Koala Health Opiniões 117

Quick. Convenient. Very helpful.

I received a text and a phone call from Ash at Koala Pharmacy. She claimed she was calling at the request of my vet, and named them specifically. Ash stated my vet had a policy they would not authorize a prescription online and I would need to call Koala to resolve this. I do not, nor have I ever ordered through Koala. My vet has been authorizing my dog's meds online for two years with a different provider. I don't know who sold my information to Koala, and maybe they have better prices, but I will never use someone who tries to scam me.

Koala staff are very friendly, knowledgeable and helpful. The products are always delivered on time and they are of high quality

Very easy to set up account, great communication and shipping was fast.

I LOVE Koala Health for my pets. Everyone that I have dealt with has been nothing but kind and helpful every time I call. I recommend them to everyone I speak with about dogs.

I know I got a good price at first but most of the cans that were in the shipment were dented. Even the cans in the middle were deeply dented, so I feel like the reason I got such a good deal was so they could put dented cans in my order. Also, every time I get an order through koala, the order is delayed because the manufacturer was out at the time (?) Actually, now I’m paying regular price since the initial order was delivered so I’m a little upset about all of the dented cans. I may cancel my recurring order.

I received prescription quickly . Thank you

When first placing the medication order at the direction of our vet, the order was never "approved" and took a week to process. Our cat is dealing with severe symptoms, so a weeklong waiting period was not ideal. We had to call our vet to get it moving. Then, the existing order that was supposed to be canceled was not promptly canceled and I had to email Koala and ask for a confirmation of cancellation. I am still waiting for a refund of $56.08.

Koala Health has been the best for me and my dog. I live in a very rural area and if I needed a refill on my dog’s medication I would usually have to make a separate trip just for that. The vet clinic had shorter hours and it was difficult to hurry from work and try to make it before the clinic closed. Koala takes care of that plus the price of her medication is much much lower.

This company is amazing when it comes to quick delivery and customer satisfaction. Our order came with a hand written note and a cute scarf for our kitty that we appreciate so much! Amazing company and employees!!

I'd love to be able to edit my subscriptions myself, instead of waiting on a response. Prices don't feel as competitive as they could be. Would love a rewards program or incentive to continue auto ship. It feels like I'm being charged more when there are discount sale that aren't auto applied and sales through other companies in general.

Great first experience. It was easy to place the order and the medication was packaged nicely. Receiving a bandana and a hand written note, welcoming my dog and me to the Koala family was a sweet surprise.

On time deliveries. Excellent customer service.

Reliable resource, approved by my ver, quick delivery.

The kindest customer care team I’ve ever encountered. I am grateful for Koala!

A year and a half ago I got a prescription for my elderly dog, she since has passed away. I have another elderly dog that has kidney disease and I needed to get an anti nausea medication to help her keep her food down . I was told by Koala that they have to have a written script for this so I went to my vet. I got the written script. Meanwhile the medication was in my cart with a 30% off coupon waiting for me to get that script mailed to them. I mailed it to Koala, then they call me and tell me I have already had one of their promotions I don’t qualify, it’s for first time customers customers, I tried to explain to them that it was a year and a half ago and it was for a different dog and that I really needed the break because I have a lot of vet bills They said sorry we can’t help you. Now I don’t have the medication and have to start over. It’s more important for Koala to make money than to help people with their pet needs, I would not suggest this company. It’s all about profit. The customer service team is rude and not empathetic. If they would have told me this in the beginning, it would have saved time and now I’m scrambling to find the medication elsewhere affordable. It’s $16 a pill. Thank you Koala for being such a caring company

Koala always provides exceptional service and friendly interactions with Koala staff. Thank you

Great people. Hi Joree!

Koala was very simple and easy to use! The packaging was aesthetically appealing and thoughtful. Archie loves his Koala bandana that was included.

Great customer service, fast shipping once RX was verified.