Very bad customer service in Houslow…
Very bad customer service in Houslow high street London. I was hungry so thought to go to kokoro as I love their spicy tofu, when I asked the lady who was working there she said we don’t have enough spicy tofu and asked me to put fried tofu inside the box and I was agreed but she didn’t mentioned that u will have to pay extra .. when I was about to pay via card machine I noticed that she charged me extra and when I asked the reason she start arguing with me in front of another customers I felt so ashamed and I paid quickly and came outside and I start cry because she insulted me.
She was so arrogant and very rude lady..
if u have some policy like food is running low than u should have asked from ur customers that can we mix and match but with extra charges and than it’s customers choice if they want or no ..
I will never ever recommend anyone go to Hounslow branch
Very bad experience and they made me cry
From Roxy kaur
