Ordered some outdoor lighting that went missing in the post, KFDIRECT resolved the problem & sent out a new set the next day, fantastic service & will continue to use them on future projects, thanks v... Ver mais
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Leia as opiniões dos outros
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... Ver mais
A empresa respondeu
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... Ver mais
A empresa respondeu
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... Ver mais
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Informações sobre a empresa
Escrito pela empresa
KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.
Informações de contacto
55 Longsmith Street, , GL1 2HT, Gloucester, Reino Unido
- +44 1452 26 0075
- sales@kfdirect.co.uk
- kfdirect.co.uk
3,9
Bom
856 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very easy to order.
Very easy to order.
Delivery was quicker than expected.
Products and Prices can't be faulted.
Would highly recommend.
20 de setembro de 2023
Opinião espontânea
Resposta da KFDirect
Dear Walter,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Fake Airpods
As so many others have reported. This company sells supposedly refurbished airpods but they are fake. I had to replace one of the airpods after a year and a half so went to Apple but I can’t sync a new AirPod with the case as they are fake. Confirmed by Apple. Avoid.
21 de agosto de 2023
Resposta da KFDirect
Hi,
We apologize for the inconvenience this may have caused.
Please note that once a product have been refurbished by 3rd party then the brand will not take responsibility for it.
If you need any furhter assistance please do let us know.
Kind Regards
Dave
Customer Care
Replaced broken item with no issue
14 de agosto de 2023
Opinião espontânea
Resposta da KFDirect
Dear Marie,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Service was really good I recommend to…
Service was really good I recommend to do shopping from here
12 de agosto de 2023
Opinião espontânea
Resposta da KFDirect
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
I have not received my order yet
12 de agosto de 2023
Opinião espontânea
Resposta da KFDirect
Dear Nancy,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
I would have to say good delivery…
I would have to say good delivery service at times are early and other times for me on time so very good.
22 de maio de 2023
Opinião espontânea
Resposta da KFDirect
Dear Jo,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Had some questions before I made the…
Had some questions before I made the purchase, customer service was excellent. Choose delivery for up to 10 working days but purchase was received in 4working days.
2 de junho de 2023
Opinião espontânea
Resposta da KFDirect
Dear KEN,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Not refurbished Apple Airpods - avoid
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a replacement. These then broke within 4 months. Having now bought some legitimate Apple Airpods, I can can confirm the Airpods KF-Direct are selling are fake knock-offs from China. Do yourself a favour, avoid this company and save up for a proper pair of earphones.
16 de maio de 2023
Resposta da KFDirect
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Daniel
Customer Care
Outstanding Service!
Really good communication, delivery came on time, product works exceptionally
26 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear Hansel,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent service
Excellent service, received my order on time. Great service.
5 de maio de 2023
Opinião espontânea
Resposta da KFDirect
Dear Sherlan,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
AirPod Pros
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delivery. Customer service were also very helpful. Highly recommend.
18 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear LH,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Viva KFDirect!
Everything, the whole process was great. Starting from the TrustPilot high rating, I felt safe all the process. The order came well on time and exactly as I had ordered. The product was exactly as what was described.
21 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear Noel,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Resposta da KFDirect
Dear Saeed,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent quality of product and fast
Excellent quality of product and fast, professional service
20 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear Juliette,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Easy website to use and very quick…
Easy website to use and very quick delivery
17 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear D Pitcock,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Everything works perfectly
17 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear Oana,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Very fast service
Very fast service, got what I ordered, so happy days
17 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear Sue,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Easy to order at a good price
Easy to order at a good price. Works well - sound excellent
7 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear Derek,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent!
Very good and reliable arrived on time. Slightly shorter than I expected but does the job
16 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear Muzammel,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Very fast delivery and cheap products
Very fast delivery and cheap products. Lightning cable worked perfectly.
20 de abril de 2023
Opinião espontânea
Resposta da KFDirect
Dear Marcus,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
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