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Klipboard (formerly Kerridge Commercial Systems) provides industry-specific business management software that helps organisations work smarter, operate more efficiently and grow with confidence. Since 1976, we've partnered with more than 55,000 customers worldwide across distribution, automotive, retail, rental, manufacturing, transport and field service industries. Our cloud-based software includes ERP, field service management, warehouse and inventory management, CRM, eCommerce, mobile workforce solutions, business intelligence and digital payments—all designed to streamline operations and give businesses greater visibility and control. With more than 1,600 specialists across the UK, North America, South Africa, Australia, the Nordics and Benelux, we combine deep industry expertise with local support to help customers improve performance today and prepare for tomorrow.
Cygnet House, RG17 0YL, Hungerford, Reino Unido
3,7
15 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
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Their communication is very poor during the process of building bespoke software. The time line applied can be too long and gets longer when the complete instructions for the build is not shared with the engineers from the start, is ridiculous. I don’t believe the company is customer focused, if they were, they would engage with the customer through the stages proactively instead on ignoring them.
We have yet to use this platform, as it is not simply a click a button and it turns on. The option does not connect into our Current RMS.
Comprehensive feedback on the products we needed to upgrade to.
Resposta da Klipboard
Thank you for your feedback. We're delighted to hear that you had a positive experience and received comprehensive support from our team. We appreciate you taking the time to share your review and look forward to continuing to support you in the future.
Resposta da Klipboard
Thank you for your review. We're delighted to hear that you're enjoying our service and having a positive experience with us.
We truly value your support and feedback, and we're committed to continuing to provide the best possible experience for our customers.
Thank you for choosing us, and we look forward to supporting you in the future. 😊
Resposta da Klipboard
Thank you for your review. We're pleased to hear that you've had a positive experience with our service.
We appreciate you taking the time to share your feedback, and we're delighted that our team has been able to support you effectively.
Thank you for choosing us, and we look forward to continuing to work with you. 😊
All very clear, given a choice with relevant details, once chosen I was sent a doc to sign.
No problems
Resposta da Klipboard
Hi Raymond,
Thank you so much for taking the time to share this, we really appreciate it. It's great to hear the process was clear from start to finish, and that having a choice with the relevant details made it easy to find the right option for you.
Thanks again for your kind words and for being a part of the Klipboard community. If there's absolutely anything we can do going forward, please don't hesitate to reach out!
Best wishes,
Lizzie at Klipboard
During an upgrade process from B13 to V21, the Technical Team consistently demonstrated professionalism, expertise, and a genuine commitment to ensuring a successful outcome.
What stood out most was their willingness to go above and beyond. They were responsive, approachable, and always prepared to assist, ensuring that we felt supported every step of the way.
In an environment where great customer service can sometimes be difficult to find, their level of care and dedication has been truly refreshing.
Resposta da Klipboard
Hi Debbie,
Thank you so much for your kind review!
We're so glad to hear that our team was able to provide such a good service for you, something Klipboard strives for across our business. Thank you for trusting our team to provide you with a seamless and successful upgrade process!
We are delighted that SIG has successfully moved from ERP One V13 to ERP One V21, a great platform for take advantage of wider digitisation, AI and other developments.
Of course, if there's absolutely anything we can do to support you now or in the future, please don't hesitate to let us know!
We have worked with Klipboard for over 10 years now and it's been the best decision we made to have Klipboard as our system provider. They have helped progress our business forward year on year as they continually expand and develop.
Resposta da Klipboard
Hi Ryan,
Thank you so much for these kind words, and for being with us for over 10 years! It genuinely means a lot to hear that Klipboard has played a part in helping your business move forward.
Growing and developing alongside customers like you is exactly what drives us, so knowing it's making a real difference on your end is fantastic to hear.
Thank you for your continued trust and support over the past decade, we're looking forward to many more years of working together!
Klipboard have just helped up us upgrade from K8 Babbage to ERP One. Such a major upgrade is a lot of work and can be a stressful time. The Project Manager assigned to us could not have handled the process better. He was organised, very effective, honest and we felt fully supported throughout the months leading up to and during Go Live itself at the end of June. We cannot thank our Project Manager and the Klipboard team enough for guiding us through this process. We are now trialing ePick and are looking at ePod.
