I’m really disappointed with my experience with Koch & Köchin. I purchased a pan set for over £100 on 20th October 2025, because I expected a good-quality set that would last. Unfortun... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Ver mais
A empresa respondeu
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Ver mais
A empresa respondeu
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Informações de contacto
London, Reino Unido
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,7
Aceitável
366 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fake company?
I do not believe This company is real, item not received 6 weeks later. No reply’s to email. Suspicious alternative delivery made
13 de outubro de 2023
Opinião espontânea
really good
the pan was in really good condition, fast delivery and i love using it.
27 de setembro de 2023
Absolutely superb customer service.
Absolutely superb customer service.
I can not recommend them enough
25 de setembro de 2023
Good selection of products and exactly…
Good selection of products and exactly what I wanted. Very speedy response and delivery via Royal Mail which I find more reliable than other couriers.
26 de setembro de 2023
Terrible after sales service.
Wrong item sent. No offer of resolution. Emails ignored.
4 de outubro de 2023
Opinião espontânea
Good delivery
27 de setembro de 2023
Great products.
Great products. Extremely helpful customer service.
I will definitely buy again and highly recommend.
28 de agosto de 2023
Best price + great service
Best value I could find. Fast & efficient shipping. A little concerning about how safe the knife is delivered. I guess postal regs allow normal post without the need to be signed for by an adult?
30 de agosto de 2023
Delivery came in 2 parts when the…
Delivery came in 2 parts when the initial email suggested otherwise. They did respond to an email when queried. Good prices on SAKs.
29 de agosto de 2023
Range of products at good prices
Range of products at good prices. Delivered quickly. Will use again.
28 de agosto de 2023
Ordered on a bank holiday but only a…
Ordered on a bank holiday but only a very slight delay. Was received next day after dispatch. Great simple straight forward service. Affordable product and happy with the quality.
28 de agosto de 2023
all knives are rusty after 9 months of…
all knives are rusty after 9 months of use, not suitable for dishwasher at all
29 de agosto de 2023
Opinião espontânea
Good service
27 de julho de 2023
Resposta da Koch & Köchin
Hello Tad,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Didn’t receive the brand I ordered
30 de julho de 2023
Resposta da Koch & Köchin
Hello Nathan,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.