Laced RecordsOpiniões 

Dreadful customer service, huge delays between responses and no urgency as they take payment upfront for pre-order a. You can be waiting a year for an order, lots of delays as well.

Do not admit fault. Shambolic customer service. Hide criticism on social media. Do not value long term customers.

Delivered a ripped open empty box to my door after almost a year of waiting for Bloodborne collection. I contact them and they just will not issue a refund or replacement, nor will they give a clear timeline. Customer service is laxidazical and they take days to respond and it's just the same generic "sorry" message. They say their warehouse needs to confirm anything they do, how long does a phonecall take?

Updated: They responded below but know this, I had to chase them 10 times and the item they'd said they would replace wasn't given a timeline as out of stock, they only jumped into action when I left a review here and commented on Instagram - lovely stuff. Their business SLAs are you to 48 hrs it's so bad.

Laced Records releases high quality video game soundtracks and has a stellar customer service team. They always reply in a prompt manner and have been able to resolve every inquiry I have with them.

Disponibili e puntuali nelle risposte. Anche se la spedizione internazionale ha avuto Seri problemi non mi hanno abbandonato e hanno fatto tutto ciò che potevano e dovevano per risolvere la situazione. Gli imballi sono adeguati ed i tempi, esclusi problemi, congrui.

I've had the unfortunate situation of the package returning to the sender because of my country's Postal Service.

Laced records was kind enough to reschedule and resend the entire delivery, free of charge.

Very warm and helpful customer service. I will do business with Laced Records again, and will do so with utmost happiness.

Very kind, very friendly, I always enjoy chatting with them and ordering their products. Excellent quality!

I have used laced numerous times now and I have never had a bad experience yet! Customer service is always superb, prompt and friendly. I recently had an issue with a defect on one of my expedition 33 records and reporting my replacement and it arriving was easy and stress free. Keep up the good work!

I purchased a limited edition copy of Hitman 2 LP, and as a collector it is important that imperfections are to a minimum. The pressed LP I received had a black line through the white section and a tear away mark at the edge.

I contacted them this is the response:

Laced Records
April 13, 2026, 16:55 +0100
Hey,

Coloured vinyl records are hand-pressed, so slight imperfections like this are very common and, unfortunately, not something we’re able to offer replacements for.

Thanks,

Laced Records Customer Support

So, as a collector of Limited Edition LPs I would not recommend Laced Records as their is no guarantees of quality and no returns if you arr displeased.

I had some problems with delivery, and this folks were so helpful and understanding and they managed to fix everything and I got my Dune awakening record.
Thank you!!!

I’m from Portugal, and I pre-ordered the Expedition 33 soundtrack album quite early. When it was shipped, there was an issue with customs in Portugal and the package was returned. I contacted Laced Records, and they promptly offered to resend the order at no additional cost. After the return process was completed, I received the record in excellent condition. Outstanding customer service!

I am based in Vancouver, Canada and purchased an LP from laced records. The shipping cost was 50 USD which is already absurd by itself (for a single LP collection) . But the worse part is that I have never received the LP. I contacted them multiple times and also the courier APC logistics responsible for the delivery. After 6 weeks with no delivery updates and with them refusing to refund my money I contacted my credit card company to dispute the purchase. Thankfully AMEX accepted my request and refunded me the value.

It deeply disappoints me to see such a level of dishonesty from a business. They never cared about the issue and just kept saying they were investigating.

I would never recommend anyone to buy from such a dishonest business. They don’t have a Google page ( I guess to hide negative reviews ) and the only way to reach their customer service is via email, which can take up to days. It’s sad because it ruined a nice experience as I was looking forward to receiving the LP.

Delivery to Germany took a while, but the customer service was very friendly and quick, and I’m now enjoying my record – thank you very much!

To make things short, you order something and you get nothing.
When you try to take action and ask about the status, you get ignored for 2-3 weeks, then you get a generic "sorry" message, then you get ignored again.

I understand, that shippings from UK to EU are not perfectly smooth right now, but the missing communication and false (if theres any) communication makes a awful image for me.

Right now its almost 8 weeks since the initial information, that my package will be shipped.

I pre ordered the Clair Obscur vynil. The package was shipped, then stayed somewhere between UK and Germany for WEEKS and was returned to the UK without any information....
I contacted laced to send me my money back, but after one week of waiting No Reaction,no money,no solution....absolute scam, i will never order there again! And my 90 Euros Are gone....much money for me....

I pre-ordered the Clair Obscure soundtrack fully aware it wouldn't ship for several months.
During that time I moved house and had to contact support to get my address changed.
They sorted this super quickly and professionally.

When the CD's finally shipped they arrived promptly and well packaged in sustainable packaging.
Will absolutely use them again

aucune nouvelle de la commande et frais de douane a payer à la livraison, achetez vers un revendeur (fnac ...) est un meilleur choix

After 6 days vinyl not shipped.
No response to emails and had to get PayPal to help out with refund!!
Nice looking vinyl's but terrible service.

I ordered the Resident Evil Village Limited Edition 2LP Vinyl, and unfortunately the outer sleeve arrived with a pretty hefty crease.

I reached out to their support team, who were very friendly and quickly arranged to send me a new outer sleeve.
Their customer service was fast, professional, and kind. I’m definitely looking forward to ordering from Laced Records again!

Best regards,
Dominik Mikula