Kingspan  Opiniões 

Living in an eco house I had a Kingspan biodigester installed. I cannot commend Kingspan enough for the quality of service received. After problems on Christmas Day I sent an email, not expecting a reply until the New Year, and received a response from Jamie Fisher, Service Engineering Manager that day (yes, on Christmas Day). Well, that in itself was a miracle but it only got better and better. Jamie organised a repair, Sam came and was delightful but because he didn’t have the full complement of parts I’ll have another visit. No problem, Kingspan is always welcome here thanks to the extraordinarily high level of service I received.

Recently moved in to a new (to us) house with a Kingspan HW Cylinder, which we have never seen the likes of before.
There has been a whirring sound (like tinitus!) coming from the loft for 98% of the time. This has caused a number of disturbed/sleepless nights.
Took a while but with difficulty located the noise to be coming from cylinder area.
We called the company and promptly received a call from Patrick who was extremely patient and helpful. It took about half an hour for him to ask questions of us mortals and describing so many parts or bits for us to describe to him and he finally diagnosed the problem. The pump setting was unnecessarily high and had been originally installed in a silly position which made it difficult to turn down. The moment we turned it down the noise stopped.
Patrick was so helpful and we were so grateful. We will sleep well tonight!
We cannot praise him and the company enough, especially as we had problems with our hob from another manufacturer, GORENJI who were not only unhelpful but wanted £299 to come and look at it!
This cost nothing but time. Thank you Kingspan and Patrick.

I needed a new battery for my Watchman oil tank sensor. I asked different companies if they had any, all came back negative most telling me only that I needed to buy a new unit.

James Clarke from Kingspan was the only one to ask for a photo to ascertain battery type.

He then said they were not made anymore but I could try to open the tube and change the batteries. If that did not work, it would be a new unit.

He helped me to locate the tube and hey presto, new batteries did the trick.

A big thanks

I initially received poor after sales support as I tried for over 4 months to resolve a problem with my Mother's watchman monitor. I repeatedly emailed them with images, called and filled in their online form. I've since had a reply from their supervisor who was very helpful and has resolved the matter.

9.10.20. Sunuser hot water system nitemares.When we moved to this location we found a Solar and other water heating system in place. After about 5 yrs we noticed a huge hole had appeared in the floor under the hot water tank which holds about 40 galls. Previous to finding this I tried to fit a new electr heating element but the tank had been installed in such a way that i had to cut a hole in the wall to get the element out. i did not fancy moving the tank because it had eight pipes going into it. Going back to the hole in floor I found that some of the pipes had been leaking for yrs but the fault was not visible because of the jacket. I found that the leaks had happened because the supplier installed Sunuser Leeds had omitted all the sealing washers on all the pipes. Also noticed bad soldering and bad pipe layout. We also found that removing the second element was almost impossible due to it having been glued into the tank and the washer was missing too. We had to heat the element and top of tank to red heat to get the element out using 3ft scaffold pole. being annoyed I contacted S-User @Leeds but they were attempting to avoid any responsibilty. I asked to speak to an Engineer but was told this- "the govt Forbid Us To Let you Contact Any engineers". They also said that the previous occupiers (two teachers) must have undone all eight pipes and shifted the cylinder 4 inches. (within an overall space of 3ft width.The tank is 24 inches wide. SUser said they must have unsoldered all the 22mm pipes,(eight) shortened one side and extended the other all for no gain. The spokesperson kept up the lies for days. We have found other anomalies throughout the Leeds and yorks area. We decided to fit a smaller new tank and re align the pipes and cut down those pipes to number six. We started looking at suppliers and then found horrific reviews of tank suppliers and mnfctrs So this has opened our eyes and posssaved a dusaster. The downside is we have had no hot water for at least 8 yrs. We now are thinking that its impossible to proceed. We are planning to get a Burco Boiler which heats 30 Liters. Maybe we can clean out the old cyl,carefully check it and re instal it in case we sell this awful place because the teachers also did lots of cover ups in order to sell the place. The lesson we learned is, the best system is the old gas mutipoint which just feeds bath,sinks and so on. Its foolproff, Simple. safe. Too late for us to start all over again? by the way we could find no reliable reasonable build maintenace worker . Some firms are putting bribe amounts at foot of estimates. Dont ever live in Hants or Yorks. The more gentrified the property themore the problems. Stress can ruin your health. S-User are receiving awards. What for? (not spell checked)

No customer care follow up. I have an emergency issue with a Kingspan waste water system, (frame broke, pipe split) so basically on emergency day to day band aid care to keep it going. No response on numerous emails for over a month. Horrible service, non existence.

Boiler service arranged. Left low pressure in taps downstairs. Initially difficulty getting back in touch, but now follow up visit made to fix issues with no further charge.

