I’m really disappointed with my experience with Koch & Köchin. I purchased a pan set for over £100 on 20th October 2025, because I expected a good-quality set that would last. Unfortun... Ver mais
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Leia as opiniões dos outros
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Ver mais
A empresa respondeu
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Ver mais
A empresa respondeu
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Informações de contacto
London, Reino Unido
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,7
Aceitável
366 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor Customer Service
Have yet to receive item but it is not yet delayed. However, tracking information is non existent and what exists does not work which is worrying as they are delivering knives. Customer services must be staffed by inexperienced individuals who are great at “ reaching out” 🥴 but not much help in reality.
30 de maio de 2024
Opinião espontânea
Resposta da Koch & Köchin
Hi Jerry
Thank you for your message.
We received your negative feedback, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Do not use.
Purchased the pre seasoned ready to use non stick griddle pan. Bacon stuck to pan and pan burnt on medium heat. Rubbish
11 de maio de 2024
Opinião espontânea
Resposta da Koch & Köchin
Hi Lee,
Thank you for reaching out.
We received your negative feedback, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind regards,
Cherri
Poor quality
Bought the £65 marble kitchen cookware set and am highly disappointed.
The handles were loose and needed tightened before use. The lids do not fit any of the pans and are easily breakable, and the plastic utensils are flimsy and thin and ping food everywhere when using.
I wouldn’t recommend wasting your money on this product.
Amazon also decided to leave this right outside our front door in full view and it could easily have been stolen.
25 de abril de 2024
Resposta da Koch & Köchin
Hi Lily,
Thank you for reaching out.
We received your negative feedback, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Prompt service
29 de abril de 2024
Resposta da Koch & Köchin
Hi Duncan,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Easy orderdering
Easy orderdering. Frequent updates. Delivered on time.
Knives could be sharper though !!
27 de abril de 2024
Resposta da Koch & Köchin
Hi Ssteward,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
This was my first purchase with this…
This was my first purchase with this company and it won’t be my last. Ordering online was plain sailing no problem at all price point was great delivery on time.
25 de abril de 2024
Resposta da Koch & Köchin
Hi Mrs Rachael,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
I bought kitchen cookware set of 5, will definitely buy again.
I bought kitchen cookware set of 5. really good quality, beautiful look and really fast delivery.
highly recommend.
27 de abril de 2024
Opinião espontânea
Resposta da Koch & Köchin
Hi Shukurulloxon,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Good knife set can’t wait to use thanks…
Good knife set can’t wait to use thanks for sending me the paring knife that was missing. Communication not the best.
26 de abril de 2024
Opinião espontânea
Resposta da Koch & Köchin
Hi Lee,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Resposta da Koch & Köchin
Hi Marc,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Arrived on time as described 👍
26 de março de 2024
Resposta da Koch & Köchin
Hi Dan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Victorinox swiss army knife
Quality item at a great price with speedy delivery. What's not to like.
26 de março de 2024
Resposta da Koch & Köchin
Hi Adrian,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Courtesy and determination
Despite a series of delivery problems Aya maintained a resolute determination to resolve the issues which she did with patience and politeness. 10/10
26 de março de 2024
Resposta da Koch & Köchin
Hi David,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Resposta da Koch & Köchin
Hi Terry,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Resposta da Koch & Köchin
Hello Ronald,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quality knives n great bundle…
Everything was simple n easy to place order ,pay n receive,just how I like it.
Great service and correspondence so well done.
27 de março de 2024
Resposta da Koch & Köchin
Hello John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Well I got a present for a friend and…
Well I got a present for a friend and at the same time ended up getting a Swiss Army knife for myself and really happy with the service and the products the price was really good to overall I have no complaints and I'm very happy would use this company again
26 de março de 2024
Resposta da Koch & Köchin
Hello Anthony,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Lovely funky knives to brighten cooking…
Lovely funky knives to brighten cooking time. Quick delivery, amazing price
26 de março de 2024
Resposta da Koch & Köchin
Hello Lucy,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Purchase of Wusthof knife
Keen prices, responsive to query, all worked well. Would buy from them again
27 de março de 2024
Resposta da Koch & Köchin
Hello Phil,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Blunt knife but no return
I bought a Wusthof Classic 8" cook knife from Koch and Kochin. I appreciat that the knife was delivered promptly. However, the knife was unexpectedly blunt and I can't help to sharpen it after 2 days of use. No one would accept such a knife at this price....
Is it a very old stock that got blunt for long storage? Is it because of the poor QC from Wusthof? Is it even a fake Wusthof? I don't know. All I know is I can't return the product for refund as one of the refund condition is that the product must be "unopened and unused". That doesn't make sense. If you don't open and try it, how do you know the product is faulty?
Would never buy from Koch and Kochin again!
22 de março de 2024
Opinião espontânea
Resposta da Koch & Köchin
Hi Hansyc,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
My knives were well packaged
My knives were well packaged. Arrived on time
They were exactly as described in the advertisment.
Great value for money.
Will be purchasing in the future
27 de março de 2024
Resposta da Koch & Köchin
Hello Christine,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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