I have been waiting for a callback for over a month. I’ve left several messages regarding an outstanding issue and nobody has had the decency to call me.
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Leia as opiniões dos outros
My emergency home insurance secured a plumber from Lanes to Drains to unblock my downstairs toilet. Rob the allocated plumber from Lanes to Drains was assigned to fix my issue. Rob was extremely pr... Ver mais
These guys are brilliant after going all over Christmas with the most vile smell & our Housing Trust failing us, by not putting the order through until the New Year, to clear the drains, it was a rel... Ver mais
A empresa respondeu
Omg two amazing guys called Chris and Mark attempted to come to our house last night 10/12 road was so busy that they had to come back. kept me informed by text all the time arrived back later very p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Lanes Group Ltd is a leading UK provider of drainage, sewer, and maintenance services. Established in 1992, we have built a reputation for excellence, reliability, and innovation, serving a diverse range of clients across the public and private sectors. From homeowners to large corporations and public utilities, we offer tailored solutions that meet the specific needs of our customers. Our comprehensive range of services includes emergency drain unblocking, CCTV drain surveys, sewer rehabilitation, and large-scale infrastructure projects. We utilise cutting-edge technology and state-of-the-art equipment to ensure that our work is efficient, effective, and environmentally friendly. This includes the latest no-dig techniques, which minimise disruption and reduce costs for our clients. At Lanes Group, safety is at the heart of everything we do. Our highly skilled and experienced teams are trained to the highest industry standards, and we are committed to delivering exceptional customer service with every job we undertake. We operate 24/7, 365 days a year, providing peace of mind that we are always on hand when you need us. With over 2,000 employees and a network of depots across the UK, Lanes Group is perfectly positioned to respond quickly to any drainage or maintenance challenge. We are proud of our heritage and continue to lead the way in our industry, constantly striving to exceed expectations and deliver outstanding results for our clients. Discover why Lanes Group is the trusted choice for drainage and maintenance services by visiting www.lanesgroup.com.
Informações de contacto
Building 1, 300 Lansdowne Road, M30 9PJ, Manchester, Reino Unido
- 0800 526 488
- marketingdepartment@lanesgroup.co.uk
- lanesfordrains.co.uk
3,7
Aceitável
950 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awful company can't be bothered to…
Awful company can't be bothered to answer phones. Send out letters that are very economical with details.
28 de janeiro de 2026
Opinião espontânea
Resposta da Lanes Group
Hi Jennie,
We are so sorry to hear that your experience with Lanes Group wasn’t as expected, and your feedback is valued.
We’d love the opportunity to discuss this with you.
Please send your contact details to customerresolutions@lanesgroup.co.uk and one of our team will be in touch.
Thank you,
Lanes Group
Professional and friendly.
So, our drains were blocked and over flowing at 17:00 hrs called our insurance who sent out LANES Group.
We had a call from LANES who said someone will be with you within an hour to CLIPSTONE Mansfield and he was, so professional and friendly. Got straight onto the job knew the solution and where the blockage was which was a few doors down.
Would definitely recommend LANES Group ***** from me. Well done 👍
8 de janeiro de 2026
Opinião espontânea
Resposta da Lanes Group
Hi Martin,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Kind Regards,
Lanes Group
Excellent service
Excellent service from both the office and the lads who came out . Kept updated and all issues explained clearly. Thoroughly recommend Lanes for Drains
2 de janeiro de 2026
Opinião espontânea
Resposta da Lanes Group
Hi Neil,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Kind Regards,
Lanes Group
If I could leave no ratings I would,sat…
If I could leave no ratings I would,sat here for 3rd time appointment re arranged,3 days unpaid from work waiting for a bunch of Muppets clearly no customer service skills to ring or send a message to say not coming to locate a burried manhole I knew nothing about that is blocked with tree roots and needs bricking to level of ground,my wife is disabled with a chronic illness and this stress is making her very poorly, waterboard keep chasing but no one cares,us little people clearly don't matter
15 de dezembro de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Emma,
We are so sorry to hear that your experience with Lanes Group wasn’t as expected, and your feedback is valued.
We’d love the opportunity to discuss this with you.
Please send your contact details to customerresolutions@lanesgroup.co.uk and one of our team will be in touch.
Thank you,
Lanes Group
Omg two amazing guys called Chris and…
Omg two amazing guys called Chris and Mark attempted to come to our house last night 10/12 road was so busy that they had to come back. kept me informed by text all the time arrived back later very professional and so so helpful thanks for clearing my drains it didn’t take them long at all obviously knew their job inside and out. Thanks guys one happy customer
10 de dezembro de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Sally,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Kind Regards,
Lanes Group
Taylor Wimpey company of choice
Our goto company in East and West Scotland for CCTVs and sewer remedials. Great service from the operatives and George Reynolds/Brian Kerr very helpful and friendly
28 de novembro de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Patrick,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Kind Regards,
Lanes Group
Great Service for Toilet Unblocking
Engineer arrived on time and promptly identified the issue with our blocked toilet. Using his camera equipment he was able to see the problem and very quickly remove the blockage. The engineer was careful, polite and cleared after him. All done and workingperfectly in half an hour. Great Service.
20 de novembro de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Mr Smith,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Just had a blockage cleared by John……
Just had a blockage cleared by John… professional, polite, really cared about not making too much mess. Drain was cleared and couldn’t be happier.
4 de novembro de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Gordon,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Jamie Lashbrook at the Plymouth depot…
Jamie Lashbrook at the Plymouth depot was an absolute star getting a CCTV drains survey booked in and reported in just over a week. Selling properties is stressful and when buyers are being picky this report provided the reassurance that was needed that there were no major issues.
23 de outubro de 2025
Opinião espontânea
Resposta da Lanes Group
Hi,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
How does anybody get hold of this…
How does anybody get hold of this company? They don't respond to emails, their phone sends you round in circles. It's infuriating.
24 de outubro de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Sarah,
We are so sorry to hear that your experience with Lanes Group wasn’t as expected, and your feedback is valued.
We’d love the opportunity to discuss this with you.
Please send your contact details to customerresolutions@lanesgroup.co.uk and one of our team will be in touch.
Thank you,
Lanes Group
Needed a drain clearance on Bank…
Needed a drain clearance on Bank Holiday Sunday - great service arrived within an hour and all sorted - highly recommend and would certainly use again
Thank you
Phoenix Accommodation
24 de agosto de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Pauline,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Frank is a star
Frank, from the Bristol depot, was fantastic: prompt, courteous, careful, and made sure the job was done efficiently and completely. No corners cut; just brilliant.
17 de agosto de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Hugh,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Excellent work, can't be faulted, very pleased
Dave and his colleague arrived from Manchester and went straight to work on a task at my mother's home in North Yorkshire. Explained what they needed to do to replace very old drainage pipes and worked solidly despite the 28 degree heat. A really neat and efficient job. Polite and tidied up afterwards. I would highly recommend. Thank you!
14 de agosto de 2025
Opinião espontânea
Resposta da Lanes Group
Hi,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Frank is a credit
Frank attended us today and went above and beyond to help us!!! Last guys just plunged and left but he made sure the problem was solved. He is a credit to your company and if we have ant issues again we want him to return. Impeccable work ethic and knowledge is amazing
12 de agosto de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Maura,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Great service
Great service. Came promptly and sorted quickly. Friendly service from Frank. Much appreciated
9 de agosto de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Robert,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Outstanding. Steven, van pack, Manchester depot.
On Saturday 2/8/2025 we had a very unpleasant drain issue. Steven arrived at our home, and he assessed the situation. Steven was very polite, reassuring, supportive, and helpful. Steven worked endlessly and never gave up to finding a solution to resolve, what proved to be a more challenging situation than first appeared. Supporting and resolving our neighbours issues too. Steven's work in resolving our issues was examplary, not only with his professional knowledge and 100% commitment but also his people skills. Steven is an absolute credit to himself and your company.
Steven, thank you so much for everything you did for us.
2 de agosto de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Stevan,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
I would like to leave some brilliant…
I would like to leave some brilliant feedback for Steven he came out on Saturday to sort my neighbours drains through the man hole and my was effected too he was from Manchester depot Van pack. He was so helpful and stayed until the fault was resolved so patience and policy and did everything he could to get the fault fixed. He was excellent…. Can’t thank him enough
2 de agosto de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Stef,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Steven and Joe - great team, great job
Steven and Joe were great today. Polite, friendly and hard working. Having managed to get the drain partially flowing again, they didn’t give up and tried different ways to eventually clear the roots that were blocking the drain. A great job well done through their perseverance and ingenuity in sorting out the problem. A credit to your company!
30 de julho de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Neil,
Thank you so much for sharing your positive experience with Lanes Group.
We value all feedback, and your comments will be shared with our team.
Your business is appreciated, and if we can be of service again, please contact us at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Glasgow depot are great
I can't speak highly enough of the Glasgow depot. Especially JP and Alan. Since they came on to EDC framework they have made a big difference. They go above and beyond in all works required. Recognition required also to the operator Daniel who carries out most work for myself on their behalf. Reports and works are first class. I would reccomend anyone in need of any kind of drainage works to. Glasgow Lanes Group
14 de julho de 2025
Opinião espontânea
Resposta da Lanes Group
Hi David,
Thank you so much for taking the time to leave an excellent review.
Feedback is very important to us, and we will share your comments with our team.
We appreciate your business, and if we can be of service in the future, please let us know at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
Preston depot were superb
Preston depot were superb to deal with. Initial contact was with Vicky and she was great; polite, chatty yet professional. Peter came out at the agreed time to do the survey. He explained the process and the findings clearly. I received a quote very promptly from the office and the repair was scheduled in. There was a hiccup on the scheduled day due to someone off sick. Resceduled for the following day and Peter came out to do the job. Again very professional and informative. All round great service. Well done.
10 de julho de 2025
Opinião espontânea
Resposta da Lanes Group
Hi Roger,
Thank you so much for taking the time to leave an excellent review.
Feedback is very important to us, and we will share your comments with our team.
We appreciate your business, and if we can be of service in the future, please let us know at marketingdepartment@lanesgroup.co.uk
Thank you,
Lanes Group
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