Kollect Opiniões 2591

Reliable and efficient

This was our second time using Kollect and again the service was prompt and efficient. Good value and great communication. We will definitely be using Kollect.ie again.

Really disappointed. Used Kollect years ago to remove a trampoline and it was a great service. This time wanted to get rid of two old sofas . My collection date was postponed late in the evening 3 times and I eventually cancelled. Expecting my deposit back in the next few days. Van driver said they had breakdowns and also had a driver out sick. It's not the drivers fault but obviously Kollects infrastructure can't support business needs. Won't be using you guys again

Really good company, very reliable, great service and ready to help, Johnny collected my Skip Bag promptly.
I most certainly use them again5

The service is horrendous I still have skip bags in my garden after paying for them up front. I received 3 texts from them looking for a review saying they'd collected my skip bags. Customer care is non existent. Do not use this company as they are totally unreliable

ordered 2 skips , was assured I would get them on the day , 1 arrived a day late , skip was from one of there so called suppliers, the other never arrived, and I had to go and book 2 more skips from a supplier miles away , so cost extra 200 each , and 2 days labour
I WOULD NEVER USE THIS COMPANY AGAIN

Very happy with recent collection

Really appalling customer service. I booked a skip bag collection on April 24th, paid in full and received an email saying it is a busy period and skips would be collected between 2-3 days time. Over two weeks on, and I still have a skip bag waiting to be picked up on my driveway. I have called numerous times and been given assurances that the bag should have been collected/will be collected, but approaching three weeks on, I am still looking at a skip bag on my front driveway. I've received texts stating "next day collection" and no collection occurs. To add insult to injury, I received further texts after each supposed collection day purporting to be from the company CEO asking to give feedback on the company's "recent job". My feedback (negative) is not even acknowledged or followed up with.
Now I have to wait until after a bank holiday weekend to take time out of work to call AGAIN to follow up. This time I'll be requesting a full refund.
Absolutely terrible service and I'm so disappointed in Kollect.

Totally professional from first enquiry to pick-up of skip bag. A clear website, pleasant & efficient person who dealt with my enquiry, immediate text acknowledgement and very prompt pick-up of filled skip bag. A very good service.

My driver rang me 20 mins. in advance, which is always useful, and the job was completed in minutes. Removal is instant and the service is cheaper than any of my local providers.

I had a bad experience previously. A lady named Valerie rang me and was so apologetic and wanted to sort the issue out immediacy. She was amazing. She offered me a skip bag and dropped it at my door and. Collected it to. She didn't have to go to the extent she went. I would totally recommend them. Thanks

Absolutely shocking service. My skip bag has been sitting outside for over two weeks, despite multiple phone calls and repeated promises of collection. Every time, I was given a date — and every time, no one showed up.

I asked to speak to a manager, but apparently, they're too overwhelmed with complaints to bother calling customers back — at least, that’s what a rude employee named Jordan arrogantly told us. He clearly thought his attitude would intimidate me.

The level of unprofessionalism and disrespect is unreal. If this is how you treat paying customers, it's no wonder you're drowning in complaints. Avoid this company at all costs — unless you enjoy being lied to, ignored, and talked down to.

Very happy. Excellent customer service. Trustworthy and great value. Would definetely call them back.

Ordered skip online for next day delivery, skip did not arrive the next day. I called the Kollect office an was assured that the skip would arrive. Well three days and five phone calls later the skip still has not arrived. If your planning a job and need a skip at a certain time Do Not hire a skip with this company, they have no regard for anyone's time and are completely incompetent. They could'nt manage to deposit a skip in my driveway, I can only hope they can deposit my 239 euro refund into my bank account. My suggestion would be to use a local skip hire company, because Kollect are totally unreliable. Also all these 5 star ratings seem a bit suspect now after my nightmare experience.

Date of experience: 18 April 2025

What an amazing experience dealing with Jason and his crew! We booked Kollect from England to clear out a property we inherited in Mayo, Ireland. To say they were helpful, friendly, and competent would be an understatement. When we are next in Ireland, I would love to meet them to thank them.

Very happy with the service (Johnny).
2nd time using this company.
Very fast and efficient.
Would highly recommand.

Very happy about the company's service. The team was very friendly and supportive.
The collection was quick, no needed to wait a long time for appointment.
Thanks Kollect Company.
Tatiana, Fermoy

This is my second time to use the company, very handy service as I'm unable to load a skip so to have the lads arrive and take away the stuff was brilliant! Will more than likely use again in the future.

Kollect was an excellent junk removal company.Deco was very professional & tidy when collecting our old sofa .Would highly recommend this company,excellent service & website 👍

Rocky start to my interactions with this company and the experience held to the end. At first they could get my the large skip I needed on the day that I needed it, then they couldn't get me the large skip I needed but could get me the size smaller, then they couldn't get it on the day that I needed so I had to go with a delivery one day earlier, but then it couldn't be picked up on the same day and I would need to keep it for 4 days (blocking my only access out of my gate), but I agreed to that after all the back and forth and they took my payment over the phone, sent me a confirmation email and text with the details. Now today two phone calls from some call center guy to tell me that it will have to be delivered even one day earlier (which would block me from being able to leave my drive for FIVE days). I told the rep that was not an option for us and to please call the yard back. Seemingly he did and they wouldn't budge, delivery one day earlier or nothing. So now having dragged piles and piles of renovation rubbish around my property in preparation for the skip, I've had to tell them to cancel and refund my money.
What a disappointing circus Kollect is. Two stars rather than one because the salesperson I spoke with was friendly even though she likely just told me what I wanted to hear in order to close her deal.