kinex Opiniões 

I raised a formal complaint with Kinex on 3 October regarding billing to their complaints email, and received no response. I then forwarded it to their standard email address on 16 October which stated a 2-3 working day turnaround and also received no response. I tried phoning but also was unable to get through.

I would suggest you use a company which is more responsive. I'm now in the process of raising a complaint with the Ombudsman.

---

Edited to add: they still haven't managed to find my details. Yet they've somehow managed to send details to debt collectors? Why not check your email inbox for an email from my address?

Well we signed up with this company on 22/5/23 still waiting to be paid for cancelling our previous contracts now saying got to wait for June 2024 before getting our money back
Do not use this company nothing but false information and unable to produce some of the truth it took over 50 days to supply anything except SIM cards be warned do not trust any of them I got broadband from them still not working do went elsewhere for half the price

It seems these people can,t reply to my company because we have not given them a ref No
Well surprise surprise we dont have one another mess they made.
My company name is NDC Cleaning Ltd I cannot produce a ref No if they never gave me one
This company have not got a clue what they are talking about they take your money and you do not get any satifaction as my information about them is the truth.
Be warned again do not trust this company !!!!

Alfie was a pleasure to speak to and very helpful. Needs to work on his Gaelic pronunciation though!😂

If I could no stars I would, absolutely terrible company to deal with, customer service is non existent, went 5 weeks without any internet & after numerous calls to sort out eventually service was sorted and a credit raised that they have now taken from me saying it is an outstanding balance!. All the staff are completely inefficient & technical department do not know what they are talking about. I was basically conned into have a new router which I didn't need & in doing so I was then stuck in another 2 year contract, basically they lied

Very nice , answered all my questions, very professional.

have had them at work for years and pretty good but on changing from BT to Kinex at home i was promised same service at a cheaper rate but i got NO SERVICE on land line and poor internet for over 3 weeks and a bill for a engineer call out which they asked for and which did no good .I have spent 9 plus hours trying to get a result from them and all i get is LIES and NO help .. AVOID them for your own sanity complete waste of time and effort

Chloe was great to deal with and very efficient.

While I didn't end up adding any further products to our account (currently electricity only) I had a sales call with Mike that was both warm and not pushy.

AVOID at ALL COSTS - Horrendous communication - You can't get through on the phone - they never do what they say they will do
We have reported them formally and will try and take them to Court

Having been with Kinex for a few years now .. I did not want to believe the bad reviews but I have to now agree. Terrible terrible service.. 5 mails, several attempted phone calls. I actually chatted to a lady 4 weeks ago,when they said they would respond within the day but to no avail!.. I have now cancelled our direct debit to get someone to call me. Electricity rate killing our business and trying to cancel phone contract

Alfi had great personable mannerisms without coming across to corporate.

Appallingly poor communications. I explained my situation so many times - I am landlord of a vacant property and the kinex contract was agreed by the old tenant. There is no need for any power but the bills kept coming. I tried to switch supplier but kinex obstructed the process. My partner intervened because of the effect on my mental health but there was no change. Phonecalls were cut off or failed to connect. emails went unanswered. Kinex sent bills and letters to the empty property despite having my correct contact details. I finally paid them what they claimed I owed purely to stop the stress of trying to deal with them. They phoned again today! Another sales drone who hadn't read the file. I feel scammed out of hundreds of pounds.

Edit 24/10/2023 - still no reply from Kinex despite the copy-and-paste response below.

Edit 2: 7/11/2023 - one day after sending a revised bill, which I paid wtihin a week, they sent collectors round to the empty property and they are now trying to bill me for that "service". Who (or what) wrote the 5-star reviews for kinex? And can I have some of what they're taking please?

Edit: 6/12/2023 - only after involving the Energy Ombudsman did kinex withdraw their charges, and they took their time doing it. No apology, no acknowledgement of my other complaints, no hurry. Dear god what a dreadful company.

Awful service. My business internet services are down for over a week now. After multiple calls we still don't have internet. It has started to affect my business seriously. The staff is unhelpful, poor customer service. No one understands the urgency and criticality and I have no idea when the services will resume. I am going to complain to ofgem and urge everyone to avoid this company.

Louis Douglas was very helpful dealing with a switch to Kinex for our water supply bundling it in with other utilities.

Awful company to deal with - can't be trusted - would strongly recommend that anyone avoids them! Worst customer service i've ever received from an energy provider. They over complicate the bills to try and confuse you in to paying, they repeatedly over charge you at every opportunity.
A completely corrupt company who i've had to report to OFGEM.
They won't resolve my query because they want to keep incurring wildly high standing charges whilst preventing me from leaving.

It is so bad, I want to give you a zero, that’s not possible. So I give you 1.

The service was excellent and the gentleman on the phone was very patient.

My business closed almost a year ago, the building remains empty but kinnex won't stop billing me and blocked the business closure on companies house.
They got in touch as soon as the direct debit was cancelled and were told it was closing down I've even emailed them to say this on the email address advertised and they still keep billing and adding charges for an empty property. If it wasn't bad enough being forced to close down everyone wants more and more money and kinnex haven't been any different