Kitchen Oasis Opiniões 

28
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a hard to find light I had been searching for. I knew I was going to have to be patient on the order. Was pleasantly surprised when it came earlier than expected. Good communication. Great pri... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I have no choice but to give one star but I would give ZERO stars. I ordered a hood from them and after almost 2 months of waiting for the hood to ship, they tell me that I need to pay an extra $150... Ver mais

Classificada 5 em 5 estrelas

Have ordered from here twice. Fast delivery at lower cost and lower shipping than any other source. Definitely would recommend them. Their website was harder to navigate than many others but it is TOT... Ver mais

Classificada 4 em 5 estrelas

Our experience first started not off great. The process of receiving the product was a pain. You ordered the product online. You then have to wait for an email to approve the order for your payment to... Ver mais

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

If you are looking to upgrade or renovate your kitchen, you couldn't be in a better place! We offer kitchen sinks, faucets, cabinetry, appliances, dining furniture, refrigeration, commercial restaurant equipment, and more.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

28 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,0

Todas as opiniões

(28)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ordered a hard to find light I had been…

Ordered a hard to find light I had been searching for. I knew I was going to have to be patient on the order. Was pleasantly surprised when it came earlier than expected. Good communication. Great price. Quick shipping once in stock. Thank you!

1 de maio de 2026
Opinião espontânea
logótipo da Kitchen Oasis

Resposta da Kitchen Oasis

Thank you for your wonderful feedback! We’re so glad to hear the item arrived earlier than expected and that you were happy with the pricing, communication, and shipping experience. We truly appreciate your patience with the order and your kind words. If you need anything in the future, we’re always happy to help.

Classificada 5 em 5 estrelas

Easy order/quick shipping/no issue on…

Easy order/quick shipping/no issue on delivery!

26 de fevereiro de 2026
logótipo da Kitchen Oasis

Resposta da Kitchen Oasis

Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.

Classificada 5 em 5 estrelas

My purchase was delivered in a timely…

My purchase was delivered in a timely fashion and arrived in what appears to be perfect condition. I love my purchase and would buy from Kitchen Oasis again.

15 de agosto de 2025
logótipo da Kitchen Oasis

Resposta da Kitchen Oasis

Hi Customer! Thank you for your kind words! We're glad to hear you had a great experience and appreciate your support.

Classificada 5 em 5 estrelas

Excellent Service and Delivery

I bought the Bertazzoni KT hood and needed their hood extension for 10-foot ceilings. I started with local dealer I bought hood from. It was a backorder that might take weeks to arrive. I went to 7 online sources. Five said they wouldn't ship out of state (why be online?). One said they would check and call back, which they never did. KITCHEN OASIS took my order. The next day (Saturday) they emailed to say they couldn't place order, but would check their third-tier sources. Five days later the order processed and hood extension arrived May 28 In perfect condition. Best part, they also had the lowest price. I would use them again. This what taking care of your customer is all about.

16 de maio de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

still waiting to get a resolution

First, the item was shipped to the wrong address. This happens but it is a big annoyance after waiting SO VERY long for shipping. Then after opening the package, I am let down to discover that the beautiful blue faucet described online as "luminous thin-film ceramic" is actuallly a matt dark blue. I had to make multiple emails and calls to request an exhange/return. I am still waiting to get a resolution on this almost $700 faucet. I wish I could report a better experience after KitchenOasis asked me at least 4 times to review them. Hopefully this will turn out well.

1 de março de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Pricing was great - delivery was delayed but worth it

The initial phone contact with representative was informative and constructive. The pricing was very good compared to competitors. The products were delivered in great condition and as stated on website. Only issue was delayed delivery. We had to re-schedule installation due arrival three weeks later than promised.

2 de janeiro de 2025
Classificada 1 em 5 estrelas

Outrageous Shipping Cost

Once I saw the $60 flat rate for shipping, I left the basket and searched another site. They emailed me and offered me free shipping, but the code they sent didn't provide free shipping. Then they blew up my phone telling me "last chance".
Don't try to fool me; $60 to ship 2 forks and 2 spoons is 2 much.

