Kit & Kin Opiniões 

Resposta da Kit & Kin

14/07/2026

Hi Jean,

Thank you so much for your lovely review! 💚

We’re delighted to hear your order arrived quickly and in perfect condition, and that you’re happy with the quality of our products.

Thank you for choosing Kit & Kin and for taking the time to share your experience — it really means a lot to us 😊
Jade

Resposta da Kit & Kin

14/07/2026

Hi Furgaan,

Thank you so much for your lovely review! 💚

We’re delighted to hear you’re happy with the quality of our products and the speedy delivery. It’s wonderful to know you’ve had such a positive experience with us.

Thank you for your support — we really appreciate it! 😊
Jade

Resposta da Kit & Kin

15/07/2026

Hello Goutham,

We're sorry to hear you were disappointed with your experience, and we appreciate you taking the time to share your feedback! 💚

We certainly never want our offers to feel misleading.
Our welcome offer is valid on orders over £40, and this is clearly outlined in the terms and conditions displayed on the sign-up form. The terms are also included in the follow-up email containing the discount code, so customers can review them again before placing an order.

The discount can be used across the full qualifying order and is not limited to specific products, giving new customers the flexibility to explore a wide range of Kit & Kin essentials.

Regarding delivery, we work hard to keep our shipping charges as low as possible while ensuring orders arrive safely and reliably. We also offer free delivery on orders over £40 and on all subscription orders, which many of our customers choose to take advantage of.

We do appreciate your feedback about how the offer is communicated, and we'll take it on board as we continue to review and improve the customer experience.

Thank you again for taking the time to get in touch 💚

Aleksandra

Resposta da Kit & Kin

13/07/2026

Hi Lucy,

Thank you so much for taking the time to leave us such a lovely review.💚

We're delighted to hear you've had a great experience with both our products and subscription service. It's wonderful to know you're happy with the quality, speedy delivery, and our paper packaging too.

Thank you for choosing Kit & Kin and for your continued support, it really means a lot to us.💚

Carmen

Resposta da Kit & Kin

13/07/2026

Hi Brenda,

Thank you so much for your lovely review! 💚

We're delighted to hear your order arrived quickly and was well packed. It's wonderful to know you feel our nappies offer great value for money.

Congratulations, and we wish you all the very best as you prepare to welcome your little one! 😊

Thank you for choosing Kit & Kin.💚

Carmen

Resposta da Kit & Kin

13/07/2026

Hi Harman,

Thank you so much for sharing your wonderful experience with us 💚
We’re absolutely delighted to hear that our Magic Salve has helped your daughter’s dry skin and that the marks have improved. Knowing it brought her comfort when she needed it most means so much to us.

It’s also incredibly heartwarming to hear that your husband recommended it to a friend and that it helped their little one too. Thank you for putting your trust in Kit & Kin and for taking the time to leave such a lovely review. We’re so pleased we could be there for your family 😊
Jade

Resposta da Kit & Kin

13/07/2026

Hi Sarah,

Thank you so much for your wonderful review! It means so much to hear that you've been with us since your little one was born and that our nappies have been such a reliable part of your journey.💚

We're delighted to know you've had no nappy rash, no leaks, and that your little one has been comfortable in our soft nappies. It's also fantastic to hear that the subscription has made life that little bit easier and kept you fully stocked!

Thank you for recommending us and for being such a valued member of the Kit & Kin family. We really appreciate your support!

Fiorela 💚

Resposta da Kit & Kin

13/07/2026

Hi Laura,

Thank you for your review.💚

We are very sorry to hear that you have not received your order from our courier. We completely understand how frustrating it must have been not to receive your order or a response to your email. We are currently experiencing a very high volume of queries due to ongoing courier-related issues, but we’re working hard to get back to all our customers as quickly as possible. Thank you so much for your patience and understanding.

Somebody from our customer care team will be in contact with you shortly via email to resolve this for you.

Thank you for bringing this to our attention, and we appreciate your patience while we resolve this.💚
Jade

Resposta da Kit & Kin

13/07/2026

Hi Yvonne,

Thank you so much for your lovely review! We're delighted to hear that your order arrived so quickly and in excellent condition. We always aim to provide a fast, reliable service, so it's wonderful to know we delivered on that for you.💚

Thank you for choosing Kit & Kin, and we hope to see you again soon!

Fiorela 💚

Resposta da Kit & Kin

10/07/2026

Hello Samantha,

Thank you for taking the time to share your feedback. We're sorry to hear that our Laundry Liquid didn't meet your expectations 💚

We'd like to reassure you that all of our cleaning products are 100% plant-based, with naturally derived ingredients. We carefully formulate our products without any of the harsh chemicals commonly found in conventional cleaning products, including parabens, phosphates, phthalates, optical brighteners, chlorine bleaches, synthetic perfumes, synthetic dyes, PFAS, and many other unnecessary additives.

Our Laundry Liquid is also free from many of the common fragrance allergens found in artificially fragranced products.