Resposta da Klipboard
Thank you for your positive feedback, it's great to hear that the Project Manager gave you such great support, along with the wider Klipboard team. Now that John George is on the latest ERP One V21 platform, you should see many benefits from recent development. It is a great platform for future improvement, and it's exciting that you are already on the journey of digitising the Picking and delivery process with ePick and ePod. It's the next step in a bright future!
We've worked with Klipboard (formerly Kerridge) for many years, from our time on OneOffice through to our move to K8/ERP One in 2014.
Over that period, we've grown significantly as a business and built a strong relationship with Klipboard. They've consistently helped us streamline processes and improve our ERP landscape.
Our confidence in the platform has led us to invest further in the Klipboard ecosystem, including solutions such as ePOD and Web Builder, as well as partner products including Phocas and Netstock.
The Klipboard team brings a wealth of knowledge across both support and project delivery, and they've taken the time to understand our business and its requirements.
We would happily recommend Klipboard to any organisation looking for an ERP partner and a platform that can scale alongside their growth.
Resposta da Klipboard
Thank you for your fantastic review! We're delighted to hear that Klipboard has supported your significant growth over the last 12 years and helped streamline processes across your business. We are so glad that Harvey and Brockless is successfully using the latest ERP One V21 platform.
It's especially rewarding to know that your confidence in our solutions has led you have successfully incorporated other products in the Klipboard ecosystem to strengthen your ERP. We're also pleased that our support and project delivery teams have been able to build a strong understanding of your business and requirements.
Thank you for your recommendation and partnership. We look forward to supporting your continued success for many years to come.
We've used Klipboard (Insphire) for a number of years and it remains a key part of our day-to-day operations.
Like any system, we've experienced our fair share of issues over the years, particularly around performance and stability at times. However, what has stood out recently is the willingness of the support team to listen and work with us. They've been proactive in investigating ongoing issues, introducing monitoring, and helping us through our migration to Azure and Microsoft Intune.
Support tickets are dealt with professionally, communication is good, and it's clear they're committed to continually improving the platform. No software is perfect, but it's reassuring to see they take customer feedback seriously and are investing in making the system better.
Overall, a positive experience and we're looking forward to seeing the improvements continue.
Resposta da Klipboard
Thank you for your feedback and continued partnership. We appreciate your recognition of our support team and commitment to improvement. We're pleased to hear our efforts have made a positive impact and look forward to continuing to support your business.
Poor support as we have been waiting for a resolution for an issue logged in March.
Case CS0432644
Last response from Ashish Singh was 14/04/2026
Last follow up email from us 21/04/2026
Resposta da Klipboard
Hi Muhammed - I'm really sorry to hear that you are having this issue, I will investigate this issue now and we will come back to you. Thanks for letting us know!
UPDATE: I'm delighted to hear that we were able to resolve your issue, and that the support case has been closed. I hope things continue to be positive and thank you for being a Klipboard customer!
We are still waiting for a resolution to a case we logged in March :
Case CS0432644
Logged 03/03/2026
Last response from Ashish Singh 14/04/2026
Last follow up email from us 21/04/2026
Resposta da Klipboard
Hi Zain - really sorry that your case has not been resolved, we are looking into it now and will come back to you!
UPDATE: I'm delighted to hear that we were able to resolve your issue, and that the support case has been closed. I hope things continue to be positive and thank you for being a Klipboard customer!
Resposta da Klipboard
Many thanks for your review, Marius - we appreciate the support, I'm glad you're receiving a great service from Klipboard!
Overall, my feedback is very positive. In my opinion, our collaboration with Klipboard has been beneficial for both sides. It has been a true win-win relationship, with open communication, mutual trust, and a shared commitment to achieving successful outcomes. I look forward to continuing to strengthen this partnership.
Resposta da Klipboard
Hi Nuno - thank you for your positive feedback, we really appreciate it. I'm delighted that you are enjoying a collaborative relationship with us, it's how we like to work with all our customers. Best wishes to you for the future!
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