Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Kimono.store, the best destination for Japanese fashion and culture lovers, we provide you with the best Kimonos and Japanese style clothing for men and women!
Estados Unidos da América
The dress quality is so low, it's all defected and unwearable, no labels or washing instructions.
No possibility to return even if the product defected as it had some discount in their website.
It's a scam, avoid
Possibly the worst customer service I have ever uncounted. My parcel never arrived and their customer service was almost non-existent. They ignored my emails and had no phone number to contact. When I finally reached someone through Instagram, they were unhelpful and kept passing the blame onto the carrier. It took 8 weeks of constant back and forth to finally receive a refund. The only reason they refunded me was because I wrote honest reviews, they then tried to bribe me by telling me if I took down the reviews, they'd refund me. This company is unprofessional and unreliable. Avoid at all costs.
Resposta da Kimono
Hi there, Saori here from Kimono Store®, nice to meet you! :)
After checking, I confirm that we have no order under the name "Michelle Chaproniere", we also don't have an instagram account, so it's impossible that you may have contacted through this channel.
If you bought something at https://kimonostore.it, please place your review on their review page, not ours. Kindly remove it.
Sincerely,
Saori
After a long wait, my kimono arrived. Yey! I was initially very worried as I hadn't had a reply from the emails I had sent trying to chase my order and there was no contact telephone number. I had no idea it was coming from overseas!! So I assumed the worst. However, it has arrived and I am pleased with my purchase. They are very large but it is one size fits all and that is the nature of a kimono. The fabric and colours are lovely. Gave it 3* instead of 4* because if I had been able to contact somebody I would have known that my order was on its way!!! Instead I had that horrible anxiety that I'd just been duped!!!
Poor quality, faulty, did not reply to emails which included picture. DO NOT BUY. No refund. Terms state you need to return within 30 days which will cost you almost as much as item as YOU have to pay postage even when faulty!
Resposta da Kimono
Hi there, Saori here from Kimono Store®, nice to meet you! :)
I've checked our support logs and I couldn't find any message from anyone regarding a faulty product. Kind you kindly open a support request on our website with your order number so that I can assist further?
Wishing you a lovely day and please stay safe! :)
Saori
I tried contacting the email for a return and can't seem to get a hold of them
Resposta da Kimono
Hi Reese, Saori here from Kimono Store®, nice to meet you! :)
I've checked the support logs and I can confirm that I replied to you with the appropriate information on August 30th following your request on August 29th. Did you not receive my reply?
Kindly send us a new support request from our website so that I can reply to you directly as soon as possible!
Wishing you a lovely day and please stay safe! :)
Saori
My hapi coat was delivered quickly and in good condition.
Resposta da Kimono
Thank you so much for your review Kazue, we are very happy to hear to you're pleased with our products! Have a wonderful day! 🥰🙏
Omg I love it and it came quick and the right price
Resposta da Kimono
Thank you so much for your review Seveyn, we are very happy to hear to you're pleased with our products! 🥰🙏
Kimonos of low quality
The price is high and you can buy Kimonos of this quality in every other store at 1/4 of the price offered. But anyway the prints are unique and cool even if the quality of kimonos it's not that good as I hoped seeing that their cost is 4x the ones I buyed in other shops.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.