We'd be more than happy to answer any questions you may have about our ingredients or explain any of the components listed on the packaging.

Please feel free to email us at chat@kitandkin.com, quoting "Trustpilot Review" in the subject line or body of your email, and we'll be happy to help 💚

Aleksandra

Resposta da Kit & Kin

9/07/2026

Hi Diltaaj,

Thank you so much for your kind review.💚

We're thrilled to hear that you're so happy with the fit and performance of our nappies. Your feedback means a great deal to us, and we're especially pleased to know that you feel the quality makes them worth every penny.

Thank you for your support and for being part of the Kit & Kin community. It really means a lot to us. 💚

Carmen

Resposta da Kit & Kin

9/07/2026

Hi John,

Thank you for your feedback 💚 We're so sorry to hear the tablets didn't dissolve as expected. That's not the experience we want for our customers. Please may we ask if you can get in touch with our customer care team at chat@kitandkin.com so we can look into this and make things right for you 💚
Thank you again,
Jade

Resposta da Kit & Kin

9/07/2026

Hi Ken,

Thank you so much for your wonderful review! 💚

We're delighted to hear you're enjoying our products, especially our dishwasher tablets. It means a lot to know they've become your favourite and that you've chosen to purchase them again.

We're also so pleased you're loving our Multi Surface Cleaner. Thank you for taking the time to share your feedback and for your continued support – it really means the world to us.

Fiorela 💚

Resposta da Kit & Kin

8/07/2026

Hello Mekdes,

Thank you so much for your lovely review! 💚

We're delighted to hear that our nappies have been leak-free and gentle on your baby's delicate skin. Knowing they're keeping your little one comfortable means so much to us.

Thank you for choosing Kit & Kin and for taking the time to share your experience! 😊

Aleksandra

Resposta da Kit & Kin

Actualizada a 8/07/2026

Hi Will,

Thank you so much for taking the time to share your experience and for choosing Kit & Kin for both of your boys. We're so pleased to hear that you've been happy with the quality of our nappies and that they've been gentle on your babies' skin.💚

We also really appreciate your feedback about fully recyclable nappies. Sustainability is incredibly important to us, and comments like yours help shape our future product development.

I'm very sorry to hear about your experience with our returns process. I completely understand how frustrating it must have been to have to chase your refunds, especially on more than one occasion. That's certainly not the experience we want our customers to have, and your feedback has been shared with the relevant team so we can continue to improve our processes.

Thank you again for your honest review and for your continued support. We really do appreciate it.

Fiorela 💚

Resposta da Kit & Kin

8/07/2026

Hi Gabriela,

Thank you for taking the time to leave us a review and for sharing your feedback.

We're so pleased to hear that you're enjoying our household products. We're sorry that our refillable bottles weren't quite what you were hoping for.

We completely understand why you expected glass. Our durable, reusable plastic bottles were selected because they have a lower overall environmental impact than glass. They're lighter to transport, require less energy to produce and recycle, and are designed to be refilled again and again using our refill pouches. They're also a practical and safe choice for busy family homes.

We really appreciate you taking the time to share your thoughts, and we'll be sure to pass your feedback on to our product development team.

Thank you again for choosing Kit & Kin.

Carmen 💚

Resposta da Kit & Kin

8/07/2026

Hi Kirsty!

Thank you so much for your wonderful review 💚

We’re absolutely delighted to hear our wipes are the best you’ve used! It’s fantastic to know you’ve found them strong, gentle and durable.

We also loved reading your comment about the opening seal staying in place, it’s the little details that make such a difference! 😊

Thank you for your support and for being part of the Kit & Kin community. It really means a lot to us. 💚
Jade

Resposta da Kit & Kin

7/07/2026

Hi Leon,

Thank you so much for your review! 💚

We’re delighted to hear everything was efficient and straightforward, that’s exactly the experience we aim to provide. Thanks for choosing Kit & Kin, and we really appreciate your support 😊
Jade

Resposta da Kit & Kin

7/07/2026

Hi Laura,

Thank you so much for taking the time to leave us a 5-star review.

We're delighted to hear that you're enjoying our products and that you've become a Kit & Kin convert! It's wonderful to know our Toilet Cleaner has made such a positive impression, and that you're finding the refill system long-lasting too.

Thank you for your support and for choosing Kit & Kin. We really appreciate you sharing your experience.

Carmen 💚

Resposta da Kit & Kin

7/07/2026

Hello N,

Thank you for taking the time to leave a review. We're so sorry to hear about your little one's experience 💚

Our nappies are designed to be gentle on delicate skin, so we're disappointed to hear they didn't work well for your son. We'd really like to look into this for you and see if we can help.

Could you please email us at chat@kitandkin.com, quoting "Trustpilot Review" in the subject line or body of your email? This will help us locate your enquiry as quickly as possible.

We hope to hear from you soon so we can investigate this further 💚

Aleksandra