Love King Living furniture that we purchased for our living room and theatre. From sales in showroom (Caseyn) to post delivery issue resolution (John Paul), King Living stood behind their products.... Ver mais
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I purchased a couch in September and it came in January. I knew it would be a while because the website and the email are very clear on that. The couch ended up not being what I was looking for. Parti... Ver mais
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John Paul did a good job in reaching out to ensure our experience went smoothly& he’s answered all our questions promptly & courteously. Not a service experience found too often in today’s world.
A empresa respondeu
Customer service was second to none! My issue was resolved in a reasonable manner and I cannot express enough how strong the communication on the park of King Living was. Really impressed and will buy... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Since 1977, King Living has set the benchmark for Australian furniture. Driven by an unwavering commitment to timeless design, King Living pieces embrace the authentic Australian lifestyle. Collaborations with leading Australian designers continue to break new ground, pushing the boundaries of what furniture can achieve.
Informações de contacto
Estados Unidos da América
- kingliving.com
4,5
Excelente
138 opiniões
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Love King Living furniture and service
Love King Living furniture that we purchased for our living room and theatre. From sales in showroom (Caseyn) to post delivery issue resolution (John Paul), King Living stood behind their products. John Paul followed up consistently until we were 100% satisfied. Highly recommend King Living for both their beautiful furniture and service!
24 de março de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
John Paul is the G.O.A.T.
I purchased a couch in September and it came in January. I knew it would be a while because the website and the email are very clear on that. The couch ended up not being what I was looking for. Partially my fault because I didnt see it in person first but I live quiet far from a showroom. My reason for 4 stars is John Paul. Through the entire process from clicking "purchase" to eventually exchanging my couch he was there. Extremely communicative and very kind I got emails from him about delays before I got calls from the distribution office. When I emailed him about how I was not happy with couch he offered different solutions to improve the issues. And when those didnt work he helped me through the exchange process. His replies were timely,friendly, and professional. Best costumer service person ever!
22 de janeiro de 2026
Opinião espontânea
Resposta da King Living North America
Dear Jessica,
Thank you for sharing such detailed feedback.
We are really glad to hear that despite the challenges with the product your experience was supported so positively throughout the process.
It is especially great to hear how helpful and attentive John Paul was from start to finish.
We will be sure to pass on your kind words he will be thrilled to know his communication, care, and support made such a difference for you.
We appreciate your honesty and your 4-star rating, and we are always here if you need anything in the future.
Regards, Deb, King Living.
Outstanding Customer Service
I wanted to take a moment to acknowledge the outstanding customer service I recently experienced at King Living. Throughout the entire process, John Paul consistently kept me informed with timely updates and was involved at every stage, ensuring everything went smoothly. Their attentiveness and willingness to help truly set them apart—John Paul always made sure my expectations were not only met but exceeded. Such dedication and genuine care are rare in today's world, and I truly appreciate the exceptional support I received.
9 de abril de 2026
Opinião espontânea
Resposta da King Living North America
Hi Nick,
Thank you for the 5 star rating. It is wonderful to hear John Paul kept you informed every step of the way and remained so involved throughout the entire process. That level of attentiveness and genuine care really does make a difference, and I am glad your expectations were not only met but exceeded.
Regards, Oliver.
Customer service was second to none
Customer service was second to none! My issue was resolved in a reasonable manner and I cannot express enough how strong the communication on the park of King Living was. Really impressed and will buy more from this company for sure.
8 de abril de 2026
Opinião espontânea
Resposta da King Living North America
Dear Sue,
Thank you for your wonderful feedback!
We are so pleased to hear your issue was resolved smoothly and that our communication met your expectations.
We really appreciate your support and look forward to serving you again in the future!
Kind regards, Deb, King Living
John Paul did a good job in reaching…
John Paul did a good job in reaching out to ensure our experience went smoothly& he’s answered all our questions promptly & courteously.
Not a service experience found too often in today’s world.
31 de março de 2026
Opinião espontânea
Resposta da King Living North America
Hi Ryan,
Thank you for the 5 star rating.
It is great to hear John Paul took the time to reach out and ensure everything went smoothly for you. Providing prompt and courteous support really makes a difference, and I am glad this stood out in your experience.
Regards,
Oliver
Great service from purchase to…
Great service from purchase to delivery, which was ahead of planned date by a week.
30 de março de 2026
Opinião espontânea
Resposta da King Living North America
Hi JImmy,
Thank you for the 5 star rating. I am so pleased to hear you had a great experience from purchase to delivery, and that your order arrived a week ahead of the planned date. It is wonderful to know the service and delivery timeline made such a positive impression.
Regards, Oliver.
Sim is a great sales person. Kings Living is next level
Sim is a great sales person. We have never felt pressured or rushed to make a purchase. We wind up spending hours in the store due to the great vibes from her and her coworkers. There are so many options that can be applied to the furniture. Could we find similar styles cheaper, probably. You get what you pay for. The quality and craftsmanship is next level.
28 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Hi Marcelline,
Thank you for the 5 star rating. I’m so glad to hear Sim created such a relaxed and welcoming experience for you in store. Taking the time to explore all the options without feeling pressured really makes a difference.
Regards,
Oliver.
Caseyn was amazing
Caseyn was amazing, very knowledgeable, and sure patient
29 de janeiro de 2026
Opinião espontânea
Resposta da King Living North America
Hi Scott,
Thank you for the 5 star rating. I’m so glad to hear Caseyn made such a great impression. Being knowledgeable and patient really makes all the difference, and it’s wonderful to know you felt well looked after.
Regards,
Oliver.
Excellent customer service…
Excellent customer service representative Raven
20 de março de 2026
Opinião espontânea
Resposta da King Living North America
Dear Goran,
Thank you for your feedback!
We are thrilled to hear Raven provided excellent service.
Regards, Deb, King Living.
The team at the showroom is fantastic
The designers are wonderful and the final product is great as well.
26 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
HI Michele,
Thank you for the 5 star rating.
It’s wonderful to hear that you had such a positive experience with our designers and that you’re pleased with the final product. I’m glad everything came together so well for you.
Regards,
Oliver
Amazing customer service
Yohan and Raven went above and beyond to help us resolve an issue we had with the sofa. He was professional, prompt and accommodating. In the showroom, Caseyn patiently walked us through our many questions and followed up on our orders. One of the best customer service experiences I’ve ever had. Highly recommend. Thank you for everything!
27 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Dear Grace,
Thank you for your wonderful feedback.
We are so pleased to hear that Yohan was able to assist in resolving the issue with your sofa and that his professionalism, promptness and willingness to help made such a positive impression.
Your recommendation means a lot to us thank you again for sharing your experience.
Regards, Deb, King Living.
Outstanding Service from Showroom to Delivery !!
My experience with King Living—from the moment I stumbled into their store in Toronto to the final delivery—was exceptional. Amanda, the sales associate, was incredibly knowledgeable, and the other sales team, especially Yohan and Clarissa the Managers; ensured every detail of our order was seamless. They offered great communication and organization at every step. On delivery day, despite frigid weather, Yohan even helped unload and unpack. The whole team from sales to delivery was very accommodating, efficient, and went above and beyond. A truly well-coordinated, thoughtful experience inside and out!
23 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Dear Flora,
Thank you for sharing such wonderful feedback about your experience.
We are delighted to hear that your journey with King Living—from your first visit in store through to delivery was such a positive one.
It is fantastic to know that Amanda’s product knowledge along with the support from Yohan and Clarissa, helped make the ordering process smooth and well-organised.
We are especially pleased to hear the team went the extra mile on delivery day as well.
Thank you again for your recommendation and support.
Regards, Deb, King Living.
Kath - Customer Service
Kath has been outstanding in managing our order from the very beginning through to the pickup this week. She has been a true pleasure to work with, and we sincerely appreciate the time, care, and exceptional effort she has invested throughout the process. The level of customer service she provides is remarkable and not something we encounter often. Her professionalism and dedication truly made a difference in our experience.
2 de março de 2026
Opinião espontânea
Resposta da King Living North America
Dear Marlene,
Thank you for your wonderful feedback.
We are delighted to hear that Kath provided such outstanding support throughout for your order from the beginning right through to pickup.
It is fantastic to know her professionalism, care and dedication made such a positive difference to your experience.
We will be sure to pass along your kind words to Kath who will truly appreciate the recognition.
Thank you again for taking the time to share your experience with us.
Regards, Deb, King Living.
the team was wonderful to work with
the team was wonderful to work with, friendly, polite and professional. they did an amazing job.
13 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Dear Mary,
Thank you for your 5 star review for our team.
Regards, Deb, King Living.
Rolan was extremely helpful with the…
Rolan was extremely helpful with the issue I had. She followed up often and gave me frequent updates in regards to my shipment. Her attention to detail in this process, really made it an easiest situation.
3 de março de 2026
Opinião espontânea
Resposta da King Living North America
Dear Hollis
Thank you for sharing your feedback.
We are delighted to hear that Rolan was so helpful throughout the process.
Her regular follow-ups, clear updates, and attention to detail are exactly the level of care we aim to provide.
It is wonderful to know she made the situation easy and seamless for you.
We truly appreciate you taking the time to recognise her efforts.
Regards, Deb, King Living.
Our Perfect King Experience
Within 48 hrs after I made my purchase at the King showroom, Rolan contacted me via email to give me information regarding the build time and when I could expect delivery of my pieces. It turned out that we had a vacation scheduled during the expected delivery window so Rolan kindly worked with us to ensure there wouldn't be any issues and the day after we returned home we got our beautiful new King sofa chair delivered - we're very happy and satisfied, thanks Rolan!
24 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Hi John,
Thank you for the 5 star rating.
It is wonderful to hear that Rolan reached out within 48 hours of your showroom purchase to provide clear information about the build time and expected delivery window. Planning around a scheduled vacation can be stressful, so I am so pleased he was able to coordinate everything with you to ensure there were no issues.
Regards,
Oliver.
Arrogant Business with small print T&C.
Order no: SOM25110377
Arrogant Business with small print T&C.
Upon goods arrival, they refused to give me delivery schedule till I make payment. Which I did not like, as I told them I will make payment in advance of delivery, I just need to know when you will deliver.
Delivery team was equally non-counteous, they refused to help me move my old sofa. I was alone at home and you can imagine my difficulty and embarrassment on their attitude and refusal.
10 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Hi Amir,
Thank you for the 5 star rating.
I am very sorry to read about your experience.
Could you please provide your order number so I can investigate this further and contact you directly to discuss what happened?
Regards,
Oliver.
00980485
Professional staff
Great communication, delivered on time in perfect condition, professional staff
10 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Hi Tracey,
Thank you for the 5 star rating.
I am so pleased to hear you experienced great communication, on time delivery and that your furniture arrived in perfect condition. It is also wonderful to know our team were professional throughout.
Regards,
Oliver.
Great service
Had an issue with an armrest upon delivery, but John Paul handled everything promptly and a technician was sent to fix the issue.
13 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Hi Shane,
Thank you for the 5 star rating.
I am sorry to hear there was an issue with the armrest on delivery, however I am very pleased John Paul handled everything promptly and arranged for a technician to resolve it. Acting quickly to put things right is so important.
Regards,
Oliver.
Never did give us our $7000 back
Months after continuing to not process the refund promised, we finally had to ask our credit card company to dispute the charge. We won the dispute but only after a lot of time and effort. You better hope nothing goes wrong if you buy from them!
5 de fevereiro de 2026
Opinião espontânea
Resposta da King Living North America
Hi Janet,
Thank you for taking the time to share your experience. I am very sorry to read about the ongoing frustration you faced in trying to receive a promised refund, and the amount of time and effort it took to resolve this through your credit card provider. I understand how disappointing and exhausting this situation would have been, and I regret that it reached this point. This is not the experience we aim to provide, and I appreciate you bringing this to my attention.
Please reply with your order number so I can investigate this further and contact you directly.
Regards,
Oliver
00974427
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