Knog Opiniões 

304
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have owned the Blinder Link rear light of a couple of years and it is mounted under the saddle and used at least weekly regardless of the time of year. The mount had a structural failure which mea... Ver mais

Classificada 2 em 5 estrelas

bought two, activated one upon receipt, seems to work , Waited to activate 2nd one, which is a dud, nothing works, followed all steps suggested on their site & noting except then the activated one and... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I purchased the Scout Bike and, for a while, it worked well. Unfortunately, it then started continually beeping and I have been unable to resolve the issue. I followed the guidance available... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I love the products - whether the tag for your luggage or the Bike Scout. brilliant products - easy to handle. I had one technical issue with a Bike Scout and the support case has been handled with p... Ver mais

Informações sobre a empresa

  1. Ciclismo de estrada
  2. Desportos de aventura
  3. Loja de artigos para acampamento
  4. Empresa de equipamento electrónico
  5. Loja especializada em artigos para caça e pesca

Escrito pela empresa

🚴🏽Knog creates tech for the road, trail and outdoors🏔 🇦🇺 Designed in Melbourne, Australia. Enjoyed globally 🌏


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

304 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 54% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(304)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

FABULOUS Customer Service

I have never been treated with more kindness and honesty. I highly recommend Knog. Love all the headlamps we have. I use for many things so have one in all rigs, next to bed and in emergency supply kit.
Can't go wrong here!!

15 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

After Sales Service was Amazing

I want to say a huge thank you to KNOG, especially James Applegate, your after sales service was amazing. They had empathy to understand my case and were always ready to help me. Companies like you nowadays make the difference, here in Brazil we lack this support. Here we are often dependent on those "China" sites that don't care about us.

14 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Good support response

I had a problem with damaged mounting hole in PWR Rider lamp. It was still guarantee period so Knog had no doubts and proposed to replace it with new one. Although sales point was not supportive as they do not sell Knog's products any more and they don't care about their clients, Immediately Knog's support solved my problem sending the replacement to my address directly.

14 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

handy for a handyman

not a bike rider/hiker myself but these are great for using in cramped places like under cars or under houses where my usual style head torch would keep getting caught on things etc. comfy, effective and super handy. cheers

6 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Good product and good service

Good product and good service. I’ve had a 450 Commuter for road riding for a couple years and wanted same for my partner. It has a sleek profile, long battery life and is very simple to use and charge, also has a four dot indicator light for charge level.

I ordered the PWR 450 not realizing it was a larger longer version that just wasn’t suitable for my needs. Knog customer support quickly responded with a return shipping label and guidance on finding the commuter version through online vendors.

11 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Willing to help listen and solve

Very supportive and open to listening on the issues with my front light.

After working together on potential solutions, we came to a fair resolution. They never ever questioned the claim and felt like they were on my side in helping get the most out of the product.

6 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant Knog customer service

I've relied on a Knog Cobbler rear light for the last three years and it has been superb - bright with great visibility from back and sides.

When the light stopped charging recently, I reached out to Knog even though it was out of warranty (>2 years). James from Knog was absolutely brilliant and asked me to send in the light for repair. Two weeks later, I receive a new light in the mail!

Thanks so much James! Wonderful that Knog really stand by their products - Knog customer service is second to none!

26 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Really great LED rear bike light

Really great LED rear bike light. Actually, the only issue I experienced with the product is that the front-facing logo is upside-down compared to the other logos on the product and compared to what it should look like in the product animations / videos.

5 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Now that's what I call customer service.

Bridg Jessop was so totally helpful when I needed replacement clips for my grandson's Knog lights.

Bridg popped a couple of replacement clips in the post and I was very happy, particularly as the guarantee had expired just a few days before I put in my request for a replacement clip.

Weeks went by and no clips arrived. I was disappointed but not surprised, it's a long way from Oz to the UK after all.

I emailed Bridg again to say that the clips had not arrived and immediately two more were dispatched by registered post which allowed me to track their progress.

Eventually, joy of joys, the clips arrived. It really had worked. Customer service is alive, well and living in Australia it would seem.

Thank you so much, Bridg. My grandson is safely illuminated once again, as am I, with my own set of Knogs. My granddaughter also has them. We are Knog's biggest fans, and I dare anyone to say otherwise.

5 de junho de 2023
Opinião espontânea

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