A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5... Ver mais
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Leia as opiniões dos outros
we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Ver mais
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This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trai... Ver mais
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A BIG thank you to David Francis and Harry Phillips for helping me with a time sensitive case. In less than 2 working days they were able to get me a mortgage offer for a client looking to purchase... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Informações de contacto
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Reino Unido
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Excelente
621 opiniões
Respondeu a 61% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
able to speak to decision makers and…
able to speak to decision makers and especially at completion made sure this completed before the offer expired
15 de maio de 2026
5*****
WHAT CAN I SAY ABOUT LANDBAY? 5*****
AMAZING FROM START TO FINISH.
HAVE NOT LOST THEIR HUMAN TOUCH.
15 de maio de 2026
Easy to use portal
Easy to use portal, good criteria, good understanding of client.
15 de maio de 2026
swift mortgage process
Special Thanks to Adam Cross and Harry Phillips. been very helpful and swiftly processed mortgage application
11 de maio de 2026
Resposta da LANDBAY
Hi Ergin,
Thank you for your review. We've passed this on to Harry and Adam and look forward to working with you again soon.
A product transfer should be a simple…
A product transfer should be a simple process , full underwriting is just over the top
5 de maio de 2026
Increased rates at the end of the…
Increased rates at the end of the process. Absolutely terrible way of doing business, severe delays with the application.
8 de maio de 2026
Opinião espontânea
Our BDM assisted with getting a stalled…
Our BDM assisted with getting a stalled completion across the line, allowing the client to keep their interest rate.
7 de maio de 2026
Resposta da LANDBAY
Hi Hayley,
We're so glad we could help get your case across the line. Thank you for taking the time to leave us a review. We look forward to working with you again soon!
A complex case which was handled very…
A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5 lender all day long.
1 de maio de 2026
Resposta da LANDBAY
Thank you for the feedback Gary. We’re really pleased to hear the case was handled well and that our underwriter support made a difference, particularly with the legal complexity.
Amazing service as always from David…
Amazing service as always from David and Alex!
16 de abril de 2026
Resposta da LANDBAY
Thank you for the great feedback. We’re delighted to hear you received such amazing service from David and Alex, we’ll be sure to pass on your kind words!
Under writer Collette on the case was…
Under writer Collette on the case was very helpful and informative.
16 de abril de 2026
Resposta da LANDBAY
Thank you for your feedback Nick. We’re pleased to hear Collette was helpful and informative throughout the case and we’ll be sure to pass on your review!
Simple process through to legals which…
Simple process through to legals which were completed on time
14 de abril de 2026
Resposta da LANDBAY
Hi Nick, thank you for your feedback.
We’re pleased to hear the process was straightforward and that legals were completed on time. We really appreciate you sharing your experience working with us.
Straightforward underwriting
Straightforward underwriting, great support and speed. All you need from a Specialist Bank
13 de abril de 2026
Resposta da LANDBAY
Thank you for your review Al.
We’re pleased to hear you found the underwriting straightforward and appreciated the speed and support from the team.
We look forward to workign with you again soon!
Case cancelled without notice
Landbay cancelled the case due to lack of response from the solicitor who was dealing with their requirements.
Zero communication to myself (broker). Case was re-instated but then client needed to sign all new documents which caused delays.
Intermediary submitted business should have the intermediary involved and informed at every stage. Poor from Landbay on this occasion.
10 de abril de 2026
i had 100% support from the BDM it is…
i had 100% support from the BDM it is very important for me to have that
9 de abril de 2026
Resposta da LANDBAY
Thank you for your feedback Surendra. We’re really pleased to hear you had full support from your BDM. That level of support is exactly what we aim to deliver!
Excellent communication direct with…
Excellent communication direct with underwriting team
1 de abril de 2026
Resposta da LANDBAY
Thank you for your 5 star review Craig!
Process was simple
Process was simple, quick and efficient with good communication throughout.
2 de abril de 2026
Resposta da LANDBAY
Hi Marcus,
Thank you for your feedback. We’re pleased to hear the process was simple, quick and efficient, with strong communication throughout.
We really appreciate you sharing your experience!
Very good communication and cooperation…
Very good communication and cooperation to ensure a smooth process where there was a risk delays.
1 de abril de 2026
Resposta da LANDBAY
Thank you for your feedback Makis. We’re pleased to hear our communication and cooperation helped keep things moving and ensured a smooth process!
Excellent communications and…
Excellent communications and underwriting.
speed of service on all aspects from initial application to completion a breath of fresh air.
1 de abril de 2026
Resposta da LANDBAY
Hi Paul,
Thank you for your feedback. We’re pleased to hear you found the communication and underwriting excellent.
A breath of fresh air is exactly what we aim to be!
Poor customer service for redemption
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trained to deal with the matter. They staff were incompetent and rude and the company was so slow and they forced me to pay additional interest at much higher rates because they were so slow. Always use a broker!!
26 de março de 2026
Opinião espontânea
Resposta da LANDBAY
We're sorry to hear about your experience, and we'd like to put this right.
We reached out via Trustpilot but haven't heard back. We do need to hear from you directly to investigate this properly. If you can contact us with your name and mortgage account number, we'll pick this up straight away.
When we receive large or unusual cash payments, we're required to carry out verification checks before applying funds to an account. This is a legal requirement for all lenders, but we understand it's frustrating when you're trying to redeem your mortgage and want certainty on timings.
Please get in touch at enquiries@landbay.co.uk or on 020 7096 2700 and we'll be able to take this forward for you.
Clear process- competitive product
18 de março de 2026
Resposta da LANDBAY
Thank you for your review Rwbbles!
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