I made a mistake on a gift card email address. I had not signed into Airbnb and never received a receipt. After speaking with Airbnb support, I was directed to contact Launch gift cards. It did not t... Ver mais
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Leia as opiniões dos outros
Two attempts to purchase Airbnb gift cards declined. Used different card each time. Replied to the decline as directed and got an auto-response that simply affirmed the payment processor declined the... Ver mais
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Came up as first search result for Etsy and mother purchased a gift card thinking it was a legitimate business, no confirmation sent and gift card never provided but money charged. Seems like a pret... Ver mais
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This is the first time I purchased a Hopper gift card for my sister. There were some problems on her end, but when I emailed customer support, they responded the SAME DAY (almost unheard of in today’s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Gift Card Service
Informações de contacto
Estados Unidos da América
- launchgiftcards.com
2,9
Aceitável
123 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick response and resolution within…
Quick response and resolution within one hour. Super helpful and friendly.
12 de março de 2026
Opinião espontânea
Resposta da Launch Gift Cards
Hi Nina,
Thank you for taking the time to leave a review! We are glad to hear our support representatives were able to help in a timely manner. Our live support team is available seven days a week if further assistance is ever needed.
Thank you,
Launch Gift Cards
Rechnungsanforderung wird ignoriert
Leider äußerst enttäuschender Kundenservice.
Auf mehrere E-Mails zu meinem Anliegen habe ich ausschließlich automatisierte Copy-Paste-Antworten erhalten – ohne jegliche inhaltliche Auseinandersetzung mit meinem konkreten Problem. Es wirkt nicht so, als würde überhaupt jemand die Nachrichten tatsächlich prüfen.
Besonders problematisch ist, dass trotz mehrfacher Anfrage kein ordnungsgemäßer Rechnungsbeleg ausgestellt wurde, obwohl dieser nach deutschem Recht verpflichtend ist und von mir zwingend für steuerliche Zwecke beim Finanzamt benötigt wird. Auch auf meine Bitte um Stornierung wurde nicht eingegangen – stattdessen erneut eine Standardantwort.
Zusätzlich besteht offenbar keinerlei alternative Kontaktmöglichkeit außer der E-Mail-Adresse, auf die offensichtlich niemand individuell reagiert. Telefonischer Support oder eine direkte Klärung sind nicht möglich.
Wenn man bei einer entsprechend hohen Summe einen gesetzlich erforderlichen Rechnungsnachweis einreichen muss und keinerlei Unterstützung erhält, bleibt am Ende leider kein anderer Weg als die Prüfung rechtlicher Schritte.
So stelle ich mir weder Transparenz noch professionellen Kundenservice vor.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Launch Gift Cards
Hallo Finn,
vielen Dank für Ihre Kontaktaufnahme mit Launch Gift Cards. Unser Support-Team ist sieben Tage die Woche per E-Mail erreichbar.
Ihre Bestellung konnte nicht erstattet werden, da die Geschenkkarten bereits in einem Airbnb-Konto eingelöst wurden.
Falls Sie eine Rechnung benötigen, nutzen Sie bitte unser Firmenportal für den Einkauf. Dort werden alle notwendigen Rechnungsdaten erfasst.
Sie erhalten in Kürze eine E-Mail von uns mit weiteren Informationen.
Vielen Dank,
Launch Gift Cards
SEO Scam/Imitates Legitimate Websites
Came up as first search result for Etsy and mother purchased a gift card thinking it was a legitimate business, no confirmation sent and gift card never provided but money charged. Seems like a pretty typical SEO scam, website mimics Etsy graphics and fonts.
12 de dezembro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hi Colin,
Thank you for contacting Launch Gift Cards. We are the 1st party retailer for Etsy gift cards. We apologize for any inconvenience you have experienced with your order. Order confirmation emails for orders made with ApplePay will be sent to the email address associated with your ApplePay account. Our live support representatives are available 7 days a week to assist you in locating your order. You may contact support via email at etsy@launchgiftcards.com.
Thank you,
Launch Gift Cards
Very fast response
I made a mistake on a gift card email address. I had not signed into Airbnb and never received a receipt. After speaking with Airbnb support, I was directed to contact Launch gift cards. It did not take long after giving my information for Launch support to fix the issue. I really appreciated the fast response, especially late on Christmas Eve 2025.
