Kingspan  Opiniões 

I have bought a polycarbonate sheet on 30th of December. It arrived a bit late as the delivery company didn't found me at home but, after the sheet went back to Kingspan they called me and Steve went above and beyond to get my product delivered on the agreed time( a week later than what Kingspan offered to do as I couldn't receive any deliveries due to a change in my schedule). I also got a call from them to ensure that the delivery got on time to me and that the product had no damages. 5 stars well deserved, I wish I could had rated their customer service higher.
The over-all experience was so good that when I saw the reviews below made me check twice if I'm giving the review to the right company.

Thank you Steve and Kingspan

I have never experienced a worse customer service. I phoned Kingspan on 9th Nov 22 regarding a faulty watchman. They requested I email details which I did. One month later no reply. They said they have staff resignations so could I resend details. Mid Jan 23 still no reply and no explanation.

Been waiting since October for a refund for a failed repair visit... on and on we go with me sending email or ringing and being told "its been passed to accounts" or "we'll get back to you" really poor given how much I paid upfront for the repair when they had the wrong part and I have had to go elsewhere to get repair done.

Only redeeming factor being they at least reply to emails (Latasha (an advisor) does) and can get through on phone.

Overall exceptionally poor and wish I had stayed away from kingspan, shame really as there should be some comfort in going to manufacturer for a repair.

Building a new house for my self. I wanted a rain water harvesting system to be more economical friendly.I wanted a storage tank and components that I thought would last! I was wrong. I fitted a Kingspan Gamma gravity system 4600 liters.The tank was commissioned by Kingspan them self and signed off correctly. The depth sensor last 9 months from the tank installed and commissioning date before it broke down. Phoned Kingspan to be told the warranty is from the time of purchase and I would have to pay for the part myself, which is over £300.The woman on the phone said she would email me the parts I needed, she didn’t! The rain water system has had only 9 months of use and it’s broken down. Not looking good for Kingspan rain water harvesting system if they breaking down with in 9 months of usage. I won’t be recommending these tanks too my customers.

We bought a klargester sewage treatment plant through kingspan - our builders told us the sales rep was great, but once they tried to book commissioning it took months. There was then an issue, that the engineer had been sent without a key part (despite the need for that part being explicitly raised), and couldn’t commission it. He told the office what was needed and said they’d arrange a new date once ordered - since then the builders can’t get through, despite chasing daily for a couple of weeks. Who knows when we’ll be able to use our plumbing!! Absolutely awful - avoid!

I had an annual service engineer Kevin come around to my new build property to perform an annual service check on my Kingspan unvented water cylinder and he done an excellent job

Came to our residence at 9AM which was the ETA (9-12) and fully reported everything for us to receive an annual service report at the end emailed to us by the accounts team. He had great respect for our property and was kind plus enthusiastic

The scheduling team and accounts team also organised everything very quickly and efficiently which was really good!

I hope their great servicing continues to improve

Shocking customer service
Had to contact them when clear water was pumping out onto our lawn, paid a lot of money for them to arrange an emergency tank emptying by 9am, it arrived by 11.30 & the engineer had to stop emptying part way through as we were over our limit and had to pay more to get the tank emptied before the engineer could check the problem out.
Despite being on a gold service plan ie within 3 days the engineer turned up on day 4 and found a rusted bracket in the external pumping station which they are refusing to replace under the plan & had to replace the pump as it had packed up under warranty.
I requested a refund or partial refund for the emptying charges due to it being down to their equipment failure but the declined and said that is outside the policy.
Needless to say unless there is a change of heart on there part we will recommend the product but not any service plans

Since removing their U Value calculator, I have contacted Kingspan Insulation on at least 2 occasions to request u value calculations, as per their website invite, but to date have received absolutely no response, other than an automated message to say they had received by information. It is now over a month since they withdrew the on line u value calculator, with a message to say they are replacing it very shortly, which never seems to happen. DUE TO THEIR COMPLETE LACK OF SERVICE THEY ARE ABOUT TO FOREGO AN ENOROUS AMOUNT OF BUSINESS UNLESS THEY GET THE FINGER OUT!

Our complaint is... we have a Kingspan unvented hot water cylinder with external thermal expansion. We had it installed two and a half years ago. It worked ok until about a year ago when the thermostat/element failed, since then six have gone, so each one since the first failure has lasted about 2 months on average.

I arranged for a Kingspan Engineer to come out and repair my rainwater harvesting system. He was fine and concluded the pump was at fault. He then referred me to the Kingspan office who tried to sell me a new pump for £1100. The online retail price for the pump is £550. There is a difference between making a reasonable profit and being a con artist and Kingspan are the wrong side of that line. Avoid this firm at all costs.

The customer service is beyond awful. Just phoned their technical line to find the best adhesive for K118 and they don't have the technical data sheets - so they can't advise me about their own products. They did a 'pop quiz' around the office to get an answer. What a shambles.

