly say this was THE BEST carrot cake I've ever had, the creme on top is just fabulous. I froze the other 5 already piped.

I then couldn't not try the blueberry muffins. These were superb, so so moist and tasty, and of course tasted sweet.

For my tea now I just had half a pizza base and added some of the keto tomato and basil sauce, some cheese onion and ham. I actually tried making fathead pizza years ago and the experience made me give up on keto, these pizzas however were unreal, I never ever EVER expected to have a keto pizza take like this. It was so filling and stupidly tasty.

I've not tried the hot cross buns yet but the look good.

Everything is now in the freezer apart from 6 slices of bread and the cookies, to keep them fresh and I'll just take out when needed.

I tested my ketones throughout the day and NONE OF THIS FOOD took me out of ketosis. I genuinely feel like I've found the holy grail of keto with ketochefs.

Now, I'll fast for 36 hours and eat again Friday evening (consuming copious amounts of water throughout)

I'm going to place a repeat order with these guys and also try some of the rest of their range but from what I have tried, there is nothing that comes close to their quality and most importantly, the taste. I have full confidence I can continue the keto journey with help from the foods from here

Bravo to the chefs!

Cheers

3 de abril de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Just received my first order

Just received my first order. I am Type 1 diabetic and eat keto/low carb for my health and to keep from having to take too much insulin. Have never found any bread that I didn’t make myself that tasted nice. Ordered scones/carrot cake muffins and Hot cross buns for Easter. All tasted nice and were a good quality. However, packaging is not great and box arrived smashed but didn’t affect the taste of the bakes. Hot Cross buns were lovely brown rolls that would be great for sandwiches. However, no fruit flavour or sweetness that you would expect from a Hot Cross bun so a bit disappointing because I was hoping to have found a great treat that helped me feel like I wasn’t missing out on a holiday favourite.

26 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Poor packaging

Ordered from Ketochefs for the first time yesterday. I’m pleased that it arrived today. The bread looked and tasted fine, the cheese and onion loaf bread was delicious. However, the red velvet cupcakes arrived in mess. The box was all soggy, with the cupcakes mashed up in it. The piping bag was split so I couldn’t use it accordingly. At £13.99 for 6 cupcakes, I was hoping for it to arrive in good condition. Very disappointed. I wanted to call customer service but it seems the number is not a UK number so I didn’t want to risk getting a massive phone bill.

15 de março de 2024
Opinião espontânea
logótipo da Ketochefs

Resposta da Ketochefs

Good morning,

I know we are from Essex but that’s still part of the UK the office number is 01268 381316.

Please give us a call and we will see what we can do to help

Regards
KetoChefs

Classificada 5 em 5 estrelas

Excellent quality foods

Excellent quality foods
Very reasonably priced with great selection. Customer service always friendly and helpful. Would definitely recommend this company for your keto needs

27 de fevereiro de 2024
Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️ AMAZING

I have been looking for low carb bakes for years, bread cake textures have been awful, cakes don't taste like cake... then I found YOU!
The brown rolls are like proper bread rolls! The lemon drizzle cake is beautiful and the choc chip muffins are to die for! the delivery is super quick too!
I shall be back for more
THANK YOU

27 de fevereiro de 2024
Classificada 5 em 5 estrelas

The best keto bread I’ve ever tried!

The best keto bread I’ve ever tried!
The sliced loafs are nicer and fresher than normal bread and the rolls are great too.
Not heavy or stodgy like a lot of keto bread.
The blueberry muffins were a must have treat too.
I’ll never go back to the other alternatives now.

25 de fevereiro de 2024
Classificada 2 em 5 estrelas

£100 wasted food due to staff IT skills

Reinstating review as working it out is “allowing me to continue to use their service.”

I ordered a £100 of good from this company and accidentally set it to a weekly subscription. I phone and emailed repeatedly and was told they couldn’t find my order. I was happy received the first order and just needed someone to help me resolve the second ordered.

I would happily have taken the second order if it could be delayed by a couple of weeks. This apparently was an option on their side, but not offered to me as they couldn’t find the order.

Reason the couldn’t find the order. My email address is different from the surname I entered for delivery!!!

Will order again because their food is good. Hope they sort out their problems as it is all staff IT interaction and attitude.

27 de janeiro de 2024
logótipo da Ketochefs

Resposta da Ketochefs

Good Afternoon,

firstly thank you for your order and review.

we checked all email box and have no trace of any emails regarding under the name Jude.

i am sorry to say clearly stated in the large red infomation bar at the top of the screen all subscriptions are subject to a 2 full cycle before they can be changed or cancelled

We are to help you but I have checked again and I can’t find any communication

UPDATE - thank you for your £50 order placed just after you reinstated this previous review I so glad we could put this behind us and move forward and the kind words.

“You still provide the best food available despite our disagreement so have put in an order”

regards
ketochefs

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