Koio Opiniões 285

If I could give this company zero stars - I would! I ordered a pair of shoes after reading an online review and I was very hopeful. But the shoes were the wrong ones. The label on the box didn't match the shoes, and the shoes inside were nothing like what I ordered.

So I did an exchange, went to the post office, and when they received my return they shipped a new pair. But they shipped the wrong shoes again! Even after speaking with customer service, they shipped the exact same wrong shoes!!!

So then a manager contacted me and ASSURED ME if I wanted to try again they would give me a discount on the order and they would monitor the warehouse fulfillment to MAKE SURE the correct order was shipped.

You can guess what happened...EXACT SAME wrong order! How many times do I have to go to the post office to return their shoes???

I have two pairs of Koio shoes. Top quality shoes. Customer service is responsive, prompt and fair!

Amazing customer service.

Great quality and a wonderful customer service experience.

Love these shoes. I bought two pairs and needed assistance with an exchange on one of the pairs. Aakifah provided excellent customer service, super helpful.

I got a product i was dissatisfied with (not the brand’s fault) and the customer service was very human and lets say they got another loyal customer now!

Just bought my second pair of Capri sneakers and I made an error in my order and noted the incorrect size. Customer service was great and helped to correct the issue. Much appreciate!

Loved the design of the shoe and easy to wear out of the box. However after a few wears the portions of the shoe that crease started to crack. The leather is thin and nothing compared to Common Projects or Oliver Cabells. It feels dry and rough to the touch. I've only worn these shoes out in the city and they are unwearable now due to what looks like spiderweb cracking on both shoes.

Great product! Great service!

Ryan was super helpful in assisting me with figuring out my sizing. His patience and knowledge was perfect in cementing my commitment as a Koio customer.

Super efficient. Wonderful service

Their store is really nice in Soho and their shoes are pretty amazing! Very comfortable :)

Underwhelming for this price point. Bought the capri whites without laces. Fit is terrible, feels loose/not snug, thin material around the foot vs a thick sole, and the faux laces are cheap looking bands. Creases already appearing in the “leather” after 3 wears. Marketing is a 5/5, but value for money is a complete miss and wouldn’t recommend Koio based on the poor quality of the product.

absolutely terrible quality materials and equally awful customer support. I’ve had these shoes for a little over 3 months and the leather is already starting to tear and peel. This should never happen for the price point of the shoe. Customer support is not helpful whatsoever and will just offer you a discount towards another pair that will also degrade in 3 months. To anyone reading this I highly would recommend paying the extra few hundred for common projects, as the quality is a lot higher and the shoes tend not to shoe damage after years of wear. Really disappointed in the KOIOs I bought.

The shoes are the best. And their Lafayette store is awesome. Amazing and helpful staff. Highly recommended.

Truly excellent shopping experience at the Lafayette store! Great shoes great service

I hate writing positive reviews (because I always feel like that reduces the chances of the company needing to offer discount prices, lol),, but I just ordered my 6th pair over the last 2 months. I didn't expect to like the suede as much as I do, uggh.

I had a very good experience shopping in store. The salesman helped me pick out a style that fit me perfect. He also took the time to lace up the shoes very nicely. I would highly recommend stopping in store to get a pair.