kinex Opiniões 

Karl and Lee were so helpful and friendly, explained everything and were patient and polite at all times

Absolutely the worst customer service, if you even get any. Trying to do Change of Ownership form which we never received Docu-sign login Codes for. Only getting reminders which has now locked us out of the form.

- Never get responded to via emails.
- Calls get picked up then hung up constantly after hearing the background call centre noise and a "sigh".
- When it says 1 minute waiting time, turns out to be 20+ minutes. (Only to get hung up on again and again.)

This will be getting escalated to the Energy Ombudsman as we are getting hassled with invoices which we cannot pay until corrected. Kinex are refusing to answer us.

Honestly disgusted with this company, we took over a building with this company being the supplier. We have constantly been billed out of contract! It's been nothing but problem after problem. We have a 20 AMP meter and they are trying to charge us over £13,000!!! For a 20 AMP meter! The customer service is shocking, we have dealt with Sophie for some of it and have been promised call backs and god know what else to no effect. Absolutely disgusted and it's companies like Kinex that put small businesses out of business.
We have reported Kinex to the Emergy Ombudsman.

Really easy process to switch to this supplier. Good rates. Excellent customer service and friendly staff

Operator Rudi, was polite no pressure selling and did what he said he would do

Received a call from Mike re services supplied to our company and was there anything they could do to assist us further. He was bright, cheery and very pleasant to chat to having read previous notes of my earlier contact with Kinex which saved me some explaining where we were with our account. He offered his direct contact details for my use in the future which I'll not hesitate to use. A very good customer experience, thanks Mike.

Shaun Holden was very helpful indeed, a great experience, thank you very much

Alfie was very clear spoken and respectful with lots of info packed in and was eager to help with any questions and didn’t pressure me when I told him I was retiring soon a selling up . Lovely young man

Appalling customer service after a catalogue of errors then being lied to by a sales member and then being completely ignored after sending a complaint through the there procedure so just awaiting the no response time to lapse then contacting the ombudsman

I resigned a contract a year ago bringing me to 7 years currently at that time I had to have new hardware to enable voip however since then our internet consistently drops out on a daily basis which is highly detrimental as a business. This happens during card transactions and telephone calls. I have spent many hours on the phone to tech support over various phone calls and after a year and having been issued new hardware my problem is still not resolved. They now potentially want to charge me £125+ vat if an engineer deems the problem to be my companies fault. I am not prepared to give this company an more money. I couldn’t even raise a complaint unless I was prepared to do this. As it stands I will ride out my contract and that will be it. I would advise anyone reading this as I will be advising my business community NEVER to use this company.

I would not recommend this company, there customer service is abysmal, they do not reply to emails, they do not solve any of your problems! They then tell you you have agreed to upgrade! When you haven’t avoid at all costs! Hopefully a manager will call me back tomorrow, but I won’t hold my breath.

Excellent professional, very attentive and helps you understand what you are selling
If everyone was like this Mr. services would be better
Thank you very much Mr. Lee

For many years of dealing with Kinex, we've had good service and always polite and friendly help, if needed, from a real person on the telephone. This is such a pleasant change from listening to robots reciting irrelevant recorded messages.
The products are reliable and competitively priced. Michael phoned to offer other services but unfortunately we are still under contract but have noted dates for future. When I told him I am soon selling the business to a new owner he wished me a happy retirement. A pleasure to deal with.

Time will tell if i decide to up the ratings.

Shaun explained every part of the process going forward. Costs and benefits explained in detail. The change over of provider made smooth.

James Clarke was very informative and helpful.

Michael called to give us an opportunity to expand our service provision with Kinex. Unfortunately, we are already in contract with providers for the services on offer, however Michael took the time to note down the details to update our account to ensure we were not inconvenienced with future calls whilst still in contract. Michael was friendly, polite and very understanding with our limited time.

Very informative and not the usual pushy sales person that I’d normally hang up on .