L & L Travel Opiniões 

9
TrustScore: 3.5 em 5

3,3

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Informações sobre a empresa

  1. Traslado do aeroporto

Escrito pela empresa

Reliable airport transfers and private travel across the North West. L&L Travel provides comfortable, professional transport for airports, cruises, events, and long-distance journeys with a focus on service, punctuality, and stress-free travel.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

9 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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3,3

Todas as opiniões

(9)

1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

Driver hit and run my parked car

Last Feb, a driver reversed into my car crushing the bonnet, were seen by a pedestrian but drove off anyway. The pedestrian took a picture of the coach and put it in a local group so I knew what happened. When I called the company to let them know, the woman on the phone was being told by a man that I was a liar and I have no proof. While I reported it to my insurance, I was afraid that my car would be written off with no payout, and as they were aggressive over the phone I had no choice but to drop it and pay for the repairs myself. Shoddy company with no basic decency. Hope your drivers have taken another training course and you taught them not to hit and run.

7 de fevereiro de 2025
Opinião espontânea
logótipo da L & L Travel

Resposta da L & L Travel

L&L Travel is a small family run St Helens, Merseyside-based private hire airport transfer company, WE DO NOT OPERATE COACHES, our largest vehicle is an 8 seat minibus and we categorically reject the allegations made in this review.

No evidence, vehicle details, insurance correspondence or police involvement has ever been presented to us regarding this matter. If the reviewer genuinely believes this relates to our company, we invite them to contact the police as hit and run is a criminal act.

The reviewer was formally asked through Trustpilot’s own process to provide clarification, booking details or supporting information regarding the alleged services described. No response was ever provided.

Despite these significant factual inconsistencies, and despite the reviewer failing to provide any evidence or clarification when formally requested to do so, Trustpilot has chosen to leave this review published on our company profile.

I struggle to understand how a platform built on consumer trust can justify continuing to publish a disputed review describing services our company does not even provide.

Classificada 5 em 5 estrelas

Group Airport run

We booked L & L for an airport run, communication via txt or WhatsApp was great to keep us updated and informed at all times. The driver was polite, opened the door for our group and was on time on each collection. I would highly recommend them and we certainly will re book again. Thankyou again for great service.

19 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent and Faultless Service

Excellent service from all concerned at L&L. Heathrow - Will delivered and collected me extremely efficiently, keeping in touch prior to both trips.
It's a long weary way but Will made it absolutely bearable and a great start and end to a Canadian holiday.
Laura even responded to an email whilst on holiday! Above and beyond, thank you.

4 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Hired a coach for a trip to Wycombe was…

Hired a coach for a trip to Wycombe was asked to pay a deposit , I asked if it was ok to pay later had I was in a crowed area and didn’t want to speak my details out whilst people were around.(told I could).
Phoned two hours later to pay a lady said he was not in to take payment and he would phone back,He did not phone back .
I contacted the company again this was another person I spoke to and he wouldn’t take the payment and said a lady would phone tomorrow morning this didn’t happen so I called in the afternoon and spoke to the First Lady I had spoken to she said she would check because didn’t know the details even though I had given her the details . She said she had been in Amsterdam with a trip from the company from Wednesday. She did phone back to say the had not got a coach for me the reason being I had NOT paid a deposit and re booked the coach out .
When checking their site the Amsterdam trip was Thurs to Saturday , So she was the lady I spoke to on Wednesday afternoon.
When I said it was awful to treat elderly and disabled people in this way she just put the phone down.

27 de julho de 2024
Opinião espontânea
logótipo da L & L Travel

Resposta da L & L Travel

L&L Travel is a St Helens, Merseyside-based private hire airport transfer company. We do not operate coaches, coach holidays, Amsterdam tours or the type of services described in this review. Our largest vehicle is an 8-seat minibus.

The reviewer was formally asked through Trustpilot’s own process to provide clarification, booking details or supporting information regarding the alleged services described. No response was ever provided.

Despite these significant factual inconsistencies, and despite the reviewer failing to provide any evidence or clarification when formally requested to do so, Trustpilot has chosen to leave this review published on our company profile.

I struggle to understand how a platform built on consumer trust can justify continuing to publish a disputed review describing services our company does not even provide.

Classificada 5 em 5 estrelas

Spotless vehicles

Spotless vehicles. Friendly drivers. Always on time. Good comms. All the boxes ticked. Don’t hesitate if you need excellent service.

17 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable and Professional!

We used this company last year on the 7th of July to take us to Manchester airport , we found them to be very professional…..no problems at all, we will definitely use them again this year.

7 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable, recommended airport transfer

As a family we have used L&L Travel on 2 occasions for airport transfers, I would highly recommend them. They are reliable, always arrive punctually and keep in contact when picking up at the airport. It’s never a concern if the flight is early or delayed as they are just there when you need them. The vehicles they use are spotless and have plenty of room for us to sit comfortably plus space for our luggage. They are totally professional at all times and in our experience well priced. Will use them again this year.

8 de agosto de 2023
Opinião espontânea

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