Kinnen's Caravans Opiniões 

26
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Few minor faults that could be expected in a older caravan ....all fixed for us ....absolutely brilliant....will definitely be buying from them the next time I upgrade my caravan ...total pleasure...

Classificada 5 em 5 estrelas

The whole experience was great when we purchased our VW California campervan from Kinnens, from the first meet and greet by Jamie to the day we collected the vehicle .No pressure to buy and as much ti... Ver mais

Classificada 5 em 5 estrelas

Just picked up our first caravan from Kinnens. The service was excellent nothing was too much trouble for Ryan and Andrew who showed us everything working and where very patient with our questions. Th... Ver mais

Classificada 5 em 5 estrelas

I had called in several times to Kinnens as its close to work but wanted a particular model Bailey Cadiz fixed bed.spoke with Ryan a few times and few weeks later had one in bang on buget and unmarked... Ver mais

Informações sobre a empresa

  1. Arrendamento para férias

Escrito pela empresa

Quality caravan hire and sales. Manchester City Centre location. Delivery to anywhere in the UK.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

26 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(26)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great from start to finish

Few minor faults that could be expected in a older caravan ....all fixed for us ....absolutely brilliant....will definitely be buying from them the next time I upgrade my caravan ...total pleasure...

12 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Would recommend Kinnens to anyone.

The whole experience was great when we purchased our VW California campervan from Kinnens, from the first meet and greet by Jamie to the day we collected the vehicle .No pressure to buy and as much time as we needed to look at the vehicle ,and a test drive made easy by Ryan the owner.Not only that but after service was fantastic we had some minor issues which were rectified without fuss .Their in house team especially Kevin who took time to show how things worked and solved any problems we had.All in all a great experience a five star review.Dennis and Lynne.

18 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Well recommended.

Ryan and his staff were extremely pleasant and helpful.
Gave us a good trade in for our old caravan. Very pleased with your new purchase.
Thank you.

19 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Well done to all the team From going into kinnen's lookin at…

From going into kinnen's lookin at caravans staff are so polite they just leave you to look around no hard salesman then when you need there help they are there to answer your questions the owner ryan was lovely when we was interested in a van he made the process from start to finish so easy even threw in a couple of extras that he didn't need to then when we went to pick it up he was there ready with a full demonstration of the van definitely recommend kinnen's

21 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent experience

I had called in several times to Kinnens as its close to work but wanted a particular model Bailey Cadiz fixed bed.spoke with Ryan a few times and few weeks later had one in bang on buget and unmarked condition no pressure to buy and he helped no end with the way we bought the van also put in a starter kit..and delvered it to our house..we found one small issue with the fridge which between us was sorted under warranty. Rayns father inlaw was also exceptionally helpful over the fridge issues.. I would recommend in a heart beat..

11 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Miss sold

Trading standards are now investigating ! Reserved a caravan as we was told someone else was going to see it we paid £500;which on their website says refundable £250 so don't know why we paid more, wasn't given any cancellation derails or policy , nothing just a peice of paper with the price & description of caravan
If the deposit says refundable then it should be refundable, regardless
It's miss selling , miiss leading & false advertising!
Even after we paid the £500 we noticed the caravan was still advertised as available & for sale over a week later., so not sure wether this happens regularly.
UPDATED UPDATED! RESPONSE TO KINNENS CARAVANS MANCHESTER
Thank you for your response, you really do need to make it clear that a deposit placed isn't refundable rather than the wording you advertise on your website, at no point did you say any money paid was Non Refundable & after we paid the £500 the caravan still was advertised for sale afterwards, had we had known this we would've just paid the £250 & booked a day to view rather than rush in the final hour on a Sunday.
It is quite naughty so if anyone thinking of putting any money down be sure to ask the question & not assume as advertised on their website that even to secure ITS NON REFUNDABLE ! Picture of the advertisement , prior to them changing

17 de setembro de 2023
Opinião espontânea
logótipo da Kinnen's Caravans

Resposta da Kinnen's Caravans

Good Afternoon Lisa,

Thanks for leaving another review - on another platform.

As explained the 'refundable deposit' you refer to on the website is a reservation deposit that holds the caravan until viewed. If, once the caravan is viewed, you decide not to proceed with the sale then this deposit is 100% refundable.