11 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a range hood from them

I ordered a range hood from them. After 6+ weeks of waiting, they say I need to pay extra for shipping, which I do. I get the hood, and unfortunately don't open the box until it is ready to be installed a few months later. Turns out they sent me the complete wrong item, and the item listed on the packing slip is different than what was in the box as well. They refuse a return.

20 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Worst experience I’ve had dealing with…

Worst experience I’ve had dealing with a retail company. Their communication regarding my order was awful. Still waiting to get a response regarding my request for a partial refund since only part of my order shipped. Do not order from this company. Highly suspicious.

25 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I have no choice but to give one star…

I have no choice but to give one star but I would give ZERO stars. I ordered a hood from them and after almost 2 months of waiting for the hood to ship, they tell me that I need to pay an extra $150 for the shipping since it was coming from a 3rd party. This was never quoted to us nor was it included in the cart before we finalized the order. I have never ever had a company ask for additional shipping right before they are suppose to ship the item.

22 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

2x satisfied customer

Have ordered from here twice. Fast delivery at lower cost and lower shipping than any other source. Definitely would recommend them. Their website was harder to navigate than many others but it is TOTALLY worth it for the cost savings!! Not only that, my order had to change both times after I placed it and they worked with me both times with good/prompt communication.

8 de julho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Our experience first started not off…

Our experience first started not off great. The process of receiving the product was a pain. You ordered the product online. You then have to wait for an email to approve the order for your payment to go through and then you have to wait for the shipment to come. They could never give me a tracking number, which is unlike other purchases I make. I did finally receive the product and was satisfied.

14 de junho de 2024
Classificada 1 em 5 estrelas

This business is a scam

I ordered a range hood that they "had in stock". I paid for it and waited a couple of weeks, then for an email saying they had to back order it. This company sucks. Don't use them.

9 de julho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

I ordered a range hood that they "had…

I ordered a range hood that they "had in stock". I paid for it and waited a couple of weeks, then for an email saying they had to back order it. Then they charged me a couple more hundred dollars for shipping because the range hood had to come from the factory. Then I waited another few weeks. And a couple more. Then I emailed and didn't get a response. 3 times. Then I called and the lady told me it would be a couple more weeks and they would email me when it was on the way. They never emailed. I paid close to $2k for this thing and couldn't get a response from anyone about how long it was going to take to get to my house. I thought I got scammed, then I've day, it shows up.

The only reason I have them 2 stars is because I didn't get scammed.

16 de abril de 2024
logótipo da Kitchen Oasis

Resposta da Kitchen Oasis


We sincerely apologize for the frustrating experience you had with your order. It's unacceptable that you were left in the dark regarding the status of your range hood and that communication was lacking despite your multiple attempts to reach out. We understand the inconvenience and disappointment this caused. Please know that this falls short of the level of service we aim to provide. We're committed to rectifying this situation and ensuring better communication moving forward. Your feedback is invaluable, and we'll use it to improve our processes to prevent similar issues in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Classificada 1 em 5 estrelas

Misleads customers

I purchased a range hood that was listed in stock. Two days before the delivery date, I received an email that it was out of stock and expected in stock nearly a month later. Very dishonest.

24 de abril de 2024
Opinião espontânea
logótipo da Kitchen Oasis

Resposta da Kitchen Oasis


We apologize for any inconvenience and disappointment caused by the situation you experienced with your range hood order. It's certainly not our intention to mislead our customers or provide inaccurate information about product availability.

We understand how frustrating it must have been to receive a notification about the item being out of stock so close to the scheduled delivery date. This falls short of the level of service we strive to provide, and we sincerely apologize for any inconvenience this may have caused you.

We are actively reviewing our inventory management and communication processes to prevent similar occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.

If there's anything we can do to assist you further or if you have any concerns, please don't hesitate to reach out to us directly. We're committed to ensuring your satisfaction and regaining your trust.

Thank you for your understanding, and we apologize once again for the inconvenience. We look forward to the opportunity to serve you better in the future.

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