Kjaer Weis Opiniões 

I made an order #109553 from mid june 2024 from Hong Kony, till today 5th August 2024! Still nth received. I received an email in july saying there is issue in Europe, promised I would receive my order by end of July. Now, I have been emailing them, no reply.

Reading those comments below, I think this company might collapse soon, they might be trying to scam money & run soon. I just want to get my product, that is!

Don’t order from this company anymore! If still no response, I would get more media attention in the future & keep sharing my bad experiences with all my friends if there is no improvement from Kjaerweis!

I purchased a lipstick from Kjaer Weis website on May 24th 2024 under order #109075, and it was not shipped until July 5th 2024. I contacted customer service and each time received a reply that they are very sorry and there are shipment issues for EU.

I contacted customer service on July 5th and request that if they will not ship my order, please provide refund. Customer service reacted promptly and promised to refund me under 7 to 10 days.

We are at July 27th now and I still have not received the refund.

I am very disappointed. While customer service seems to be reactive, no true action was done and I discourage everyone from buying from this website again.

Une marque que j'aime depuis plus de 10 ans mais qui est devenue introuvable en France !
J'ai voulu commander directement sur le site de la marque. L'expédition est indiquée possible depuis l'Europe, je commande donc le 12 juin. Un des produits était un cadeau pour un anniversaire fin juin.
1 semaine passe, puis deux, rien pas d'expédition. Le service client m'annonce un premier retard, puis une livraison avant le 12 juillet.
Le 18 juillet toujours rien... Nouvelle relance. Expédition prévue depuis les US dans une semaine...
Devant le manque de sérieux, de transparence et de communication de la marque, j'ai exigé un remboursement.
C'est dommage car les produits sont excellents.
J'ai trouvé mon fond de teint sur un autre site hier et il a déjà été expédié !
Je vous déconseille donc de commander sur le site de la marque et j'aimerais que la marque soit honnête avec ses clients !

DO NOT BUY FROM THIS COMPANY: I ordered makeup on May 22, 2024. I received an incomplete order on June 1, 2024. On June 1, I sent an email stating that I never received the $50 foundation I purchased and that my primer was 1/3 empty along with photos...I sent another email on June 6 and June 9. It's now June 11, 2024 and I only received one response asking me for photos that I ALREADY sent! Customer service is horrific. There isn't a phone number so you can't speak to anyone. DO NOT WASTE YOUR MONEY. Oh. One more thing: KW has a no return policy, so if you actually receive what you purchased, you cannot return it if it's the wrong color/shade.

Do not order from this company. I have waited two months for a lipstick, that I paid for a long time ago. Their customer service does not answer my emails. They also delete negative comments on their instagram, from people who had the same experience as me.

I bought products and on 5/3. As of 5/17 no order had shipped. They do not respond to their emails. No number to reach anyone. I filed a complaint through the Better Business Bureau. I order products for all over the web and its rate nowadays to order something, not have the product ship or be able to speak to someone if an issue arises. Abysmal customer service.

Terrible experience. They withdraw the money, but never send the items. They just kept writing that there were delays in the warehouse. Big fraud, don't waste your money.

I'm so disappointed. I ordered a mascara three months ago that has never arrived. They keep telling me they've replaced it and send a UPS tracking note that doesn't make sense and allegedly has been received but there's no proof of delivery just a name of an unknown person. I can't believe it can take this long and it's a shame as I've had the mascara before and it was good.

Based in the U.K. And was charged a totally unexpected duties charge on delivery (40% of value of order!) - there was absolutely nothing about this on the order checkout, I'd have never bought it had I known. Nobody reads FAQS, this information needs to be stated on the online checkout payments page. To make matters worse the lipliner arrived damaged - lid was off and the product was smooshed all over the box. Clearly hadn't been packaged properly. Customer service totally ignoring me. Premium prices but absolutely hopeless online experience. Save your money; do not buy from them directly. Scam.