In your particular case you came into the forecourt three weeks ago, viewed the caravan and left a £500 deposit to proceed with the sale (which is then non-refundable as the vehicle had then been viewed in person.) This £500 non-refundable deposit holds the caravan until the full balance has been paid.

I explained at the time that the balance had to be paid by 22/09/23 - which was longer than we would usually expect (our policy is 5 working days) as we tried to be accommodating to fit in with the sale of your house. We have since had no communication and moved forward thinking that the sale was still going ahead, servicing the caravan on your behalf.

Over the two weeks after leaving your deposit, we declined three potential buyers for your caravan on the basis that it was already sold and we had a deposit.

I called you on 24/09/23 which was two days later than we had agreed for the full balance to be paid, and you explained that your husbands sister had taken ill and that you would call us back.

The following day 25/09/23 we sent you a reminder email to pay your final balance to which you called us back and explained that you were no longer proceeding with the sale.

I explained that the deposit you left was an 'in-person' deposit and that it was non-refundable.

I hope this helps with your misunderstanding.

Kind regards
Ryan

Classificada 5 em 5 estrelas

10/10 for Kinnens

It’s been a long journey to purchase my first caravan, and I can’t thank Ryan and the family at Kinnens enough for making it an easy and enjoyable experience, from my first glance, to actually towing her away today, Ryan has been my rock, and I know that I’ll have more stupid questions for him, but he’s such a gentle soul, I know he’ll answer them all for me.
If I had to rate the whole experience, I’d give it a 15 out of 10, and when the time comes to upgrade, I’ll have no hesitation at giving Ryan a call, I can’t thank him enough 🇦🇺

2 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great family run business

Just went in search of my first caravan, from the minute I stepped onto the lot, and met most of the family lol, everything was made easy, I’m so glad I did my research and ended up at Kinnen’s, thanking you for all your help Ryan.

26 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service great price.

Just picked up our first caravan from Kinnens. The service was excellent nothing was too much trouble for Ryan and Andrew who showed us everything working and where very patient with our questions. The price we paid was considerably less than other similar vans for sale in the area they even stored the van for us while we had our tow bar fitted. Would use again.

16 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic friendly service

The whole process of purchasing a caravan was made extremely easy and stress-free. We popped down at the weekend and were free to browse all of the caravans without any sales pressure, all of our questions regarding the van we liked were answered and again felt no pressure to purchase. Once we decided to buy the van we liked, we provided a list of small repairs we wanted to be looked at and all of them were completed within a few days and the van was ready for collection. The handover was easy and everything on the list was ticked off. Gareth was amazingly helpful in answering any questions we had.

17 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Kinnens is a great place to buy a caravan or camper ..

Kinnens is a charming, small family business. Ryan is very easy to deal with. He is attentive, reasonable and wants you to be informed and happy. He’s not your usual salesman and does not pressure you into any purchases. There’s a terrific selection a caravans and campers - all well priced, clean and cared for. Thanks Ryan. We love our camper. Thanks for making it happen and holding it for me.

31 de maio de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Shocking Service

The guy who owns the company put a bid on Ebay for my caravan which was successful, then asked many questions that were made clear in the advert.
then he wanted more information all of which i provided.
He cancelled the caravan pick up and now won't answer my calls.
would not recommend this company at all.
His behaviour was rude and demonstrated no manners.

3 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

excellent service very friendly and Quick

excellent service, we bought a caravan from kinnens and put ours has part ex, Ryan came to wales to look at our's on a monday by friday he had our's they serviced our's put a motor mover on and it was already and so clean inside for us to pick up on the friday.
Ryan answer's messages more or less right away and i would'nt buy from anywhere else .
service is 5 star.
thank you . karen

14 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Good communication

Good communication, friendly service and quick responses. The owner has a good selection of nice, neat and well kept caravans. Was great doing busy with Ryan.

3 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Kinnen’s Caravans Review

I’ve Purchased two caravans through this company since lockdown as I’ve now retired and want to explore the lakes a lot more with my family. Both were extremely well received and in immaculate condition. I would highly recommend. Thanks KC for the service
Alec, Cheshire

1 de outubro de 2020
Opinião espontânea

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