I ordered online and the order arrived quickly and safely. The item I wanted to return was taken to as local Klass shop and the refund was made quickly. The items I kept are really lovely and well m... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoNewham Court Shopping Village, Bearstead Road, ME14 5LH Maidstone, Kent, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Staff always look miserable and never smile, my friend and I visited notcutts concession and between us spent over £250 and not one single smile. This is not a one off situation it’s alway the same... Ver mais
A empresa respondeu
Bought same item two sizes - smaller one fitted perfectly so took larger one back to a Klass local retailer who took item back and repaid my pay pal account - easy and quick transaction
My family and I shopped at your store in Newham court Maidstone and I just wish to praise the staff for their time and Patience and expertise in making sure we will look good at our respective do's.
A empresa respondeu
Informações sobre a empresa
Sobre Klass - Unit 7
Escrito pela empresa
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Escrito pela empresa
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £30
Get free 48 hour tracked delivery on all orders over £30
Informações de contacto
Newham Court Shopping Village, Bearstead Road, ME14 5LH, Maidstone, Kent, Reino Unido
Get 15% Off Your First Order
4,1
Bom
10 opiniões
Respondeu a 82% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy shopping experience
I ordered online and the order arrived quickly and safely. The item I wanted to return was taken to as local Klass shop and the refund was made quickly.
The items I kept are really lovely and well made.
7 de abril de 2026
Resposta da Klass - Unit 7
Good Afternoon Jenny, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Unfriendly staff
Staff always look miserable and never smile, my friend and I visited notcutts concession and between us spent over £250 and not one single smile. This is not a one off situation it’s alway the same.
30 de julho de 2025
Resposta da Klass - Unit 7
Good Afternoon Kay, thank you for taking the time to leave us a review. I am sorry to hear that you have had a bad experience at one our concessions. I will report this feedback to the correct team. However, I am glad to hear that you made purchases with us and I hope we can welcome you back again in the future!
Great service
Ordered online..was fast and easy to return in shop.
Bought in shop.. knowledgable staff (Watford branch)
7 de julho de 2025
Resposta da Klass - Unit 7
Good Afternoon Jay, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Very quick delivery and the items I…
Very quick delivery and the items I ordered were great.
6 de junho de 2025
Resposta da Klass - Unit 7
Good Afternoon Chris, I'm glad to learn that you were impressed with our service. We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Good prompt reliable service
Good prompt reliable service . Delivery clear and delivered on time . Even the return of item was simple to do . I applaud you x
14 de março de 2025
Resposta da Klass - Unit 7
Good Afternoon Sheila, many thanks your your good review. It's great to hear that you are happy with your order and the time in which it was delivered!
Nice clothes
Nice clothes. Able to swap sizes in the shop as the ones i ordered on line were too small. Friendly staff and helpful.
14 de fevereiro de 2025
Resposta da Klass - Unit 7
Good morning Carolyn
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Kate - klass.co.uk
I saw this in a Klass shop had sold out…
I saw this in a Klass shop had sold out of my size, the sales person was very helpful explained about ordering on line. I did, was very straight forward and my top was here within 2 days. Excellent service.
15 de maio de 2024
Bought same item two sizes
Bought same item two sizes - smaller one fitted perfectly so took larger one back to a Klass local retailer who took item back and repaid my pay pal account - easy and quick transaction
7 de agosto de 2023
My family and I shopped at your store…
My family and I shopped at your store in Newham court Maidstone and I just wish to praise the staff for their time and Patience and expertise in making sure we will look good at our respective do's.
11 de maio de 2023
Opinião espontânea
Resposta da Klass - Unit 7
Good afternoon
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your shopping experience in Newham.
Kind Regards Emma - klass.co.uk
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.