24 de dezembro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hi Rita,
Thank you so much for taking the time to leave a review! We are glad to hear our team was able to promptly resolve your request. Our live support team is available seven days a week if further assistance is ever needed.
Launch Gift Cards
Declined attempts to purchase Airbnb gift…
Two attempts to purchase Airbnb gift cards declined. Used different card each time. Replied to the decline as directed and got an auto-response that simply affirmed the payment processor declined the charge. Not helpful. And I see many others have had the same problem. I'll find a different gift. Airbnb just lost some business due to this company.
20 de dezembro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello John,
Thank you for contacting Launch Gift Cards. Our support team did their best to troubleshoot your purchasing efforts. Unfortunately, your orders were declined by our payment processor and we do not have access to further details on why these transactions were declined. The pending charges on your credit card have been voided. Please allow 3-5 business days for this to reflect in your bank account.
Thank you,
Launch Gift Cards
Purchased an eBay gift code
Purchased an eBay gift code. Can’t redeem, eBay is no help. My account was charged. Awful system.
21 de novembro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Holly,
The gift card purchased for Griffin was redeemed into an eBay account on 11/22/25 03:11:11 AM UTC. Our support team cannot assist with redeemed gift cards as we do not have access to eBay accounts. For further assistance, please contact eBay Support directly - https://www.ebay.com/help/buying/paying-items/ebay-gift-cards?id=4640#section2.
Thank you,
Launch Gift Cards
I made a mistake in the send date
I made a mistake in the send date, which I discovered days later. The Launch Gift Cards staff responded within minutes to take care of it. Great customer service!
13 de novembro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Andrea,
Thank you so much for leaving a review. We are happy to hear our team was able to assist in such a timely manner. Our live support team is available 7 days a week if further assistance is ever needed.
Thank you,
Launch Gift Cards
They solved my issue in 5 minutes!
They solved my issue in 5 minutes- one simple email- you rarely get this good customer service
3 de novembro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Montanah,
We are glad we were able to assist you with this matter.
Please know that our live support team is available 7 days a week should you need any assistance with future gift card purchases.
Thank you,
Launch Gift Cards
Got ripped off 100$ no refund no help
Got ripped off 100$ no refund no help
23 de outubro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Bryan,
As our support team informed you via email, your gift card order was declined. When a transaction is placed the funds are put on hold (pending). When the transaction has been declined, the hold on the funds is automatically released and the charge is voided.
Please allow up to 5 business days for this to reflect in your account. Please contact your bank for more information on their timeline for releasing holds.
Our team is unable to assist once the charge has been voided.
Thank you,
Launch Gift Cards
Airbnb Gift Card
An Airbnb gift card that I gifted at Christmas to my son and daughter in law was unretrievable when my daughter in law got a new phone. I reached out to Airbnb and the issue was resolved within minutes! What great customer care!
8 de agosto de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hi Jamie,
Thank you so much for taking the time to leave a review. We are glad to hear our support representatives were able to resolve your issue in a timely manner. Our live team is available seven days a week if further assistance is ever needed.
Thank you,
Launch Gift Cards
Scandale
J'ai reçu un bon de 150 euros, impossible d'y avoir accès en cliquant sur le lien envoyé par launchcard.
Cela fait deux fois que je sollicite leur support pour récupérer le bon d'achat, zéro réponse.
Scandale
23 de junho de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Bonjour Caroline,
Merci d'avoir contacté Launch Gift Cards. Nous vous prions de nous excuser pour ce désagrément rencontré avec votre commande. Nos cartes cadeaux sont valables pour chaque pays, comme indiqué sur la page d'achat. Si vous avez besoin d'aide concernant votre carte cadeau, veuillez contacter support@launchgiftcards.com.
Merci,
Launch Gift Cards
Tried to buy a card for my mom's…
Tried to buy a card for my mom's birthday and they declined it randomly and refused to help. I have excellent credit and extremely low utilization.
12 de junho de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Ty,
Thank you for contacting Launch Gift Cards. Our support team did their best to troubleshoot your purchasing efforts. Unfortunately, your orders were declined by our payment processor and we do not have access to further details on why these transactions were declined. The pending charges on your credit card have been voided. Please allow 3-5 business days for this to reflect in your bank account.
Thank you,
Launch Gift Cards
Great!
