Sent message , asking customer services to contact me by phone , very prompt, able to make order with her , order arrive quickly. Disappointed with service at store Alver Valley G S ,staff refused... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoLittle Woodham Lane, PO13 8NZ Gosport, Hampshire, GB
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Leia as opiniões dos outros
Always good quality fabrics. Well packed. Prompt service and return service easy to do. I miss your outlet at Gretna Gateway but now can get some things at Houghton Hall, Carlisle. Sooooo much be... Ver mais
A empresa respondeu
We identified a dress in store my wife wanted but they did not have her size as it was in the sale. Staff were very helpful and honest over the one in store being too large and suggested checking on... Ver mais
I had brought a top online unfortunately it did not suit me. I return to my nearest Klass they were very happy to exchange my top for another one I saw in the shop. The staff are always very polite... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Klass - Alver Valley Shopping Centre
Escrito pela empresa
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Escrito pela empresa
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Informações de contacto
Little Woodham Lane, PO13 8NZ, Gosport, Hampshire, Reino Unido
Get 15% Off Your First Order
4,7
Excelente
39 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shop looked good and lady who served us…
Shop looked good and lady who served us was lovely and friendly
27 de julho de 2026
Resposta da Klass - Alver Valley Shopping Centre
Good Afternoon Jackie,
I am pleased to hear that you had a good shopping experience in one of our stores, thank you for letting us know. We look forward to welcoming you back in the future.
I had brought a top online…
I had brought a top online unfortunately it did not suit me. I return to my nearest Klass they were very happy to exchange my top for another one I saw in the shop. The staff are always very polite and helpful. Thank you
30 de abril de 2026
Resposta da Klass - Alver Valley Shopping Centre
Good Afternoon June,
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Lovely designs
Lovely designs, great service, super quality, not overpriced. What’s not to love?!!
16 de abril de 2026
Resposta da Klass - Alver Valley Shopping Centre
Good Afternoon Lynne, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Very quick delivery
After a problem with ordering on my phone I was told to use a different device and hey presto all went well. Very quick delivery and I was able to return some of my items for free in the store.
14 de fevereiro de 2025
Great product
I placed my order and it was delivered within a couple of days, lovely clothing.
15 de janeiro de 2025
Resposta da Klass - Alver Valley Shopping Centre
Good afternoon Julia
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Resposta da Klass - Alver Valley Shopping Centre
Good afternoon Anita
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service.
Kind Regards Kate - klass.co.uk
Great shop with lots of variety
Great shop with lots of variety, staff are so lovely even my dog loves to shop there! Speedy delivery with online orders too, thank you!
17 de outubro de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning Pamela
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
1st time ordering
1st time ordering, 15% off, very welcome. Coat arrived on time very pleased with purchase.
Thank you
14 de outubro de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning June
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Speedy delivery
Speedy delivery. When I went to the branch in Alver Village Gosport the lady was so helpful great customer service.
9 de setembro de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good afternoon Angela
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Customer satisfaction.
The manager Carly knows her stock and customer, the company should be very proud of her and her assistant Shelley.they are both very much a credit to the company.
23 de setembro de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good afternoon Jane
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Classy and different from other shops
Classy and different from other shops. quality good as well
25 de julho de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning Deirdre
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Always good quality fabrics.
Always good quality fabrics.
Well packed. Prompt service and return service easy to do.
I miss your outlet at Gretna Gateway but now can get some things at Houghton Hall, Carlisle.
Sooooo much better to actually see colours and feel items.
17 de julho de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning Barbara
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
This is a lovely place to browse
This is a lovely place to browse then have a great cup of coffee while you decide which of the lovely outfits you’re going to treat yourself to.
17 de junho de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning Jan
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Staff ways make you welcome and go over the top to look after you, all my clothes come from Klass at Amber valley
Staff always provide a good service and are very friendly look forward to shopping there almost every week
22 de maio de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning Valerie
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Variety and helpful
I like shopping at Klas. They have a variety of styles and colours. Staff are very helpful.
29 de maio de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good afternoon Sandra
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Emma - klass.co.uk
Quality of clothes is very good and fit…
Quality of clothes is very good and fit is true to sizing label.
20 de maio de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning Carolyn
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Very good quality clothing
Very good quality clothing, lovely blouse on line, had already bought from outlet in Alver Valley Gosport, a jacket and cardigan.
29 de abril de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning Pauline
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Sophie - klass.co.uk
Resposta da Klass - Alver Valley Shopping Centre
Good morning Evelyn
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Deliver on the date specified
Deliver on the date specified. I wanted this item for my holidays and it arrived 2 days after I had left.
2 de abril de 2024
Sent message service not acceptable from staff at Aler Valley GS
Sent message , asking customer services to contact me by phone , very prompt, able to make order with her , order arrive quickly.
Disappointed with service at store Alver Valley G S ,staff refused to phone customer services for me to place order !!!
Will not shop there again !
22 de março de 2024
Resposta da Klass - Alver Valley Shopping Centre
Good morning Lynette
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Emma - klass.co.uk
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