The Klargester Biodisc is brilliant, really quiet and efficient and I have it discharging into a stream so no soak away to worry about. The commissioning guy was great and very helpful with operation and maintenance questions that I had and confirmed that the installer had done a good job. Don't forget to register your installation with Kingspan though as this isn't automatically done by the installer.

I cant thank the boys at the office enough for their help and guidance and quick delivery of items. Thank you! Sam, James and James! great service.

Very helpful, very quick in responding to questions and very quick and reliable with dispatch of the goods, also the prices were the most competitive that I could find anywhere.

Product four years old and has a hairline crack in cap thread have been quoted $154 for service , $33 for O-rings that didn't fix problem , $1414 for work that no-one can explain why may as well buy a new tank, $33 for a new cap (which I don't need). This company is very efficient at sending our quotes on what you need but terrible in regards to explaining why you need it . Poor product worse service and unhelpful staff with no follow-up, my advise look to anyone else for your water tank needs

The nature of reviews is generally a negative one simply because being annoyed, rather than pleasantly pleased, is a great deal more motivating when it comes to writing about your experience. I have nothing but praise for the excellent service I have received (from Sam) over the last couple of weeks, particularly given it’s such a difficult time for everybody.

We moved into a Newbuild in Dartford (Barratt Homes Phoenix Quarter) and have had our Unvented Tribune Kingspan Tank serviced with Kingspan, every year for the last 2 years since moving in. The tank has a giant sticker that states 10 years warranty. I have paid their extortionate £250 fee for each service. Recently we have had water leaking from the tundish after the 2nd service and upon contacting them I have had nothing but road blocks put infront me. Kim in their service team claimed I had ran out of Warranty because the problem occurred 30 days after service. She then started to provide real life examples of why my warranty expired. She then put me through to their Warranty team who confirmed my warranty is valid. Clearly there is no communication between departments. During my 2nd service the engineers ipad stopped working so he could not even produce paperwork for me. I had to chase Kim for 2 weeks to get some paperwork confirming their service checks. At one point Kim wanted me to pay for another service so another engineer could come round with a working Ipad and redo the service. Complete shambles. I hope you at least honour your warranty and fix my tank!
Ehsaan

Been trying to resolve fault on tempest hot water cylinder, I have e mailed, no joy, technical is always engaged, 5 days customer has been with out hot water, very poor support.

Expensive to maintain and is always having faults , pump switches on all through the day and night . No outcome of the fix

The worst experience i had ever had for my urgent boiler family fixing which is 1 year old.
Customer team not helpful at all throwing me to call the engineer who doesn’t seem to care or to send text message before he comes to home.
They don’t seem bothered at all with customers needs.
Still chasing them daily for my job which is supposed to be urgent for over 10 days.

I used them to service my boiler for five years but left after they took over a month to get my boiler fixed. British Gas were unable to cover this type of boiler so I went back and wanted the gold cover but they said they don't offer gold cover to new customers and only offered silver cover. They said once you leave gold cover you can not return. It seems absurd as if they are making it up as they go along. I would love someone from Kingspan to clarify why they no longer offer gold cover anymore.

Zero Stars

Check the warranty! The service department is clearly a cash cow for the company.

Corporate crooks. I purchased a Water treatment system from this company. It was ordered through my contractor and installed at the end of December 18. Because of Christmas it was not commissioned by Kingspan until 09 January 19. On 06 jan 20 the alert light started to flash indicating a fault. The warranty period apparently is not from the date of commission, but from date of delivery. So a £340 (!) bill for a service visit and £78 for supply of a new sensor. The engineer told me the sensor ‘often fails’....I bet it does! What a clever way to ensure a full order book for the service engineers and a healthy income flow from maintenance contracts.

This system is designed to arrive a household of 6. We are only 2 and in residence only half the week. The system is hardly working at capacity! What would be breaking if it was??

I spoke to a supervisor who was polite and eventually offered to discount the cost of the part by 30%, which I appreciate..... but there is a huge problem with the business model here which just leaves new customers feeling ripped off.

I'm afraid this company is not even worthy of a 1 star rating! The poor level of customer service received over the last two weeks is shocking. An urgent call out was arranged for the Friday over the Christmas period, only to be informed on the following Tuesday by the tenant that the engineer still hadn't turned up! I contacted Kingspan who informed me that the engineer had "left the business a few days prior and the job wasn't reallocated"! I raised a formal complaint along with requesting a refund for the appaling service (to which I had to chase for a response to) and although an apology was made over the phone, the lady still didn't accept they were in the wrong and blamed it on "skeleton staff over Christmas". No Kingspan, this is the result of poor planning!