I have been waiting for a callback for over a month. I’ve left several messages regarding an outstanding issue and nobody has had the decency to call me.
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Leia as opiniões dos outros
My emergency home insurance secured a plumber from Lanes to Drains to unblock my downstairs toilet. Rob the allocated plumber from Lanes to Drains was assigned to fix my issue. Rob was extremely pr... Ver mais
These guys are brilliant after going all over Christmas with the most vile smell & our Housing Trust failing us, by not putting the order through until the New Year, to clear the drains, it was a rel... Ver mais
A empresa respondeu
Omg two amazing guys called Chris and Mark attempted to come to our house last night 10/12 road was so busy that they had to come back. kept me informed by text all the time arrived back later very p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Lanes Group Ltd is a leading UK provider of drainage, sewer, and maintenance services. Established in 1992, we have built a reputation for excellence, reliability, and innovation, serving a diverse range of clients across the public and private sectors. From homeowners to large corporations and public utilities, we offer tailored solutions that meet the specific needs of our customers. Our comprehensive range of services includes emergency drain unblocking, CCTV drain surveys, sewer rehabilitation, and large-scale infrastructure projects. We utilise cutting-edge technology and state-of-the-art equipment to ensure that our work is efficient, effective, and environmentally friendly. This includes the latest no-dig techniques, which minimise disruption and reduce costs for our clients. At Lanes Group, safety is at the heart of everything we do. Our highly skilled and experienced teams are trained to the highest industry standards, and we are committed to delivering exceptional customer service with every job we undertake. We operate 24/7, 365 days a year, providing peace of mind that we are always on hand when you need us. With over 2,000 employees and a network of depots across the UK, Lanes Group is perfectly positioned to respond quickly to any drainage or maintenance challenge. We are proud of our heritage and continue to lead the way in our industry, constantly striving to exceed expectations and deliver outstanding results for our clients. Discover why Lanes Group is the trusted choice for drainage and maintenance services by visiting www.lanesgroup.com.
Informações de contacto
Building 1, 300 Lansdowne Road, M30 9PJ, Manchester, Reino Unido
- 0800 526 488
- marketingdepartment@lanesgroup.co.uk
- lanesfordrains.co.uk
3,7
Aceitável
950 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick Response
Good communication, hard working and experienced employees, problem sorted out.
12 de junho de 2023
Resposta da Lanes Group
Hi Patricia,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
We did not use them
8 de junho de 2023
Resposta da Lanes Group
Hi Darren,
Apologises for this, please could you delete your review as it is not based off a genuine experience.
Thanks,
Lanes Group
Bathroom shower/ sink problem
Would like to thank all concerned who dealt with our plumbing problems today, particularly Paul who sorted out the problem for us, thanks again.
12 de junho de 2023
Opinião espontânea
Resposta da Lanes Group
Hi Ron,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Dave and Mark ( Charlie dimmock and…
Dave and Mark ( Charlie dimmock and Alan Titchmarsh) no idea who was who have spent the week at my house and have to say what a couple of great lads . Kept me informed daily as to what was what . I'm glad I made you both a brew now 😂
9 de junho de 2023
Opinião espontânea
Resposta da Lanes Group
Hi Joe,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Resposta da Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Rapid response
Rapid response - Joanne who answered the phone is very friendly & efficient. We have been customers of Lanes for many years & would not use anybody else - no job is too big or too small for them to tackle
23 de maio de 2023
Resposta da Lanes Group
Hi Colin,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
From first contact with Oliver in the…
From first contact with Oliver in the office to cctv and jetting guys on site, all very polite and professional. Highlighted several issues with foul run prior to receiving detailed report. Many thanks for great service.
30 de maio de 2023
Resposta da Lanes Group
Hi Shaun,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Polite, communication great and very tidy
Just had an inspection chamber added by Dave's team in manchester.
Very polite, kept me updated through the process. The work they did was incredibly neat and tidied the garden up afterwards to a great standard.
6 de junho de 2023
Opinião espontânea
Resposta da Lanes Group
Hi Phoebe,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Lanes drains provided a swift response…blocked toilets
Lanes drains provided a swift response to unblock our toilets. Ben from the Washington depot took my call and arranged same day.
21 de maio de 2023
Resposta da Lanes Group
Hi Mike,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Quick response to my request and a…
Quick response to my request and a great job done by your team.
Thanks Lanes
24 de maio de 2023
Opinião espontânea
Resposta da Lanes Group
Hi Brian,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Very efficient
Very efficient, friendly and professional company who spared no time in going through technical issues. Highly recommended.
23 de maio de 2023
Resposta da Lanes Group
Hi Fassam,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Job was completed on time and to the…
Job was completed on time and to the satisfaction of the site representatives
8 de maio de 2023
Resposta da Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
I found Lanes were very competent
I found Lanes were very competent, easy to contact and arrange an appointment.
8 de maio de 2023
Resposta da Lanes Group
Hi,
Thank you for taking the time to leave your review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Hopefully we can get them 5 stars from you next time!
Thanks,
Lanes Group
Reported blocked drain to Insurance…
Reported blocked drain to Insurance Company at 9.30.
Lanes for drains arrived within 2 hours and 15 minutes, sorted blockage and cleaned up.
Excellent service.
23 de maio de 2023
Opinião espontânea
Resposta da Lanes Group
Hi Jim,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Lanes employee unblocked our communal…
Lanes employee unblocked our communal drain on behalf of Thames Water. Very polite, efficient and cleaned the area afterwards. Very pleased.
22 de maio de 2023
Opinião espontânea
Resposta da Lanes Group
Hi Cath,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Superb service
The drain engineer Lance recently visited us. He was superb. Service was beyond and fantastic.
Once again thank you so much Lance
20 de maio de 2023
Opinião espontânea
Resposta da Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
patch lining and concrete removel
guys on site kept myself informed of every detail
11 de maio de 2023
Resposta da Lanes Group
Hi Steven,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Couldn't fault them
Couldn't fault them. The booking process was so straight forward and the Operations Team kept me informed. The Tanker Engineers went the extra mile to assist out engineers with the remedials works they were carrying out.
27 de abril de 2023
Opinião espontânea
Resposta da Lanes Group
Hi Frances,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Resposta da Lanes Group
Hi Neil,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Great job carried out by Liam
Great job carried out by Liam , he was very knowledgeable friendly and got the job done which the previous day DYNO-Rod failed and made a terrible mess.
I highly recommend Lanes group.
Many thanks for your workmanship.
15 de maio de 2023
Opinião espontânea
Resposta da Lanes Group
Hi Robert,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
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