Laresar Opiniões 160

Comprato a Gennaio 2024 aspirapolvere laresar elitè 7 e con aspirapolvere ancora in garanzia ho chiesto supporto al loro helpdesk tramite email (come da libretto istruzioni) per denunciare il problema. Dopo una prima risposta che ha chiesto invio del video con l'anomalia non si sono fatti più sentire. Fatte decine e decine di email di sollecito senza nessuna risposta..... Fatto anche ricerca su web
del pezzo di ricambio ma non più disponibile. Visto la mancanza di supporto e anche il mancato reperimento dei materiali sconsiglio l'acquisto dei prodotti di questa marca.

Do not buy an anything from Laresar! The machine was great until it was about 4 months old and then the motor broke. Customer service is awful, no phone number, got a couple of replies from the email address promising to send a new part and now months later no reply and no new part. Total rip off. Don’t do it. Waste of money and you won’t get a refund.

Robot acheté en oct 2023, depuis le 1er changement de sac de poussière il ne le détecte plus. Depuis le mois d'octobre 2024 souci avec la batterie, le robot n'arrive plus à aspirer toute ma maison. Contacter le SAV depuis le 11/12/2024, fait des vidéos, des tests, des mails, le 19/12 il me propose le remplacement de la batterie que j'accepte et depuis ils font les morts. Ne surtout pas acheter leur robot c'est un produit de très mauvaise qualité.

Auto-emptying never worked. I’ve had this vacuum about 3 months and it won’t work. It gives a fan error. Followed all troubleshooting steps multiple times. Gsrbage.

The robot hover, well its ok (perhapse 3 stars), but it is the customer service that gets the 1 star.
The robot hover is "sort of Ok", but it will get stuck on sloping furniture legs and even though the specification says otherwise- it *will* fall off the edge of steps!
Poor quality on the dust collection box, the lower plastic door hinge snapped after only minimal usage.
I also found it difficult to get original spare parts and consumables, the Amazon Laresar store stocks next to no consumables and most of those that are advertised are not in stock.
But the one star is given due to the very disappointing Laresar customer services.
I contacted them regarding the broken dust box and replacement consumables. After 6 weeks of false promises and not the quickest communication I have given up. I will not be buying from Laresar again.

Bought a Laresar ultra 7 Vaccum cleaner.
Well within the warranty the product stopped working displayed E1 error.

The only way to contact customer service is via email.
'Working Hours: 9:00 a.m. to 7:00 p.m., Monday to Friday. If you have an emergency, please contact us at: support . at. laresar.us.'

'If you have an emergency, please contact us at: support.at.laresar.us.' - What a joke. Do they respond ?
Have emailed them 2 weeks ago. No response. There is no way to activate the warranty.

No contact numbers. no presence on linkedin or any other social media to name and shame this company.

Very little product information online + no manuals for the product I purchased.

Please stay away from this company and its products. Waste of money and time.

No response from customer service regarding faulty battery. Very disappointing.

Bought it maybe a year ago and it worked well, until it doesn't. As other reviews, I do not recommend it - no support (they would reply, but you won't get any help).

Mon robot est tombé en panne quelques mois après l'achat. Il ne détecte plus le réservoir à poussière, puis la batterie est "endommagée" (merci l'assistance vocale de prévenir).
SAV catastrophique, et le mot est faible : problème datant d'avril 2024, toujours non réglé.
Plusieurs échanges de mails, puis plus de réponse. Après plusieurs relances, quelqu'un reprend le dossier, il faut tout réexpliquer, faire des tests, envoyer des photos/vidéos, réinitialiser l'appareil / l'application.
A date (01/2025), à nouveau sans retour de leur part et robot toujours HS. Une honte.

Stay away from these vacs had a cordless elite 7 battery stopped charging cant get a hold of anyone in customer service they just ignore you the vac was not even a year old. Emailed them no response called there customer service number it just rings busy all the time

After just over 12 months of use my L6 Pro robot cleaner stopped working advising that the 'battery was damaged or not installed'. After trying all of the trouble shooting tips I contacted Laresar customer service who initially were quick to respond and promised to send out a replacement battery within 15 days. 3 months on and still no battery and despite numerous chases they have now stopped responding to my email. Based on my experience I would avoid.

J'ai contacter Laresar depuis le 04 Septembre pour commander une pièce que j'ai perdue sur mon aspirateur Laresar Élite7 alors que je l'avais acheté qu'en Décembre 2023, j'ai refait plusieurs Mails sans aucunes réponses , très très déçue aucun suivi de leur part!!!

Non comprate niente ricambi inesistenti assistenza zeroooooooo9

A fuir, 2 aspirateurs robot acheté en 2023 avec ma garantie amazon. Et produit défectueux malgré un super entretien. Acheté des produits aussi cher pour durer si peu de temps. Malgré plusieurs mails, appel Amazon. Aucun retour de leur part. Plus jamais laresar

Il prodotto è scadente. Acquistato a febbraio 2024, dopo qualche mese non funzionava già più. Ci hanno inviato una batteria di ricambio ed il motore nuovo. A dicembre non funziona più. Il supporto non ci sta rispondendo seppur ancora in garanzia. Non compratelo!

Im April 2023 habe ich mir den Elite 5 gekauft jetzt ist der Akku oder Ladegerät defekt trotz mehrfachen Versuche ist kein Kontakt zu Stande gekommen. Für mich ist er jetzt Schrott denn Ich habe versucht ein Akku nach zu kaufen aber es gibt keine für den Elite 5, obwohl noch Garantie drauf ist

Produit défectueux après seulement 5 mois d'utilisation. SAV inexistant malgré l'achat d'une garantie de 3 ans sur Amazon. Ils cessent de répondre dès que vous exprimez votre mécontentement... MARQUE À FUIRE !!!!

The robot vacuum worked well, until it stopped sucking after 10 months
Emails have been ignored.
I bought from Amazon and even Amazon will not let me write a review on the product. Very ominous and worrying. Seems like they are not a good company deal with.

have the mars 01 for 1st floor excellent robot cleaner

The design faults of the Stick version (7) are insurmountable. It’s garbage. Only tech it twice and it tries my patience too much. I eventually took part OUT TO MAKE IT WORK then threw it out. Another few hundred dollars lost.
I intend only to buy from a store from now on. I have also written to them with suggestions but I doubt they will take notice.
My fault for buying Chinese rubbish.