Took a years contract as cover on a Treatment Plant albeit the paperwork was wrong and had to get amended. They advised a new d/d after 12 months but sent no invitation to renew. I emailed and advised not prepared to renew without a contract to renew. They never replied. Phoned and cancelled but then received two more contacts where I again had to advise service no longer required given their poor customer service. Today received a threatening e mail advising that full payment for the year required. They also phoned and advised that as my d/d was not cancelled until 4/2/22 I had an obligation to pay full premium. Legal action advised would follow. Thankfully I had emailed them on 31/1/22 to say putting d/d on hold. I would never use this company again.

Moved into a brand new home, initially the water tank was wired incorrectly meaning when you switched on hot water the heating would come on and vice versa. Got this sorted and engineer came out later and a valve was sticking but he had done a fix and I never thought anything of it. Until recently when no hot water and engineer told me the valve has failed and probably faulty from beginning. This is a water tank that was installed in August 2020 and now useless. Apparently if you don't fork out for costly annual service then warranty no longer valid. Surely, a valve should have a longer life than 20 odd months.

I bought a new house and unfortunately the house builder had the Kingspan solar system installed. I have been paying for extortionate prices for the annual services and nobody could tell me if the solar actually saved me money. When asked, Kingspan told me to compare the energy bills to before the installation BUT it is a brand new home so I have nothing to compare with!!! Then three years or so ago, we had very hot weather, coinciding with my holiday which I used my time to tend to my garden, and afterwards took a shower and guess what, the hot water ran out half way (my shower probably averaging 5 minutes). I mentioned this to the service guy and he could not give an explanation, and also said the house builder installed it incorrectly perhaps and advised me to go with the top service Kingspan offers in case something happens (talk about throwing good money after bad). This happened again (ie running out of hot water, and by the way, I live alone so nobody else would be using the hot water) and when mentioned at the next visit, the service guy did try to check by going across the road and look at the solar panels from afar. I have no clue what that was for and for the price, should it not include cleaning of the panel. Anyway, the reason why I am writing today is the Easter week just gone was hot and once again, I took a shower after coming back from the outdoors, and you guessed it, the hot water ran out after a few minutes. So I do not know at what point the solar works, surely there should be enough hot water for one and if it is not capable to provide a small amount of hot water on the hottest day, then it is NOT FIT FOR PURPOSE. What a total con. And if somebody is in the know, please please do tell me if I can just switch the stupid system off and not waste a few hundred pounds for the service every year. I truly wish the system was not installed at all.

My initial review said “Avoid their Klargester service plan. We installed a sewage treatment plant and had an annual plan for 9 years and when we came to move mid way through a contract year they insisted on the full year being paid. They won’t provide the annual service to the new owner and we can’t assign the contract to them. Sharp practice…..”

Following its posting Kingspan have been in touch and done everything within their power to puts things right, including undertaking to review their T&Cs. Senior managers have been phoned and followed through when they’ve promised further contact and action. They have promised to review internal procedures to make sure staff respond more appropriately to customer issues.

Everybody makes mistakes, and I suppose it is a measure of customer service how they respond when they do. After a faltering start, Kingspan have done well.

We need to install a new large sewage treatment plant at our new house - that’s £8,000 of new kit - and based on their belated response I will consider installing a Klargester again.

Thanks are due to Trust Pilot for providing a platform on which we can share our experiences and prompt companies to react.

I recently had the misfortune of booking a service visit from Kingspan. I was quoted a price of around £235 for a service, or I could pay an additional £40 for a “call-out” which meant the engineer would not leave my property until he had fixed the problem. I thought that made sense so I paid the higher price. When the engineer arrived, he took one look at my hot water tank, condemned it and said he would not work on it. He then left my property saying Customer services would call to issue a credit. Customer services did call and confirmed I would receive credit but here I am four weeks later, with no credit because a manager had overruled the credit advising that I had booked a call out, and they had come out, so no credit was due. What a scam, sell the customer a higher priced visit, then visit site, don’t do anything, and pocket the charge. Avoid this company at all costs.

67% of Kingspan reviews are poor or bad I have dealt with them & now I know why

I have just been on the phone to the Kingspan technical/customer service team about an overflow problem. Kerry, the agent I spoke to, was extremely helpful and a delight to deal with. She then put me through to Patrick in the technical team who was again really helpful.

We can not fault Kingspan, the whole experience from reporting the issue to having an engineer inspect and then replace the cylinder has been totally painless and quick. The communication between all has been exceptional. If only all companies were this efficient, life would be so much less stressful!

I recently moved to a property with a kingspan bio disc. I had a problem with it after 4 months and called kingspan for assistance. I wasn’t happy at first because I was given the wrong information regarding the tank. This is why I have given 4 stars not 5.

However since raising the issue kingspan have been very helpful and I have signed up to the gold service plan which sounds great for peace of mind going forward. Hannah helped me set this up over the phone and she was great and answered my many questions about the tank as this is all new to me.

I’ve also had a kingspan engineer out for a service. I’m not sure of his name but he was also very helpful and happy to explain how the system works and what I need to do with it. Also very professional.