LaLaMira Opiniões 416

Resposta da LaLaMira

6/02/2026

Dear Trish,

Thank you for your feedback. We're sorry to hear the dress did not meet your expectations.

Regarding its appearance, we would like to clarify that the dress in the picture are made by us and the images of this specific dress were taken by our team to reflect its design and details as accurately as possible.

We noticed that you have already been in touch with our support team regarding a return on February 4th. And they provided you with full return instructions soon. We encourage you to follow the provided instructions to send the item back. Once the return is received, we will process your refund.

Should you need any further assistance, please reply directly to the support email for prompt help.

Best Regards
LalaMira

Resposta da LaLaMira

19/01/2026

Hi Dina,

Thank you for your feedback regarding your recent purchase. We would like to clarify that it is uncommon for our items to have the strong odors you described, and we will investigate this matter further upon receiving the returned item.

We are aware that as of January 13th, we have addressed your concerns, and your return package is currently in transit. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team.

Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Best Regards
LalaMira

Resposta da LaLaMira

15/01/2026

Hi Mallory,

Thank you for your feedback. We understand how disappointing it can be when a custom order does not meet your expectations. We would like to clarify that our quality control team provided you with the quality inspection photo, confirming that the dress was made according to the measurements you supplied.

As stated in our policy, custom-made items are non-returnable unless there is an error on our part. While we empathize with your situation and have offered a 30% refund as a goodwill gesture, we hope you can understand our policy regarding custom sizes. If it is indeed our mistake, we will take full responsibility.

We are dedicated to ensuring customer satisfaction and producing quality products. If you have any further questions or need additional assistance, please feel free to reach out to us. Thank you for your continued support.

Best Regards
LalaMira

Resposta da LaLaMira

4/01/2026

Hi Challice,

Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologize for the delay and understand your concern, especially with the upcoming wedding.

To clarify, we received your order on December 15, and it left China on December 21 after being completed. Unfortunately, due to the Christmas and New Year's holidays, as well as customs inspections, the transit time has been longer than usual.

We have already contacted the courier company and confirmed that your package is currently in transit to the local delivery service. We are actively urging them to expedite the delivery and update the tracking information as soon as possible.

We appreciate your patience and understanding during this time. Please continue to monitor the tracking information, and feel free to reach out to us for further questions.

Thank you for your understanding, and we hope your item arrives in time for the wedding.

Best Regards
LalaMira

Resposta da LaLaMira

10/12/2025

Dear Evisa,

Thank you for sharing your feedback. We’re sorry to hear that the size didn't meet your expectations. We always strive to provide accurate size guidance, but we understand that sizing can vary.

If the item is too large, please feel free to contact our customer service team at service@lalamira.com for assistance. We are happy to help you with returns or other solutions you want, and we will ensure you are fully satisfied with your purchase.

We kindly ask that you reach out to us directly through our official channels so that we can resolve the matter quickly and effectively. This way, we can address any concerns in the most efficient manner.

Thank you for your understanding.

Best Regards
LalaMira