Kiwiears Opiniões 3

Product is niet geleverd en er wordt geweigerd om een onderzoek te starten waar het product nu is. Niet alleen het product niet, maar het geld is ook kwijt

Got a Kiwi Ears Headphone in June (Kiwi Ears is one of the 'branches' of Linsoul family - which has its products made in China, not the USA).

Headphone promised a lot and it was quite expensive (to me) - around 300 pounds on Amazon's market place. When I got the product it came with sound quality issues due to a defective cable (the cable is absolutely awful, thin plastic designed to tear easily, and almost impossible to be replaced without Linsoul's assistance).

I decided to write to them. After a long e-mail exchange (in which I had to 'prove' my issues with photos and videos) they accepted to send me a replacement cable. It took 3 months (!) + a high custom fee (that shouldn't exist) to finally get the parcel - just to discover THEY SENT THE WRONG CABLE!

Overall, it's Cheap Chinese Junk. Quality is horrendous. I can't speak about the sound quality because the cable was not generating the right signal. Customer Service is not very keen to help if you can't 'prove' and will try to gaslight you into accept whatever they want. I am now trying to get a refund... Oh, and the staff working for this company doesn't seem to know its own products (sending a wrong cable model is either sheer incompetence or deliberate bad behaviour).

I don't recommend this company and their products. Be warned!

I've got the Orchestra Lite IEMs and have for a while. They're honestly really good for the money. In the realm of diminishing returns I can't really say I'll be going any higher from here, which I guess is as good praise as one can give.

Dealing with Kiwiears directly has been fine. Customer service isn't polished at all, but it gets the job done. Getting CIEMs from them seemed to be a bit more hassle than with some other brands so I never did it in the end.