Lampmasters Opiniões 

164
•
TrustScore: 3.5 em 5

3,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

They sent me a glass lamp that was very poorly packaged, very little padding so no care was taken when packing it. Needless to say the glass was broken. They insisted that I return the glass pieces t... Ver mais

Classificada 5 em 5 estrelas

I've just received my gorgeous &Tradition vase. As described and even better than in pictures! Very well packaged. Nice delivery times considering UK delivery: ordered on 8th April and received... Ver mais

Classificada 5 em 5 estrelas

Ordered a Nordlux table lamp. Arrived within a week of ordering. The plus in ordering from Lampmasters over other sites that also stocked this lamp is that there was a bulb included for the same price... Ver mais

Classificada 3 em 5 estrelas

Ordered a floss chandelier , was on sale for €1600, all appeared well , after installing, we found that 10 light bulbs not working out of 30, not bulb related as I tested the bulbs different location... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de Iluminação
  2. também em
  3. Acessórios para móveis
  4. Consultor de iluminação
  5. Fornecedor de abajures

Escrito pela empresa

✔ Strongest designer range ✔ 30 days return policy ✔ Excellent customer service At Lampmasters, we have collected the most exclusive lamps from top-class designers and manufacturers.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

164 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(164)

13 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Greetings from UK

Greetings from UK
The lights took a while to arrive, but worth waiting for. I love being able to dim them and they direct well to different areas. The spotlights are smaller than I expected and the light is closer to the end of each spot, so they are a bit more glaring than I expected, so 4 stars instead of 5.

9 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend

Easy to order and excellent communication recovery status. Lights well packaged. Good price paid. Would use again and highly recommend.

29 de novembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

4 stjerner

4 stjerner: Lampmasters tilbyder en super oplevelse. Deres hjemmeside er let at navigere, og de har flotte, genopladelige lamper med god batterilevetid. Købsprocessen var ligetil, og lampen kom hurtigt og godt pakket. Kundeservicen var fremragende; Alessandro og teamet reagerede hurtigt og hjælpsomt, da en vare havde en fabriksfejl. Jeg anbefaler dem varmt og vil bestemt handle hos Lampmasters.dk igen.

15 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Product excellent quality

Product excellent quality, well packaged so no damage in post. Slightly slower than average delivery time but slightly cheaper shopping than other sites. Excellent communication at all times from the retailer.

30 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent from start to finish

Excellent from start to finish, fantastic price, great packaging and customer service.
The product is really good quality and better than I thought it would be so a win win and highly recommended.

10 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

NO NOTIFICATION OF ALTERNATE …

NO NOTIFICATION OF ALTERNATE REDELIVERY Delivered to a post office not the property address without any notification … no note in letterbox by GSL parcel force. No text nothing
The driver had even writtten a hand note on the package which was for an entirely different property over 200 yards away.
These couriers are terrible.

11 de novembro de 2024
Opinião espontânea
logótipo da Lampmasters

Resposta da Lampmasters

Hello,

We are sorry to hear that you are disappointed with our partner.

Unfortunately, while ordering on our website you didn't fill in your full address. We have sent you the order confirmation email with a request to check if all data are correct. You also had access to the Edison link to the status of your order with all order details.

Then we sent you a tracking link the same day we shipped your order and you have been able to track it since then (both the GLS parcel number and Parcel Force parcel number).

GLS / Parcel Force couldn't deliver your order so they delivered it to the local Post Office.

After that, you contacted us so we guided you on where and how to pick up your parcel as we were not able to help you more at this point.

We apologise for all the inconvenience it has caused you.

Best regards,
Team Lampmasters

Classificada 1 em 5 estrelas

Returning items

The measurements of the item were not as stated on the site, which resulted in having to go through the expense & great effort of returning the item, which was far too much & took from the 30/10 to the 21/11 to be refunded. I don't think €15.00 should have been deducted from the refund when the fault lies with the seller, & although given several ticket numbers none of my queries where ever answered, so all together I am an unhappy customer.

21 de novembro de 2024
Opinião espontânea
logótipo da Lampmasters

Resposta da Lampmasters

Hello,

We have looked into your case.
You logged it as a Return via our site. Therefore we handled it as a Return.
We also informed you via email of our full Terms and Conditions.
The overall measurements of the product are stated on our website and, on that basis, it was not handled as a Claim.
You logged the Return on Sunday, 27th Oct and we replied to you on Monday, 28th.
We have also attached a return label asking you to post the product back to us. You posted it on the 11th of November and it reached our warehouse on 15th.
A refund was made back to your card on the 19th.
We have no other registered communication with you, apart from the logged Return.

Kind regards,
Team Lampmasters.ie

Classificada 4 em 5 estrelas

Speedy delivery and bulbs arrived…

Speedy delivery and bulbs arrived safely and well packed. I wish I'd noticed, though, that despite searching for a UK site, the products were delivered from Denmark and thus held up by UK Customs.

(In the end, this did not matter as it turned out my light fitting was at fault & causing the old bulbs to blow. The new bulbs will be used elsewhere in my home!).

7 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Appauling

Appauling. Purchased a light for my husband. The light didn’t work. Asked if it could be fixed. Told it couldn’t be (through your online chat. Please review correspondence! Interesting how I cannot retrieve it!) and was offered a replacement, so recycled the original lamp. Once the new lamp arrived several weeks later was asked to pay for the replacement or else return it. What a joke! Do not purchase from this company!!!

14 de novembro de 2024
Opinião espontânea
logótipo da Lampmasters

Resposta da Lampmasters

Hi Natalie,

We are sorry for your unsatisfactory experience with Lampmasters.

At no point did we inform you that item could not be repaired.

As we strive to make the claim process as convenient for our customers as possible, we decided to send you a replacement while still awaiting supplier’s reply.
Said replacement was sent 28.10. and you were asked to return the defective item 29.10. You then informed us you had disposed of the item.

We did our best to accommodate you and reach an understanding with supplier, but in this case it was found to be paramount to have access to defect item for investigative purposes.

It should also be noted, that we ask customers not to dispose of claimed items before investigation has been concluded – see https://www.lampmasters.co.uk/claims.aspx

We are sorry that a mutually satisfactory outcome could not be reached in this case and hope for your understanding.

Best regards,
Team Lampmasters

Classificada 5 em 5 estrelas

Futura plug in wall light.

We had a few queries before making our purchase and these were all answered quickly by Henri.

13 de outubro de 2024
Opinião espontânea
logótipo da Lampmasters

Resposta da Lampmasters

Hi,

Your praise is truly appreciated and has been forwarded to Henri, who swears it was his pleasure to assist.

Have a bright autumn!

Best regards,
Team Lampmasters

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais