Lanes Group Opiniões 

Update: After making a formal complaint I have now received a full refund.

I asked for an investigation of a drain that runs from the front to the back of my house as we have damp coming up through the floor at the point where waste from an upstairs bathroom meets the drain. This company insisted on payment up front of c£350 for a CCTV survey which would entail up to 2 hours on the property. I paid as I had read good reviews here, and thought I could trust them. However, communication was poor - the lady in the office always seemed to be in some sort of meeting - with the result that I was not given confirmation of the visit until the day and no time of arrival other than before lunchtime. I was away from home that morning, but my adult children were in, so I made my way over. My daughter called to say they'd arrived when I was about 20 minutes away. To my surprise when I got there they had already left and had surveyed a drain - but the wrong one! When they tried to access the drain from the manhole they couldn't, and they said that it would be necessary to remove the toilet. So instead of waiting for me to arrive and make a decision on that, they went ahead and totally needlessly surveyed a completely different draing at the back of the house that couldn't possibly be the source of the problem, and that I had not requested to be surveyed. They have since been refusing to answer my emails. So basically this company cannot be trusted. They have no integrity and will rip you off and then ignore your communications. I will be making a formal complaint but wanted to let people know what they are in for if they book this company. Appalling.

Called the customer service line, for assistance with unblocking a toilet that the previous day a well known company which covers plumbing emergencies for insurance companies failed to clear and did not even arrive with correct equipment and left me in the same position as before they arrived, their advice was to call someone to remove the toilet and clear the blockage as they were " worried " they would possibly damage the toilet during the repair.

So I called Lanes for advice and assistance. The team explained the cost and I also explained I had to attend a hospital appointment later in the morning so time was a problem. The customer service team were great and sent a team to my property within the hour.

The team were very friendly and polite, used a cctv drain camera, located the object stuck in the drain at the back of the toilet and then removed the obstruction ( never use toilet rimblocks). No need to remove any fittings, pipes or the toilet. They arrived with specialist equipment to undertake the job with minimal fuss and no mess. Great service from the whole team at Lanes who cover the Nottinghamshire area. I would definitively recommend this company for any drainage problems. Rather than a certain company who have the name plumb but don't care, I will let you work out the name. Well done Lanes 👏 5 stars.

I never usually write negative reviews, but this story needs sharing!

Lanes for Drains were sent to my property by Admiral Insurance's home emergency service. Our drains were blocked causing waste water to back up to the bathrooms. I won't mention the name of the guy, but he went upstairs claiming that a toilet there was causing the problem.

Job done he went back to his van. We tested the fix by flushing some toilets and it was worse than it had been previously, with kitchen sinks now also blocked.

I ran to the van and before he headed away asked him to come back and take another look.

This time tried something different and he blasted the drain outside with a powerful hose to find sand and sediment flowing back out. This led him to diagnose that we had a collapsed pipe under the house that would require us to move out so that excavations and repairs could take place.

A second opinion today by another contractor has shown that this was a simple blockage (fixed within 30 minutes) and had the Lanes contractor been looking in the correct drain, adjacent to the one he'd been investigating, he could have had this fixed in a matter of minutes.

I'd love to know how much Lanes charge Admiral Insurance for this kind of work! Steer clear.

Exceptional Service - Lanes for Drains Delivered Beyond Expectations!

I recently had the pleasure of availing the services of Lanes for Drains to clear a stubborn sewerage blockage on my property, and I must say, it was an outstanding experience from start to finish. The entire team, from Chloe in the Plympton office to the technician Chris, went above and beyond to ensure a smooth and efficient resolution to the issue.

From the moment I called their helpline, Chloe's warm and friendly demeanor immediately put me at ease. She patiently listened to my concerns and assured me that the Lanes team would handle the situation promptly. Her professionalism and empathy truly impressed me, making me feel valued as a customer from the very beginning.

Shortly after my call, Chris, the technician, arrived at my property with a smile on his face and a reassuring confidence. He carefully assessed the situation, explaining the procedure and the steps he would take to resolve the blockage. Chris exhibited exceptional knowledge and expertise, providing me with valuable insights into my drainage system.

Throughout the process, Chris remained focused and committed to delivering a top-notch service. His dedication to solving the problem was evident as he worked tirelessly to clear the blockage. He even took the time to explain preventive measures to avoid similar issues in the future, showcasing his genuine concern for the wellbeing of my property.

What truly sets Lanes for Drains apart is their unwavering commitment to customer satisfaction. Chloe and Chris' professionalism and dedication reflect the company's values of excellence and integrity. I could not have asked for a more positive experience with a drainage company.

Thanks to Lanes for Drains and their exceptional team, my sewerage blockage was cleared efficiently, and the area cleaned. I am delighted with the results. I highly recommend Lanes for Drains to anyone in need of drainage services, as their team will undoubtedly exceed your expectations and provide you with a service that goes beyond the call of duty.

In conclusion, my heartfelt thanks go out to Chloe and Chris, who are true assets to the Lanes for Drains company. Their excellent service and genuine care have left a lasting impression, and I will certainly turn to them for any future drainage needs.

A big thumbs up to Lanes for Drains and their outstanding team!

On time, pleasant, efficient, clean & tidy.

This firm had been used by us before and sent a vehicle that was quite over sized. The operative had no idea what the task involved so was guided by my Business Manager (female) in my absence. The operative was very grumpy and moody and although completed the task involved was not a pleasure to have on site.

Lanes responded extremely quickly to an immediate need for assistance. We had never worked with each other before, but they made the best endeavours to arrive on site and clear our septic tank as a matter of urgency.

Don't actually know what they did today! They turned up at about 4pm and sat in their vehicle for about 20 minutes. Then they went into my back garden, w/o announcing their arrival/knocking on my door. I went out to greet them and they said they would need to access drains from a neighbours property and left. Don't know what happened thereafter or whether the problem was resolved. They left without advising resolution status. Worst Lanes Group crew that I have so far encountered....

I had a drainage problem at my property. Lanes studied the reports and visited the site. They quoted for the job and sent a team of four for two days. The team were helpful, told me what they were doing and were careful about my property. They checked the work and sent me a completion report. I'm pleased and am happy to recommend them.

Lanes for Drains (Aberdeen Depot) were fantastic to deal with from start to finish. Excellent communications with Mark Morrice who is impressively customer focused and superb on site work by John.
Never easy to get 10/10 but this experience was definitely superb.

Andy Farrow was easy to deal with
good ambassador to your company

Michael from this company was an absolute pleasure to work with. He took the time to understand my project and asked questions that made sure he had a thorough understanding of what I needed. With his expertise, he provided me with a range of options that best suited the project rather than trying to upsell me on the most expensive option.
His customer service skills were top notch and he was extremely friendly throughout the entire process. I
cannot recommend him or this company highly enough and will be sure to come back when I need any more work done in the future! Thank you Michael!

very responsive, knowledgeable and totally reliable

Drain camera survey, carried out on job agreed date, verbal reports and drawing of drainage lay out given on the same day.

Lanes were able to provide a same day call out. The engineers, Charlie and Andy were dedicated to finding a solution to the problem. They were knowledgable and professional. I would recommend.
David
Salcombe

Excellent work by a very friendly crew.
However the price paid for such little work was
Disheartening. I did not realise how simple the work was as I envisaged a larger scale of work on the drains.

Operatives were very polite and helpful, nothing was too much trouble for them.