Great! I was having issues with my gift card delivery, I received a very quick response & fast solution!
5 de junho de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Brit,
Thank you so much for leaving a review. Our team is happy we were able to assist with your gift card purchase. Our live support team is available 7 days a week if future assistance is ever needed.
Thank you,
Launch Gift Card
Think they might be a scam
Bought a 12 month gift card for DAZN but they sent me a 1 month gift card. When emailing them they said that I should take it up with DAZN! It’s Launch who sold me the card not DAZN. I guess I’ve been scammed. Stay clear.
EDIT
I see launch have suggested the issue is with DAZN. I think the issue is charging for a 12 month card and only delivering a one month card. Scammers
9 de maio de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Bob,
Thank you for contacting gift Launch Gift Cards. We are sorry to hear you are having issues redeeming your DAZN gift card. Our company can only assist with the sale of DAZN gift cards. For any assistance with gift card redemption, user accounts, or redemption errors you must contact DAZN. Their support team can be reached here - www.dazn.com/help.
Thank you,
Launch Gift Cards
I tried to purchase a Gift card from…
I tried to purchase a Gift card from the site for a lot of money, my bank flagged it and stopped the transaction as potential fraud. Beware!
14 de abril de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Caroline,
Thank you for contacting Launch Gift Cards. Your bank flagged the transaction as it thought that the purchase itself may be suspicious or fraudulent. This can happen when your financial institution doesn't recognize a pattern of purchasing behavior. We would recommend reaching out to your bank for additional insights into why they blocked your purchase attempt.
If you have any other questions regarding our website or our gift cards please reach out to support@launchgiftcards.com.
Thank you,
Launch Gift Cards
Great gift idea & great follow up service
I gifted my daughter an Airbnb voucher, she lost her email containing the voucher details. I contacted Airbnb voucher customer services and they resent the email to her. It took me some time to find the correct contact details, but once I had the correct contact details the response was prompt and efficient.
4 de fevereiro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Selena,
Thank you so much for leaving a review. We are happy to hear our team was able to assist with your gift card needs. The easiest way to get in contact with our support team is by replying to your gift card receipt via email. Our live support team is available 7 days a week if further assistance is ever needed. Thank you,
Launch Gift Cards
Resposta da Launch Gift Cards
Hello Carmen,
Thank you for contacting Launch Gift Cards. The gift card was redeemed into an account on Jan. 20, 2025, 6:18 p.m. UTC (Universal Time). Once a gift card has been redeemed into an account, we are unable to assist as we do not have access to user accounts or redemption balances. We apologize for any inconvenience and recommend you contact Airbnb support directly for further assistance.
Airbnb Direct Support: +1 (844) 234-2500- https://www.airbnb.com/help
Thank you,
Mistyped email…
I typed the wrong email address for the gift card. I emailed them with my problem and it was solved very quickly.
16 de janeiro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hi Bonnie,
Thank you so much for taking the time to leave a review. We are glad to hear our support representatives were able to resolve your issue in a timely manner. Our live team is available seven days a week if further assistance is ever needed.
Thank you,
Launch Gift Cards
I totally messed up an order for a…
I totally messed up an order for a couple of Airbnb vouchers for relatives as Christmas presents. Couldn't understand why neither of them had thanked me, mentioned it to one who said "never received an email from them", contacted the other and they hadn't had a email either! OMG! "You've been scammed" they said. My heart sank, but I reached out by email and Launch gift cards were so helpful - I had a typo in one of the email addresses and the other one didn't exist! Talk about operator error. Within an hour of contacting Launch, giving them the correct email addresses, it was all sorted and gift card emails were received. Conclusion: 1) Launch Gift Cards were very efficient and rectified my mistakes and I would use again and 2) Don't let old people loose on a laptop!!!! :)
6 de janeiro de 2025
Opinião espontânea
Resposta da Launch Gift Cards
Hello Marianne,
Thank you so much for taking the time to leave a review. We truly appreciate your kind words about our support team. Our live support representatives are available 7 days a week if further gift card support if ever needed.
Thank you,
Launch Gift Cards
I purchased an e-card for a friend…
I purchased an e-card for a friend yesterday. She attempted to redeem it this morning and it was redeemed by a stranger.
So much for this site!!!
28 de dezembro de 2024
Opinião espontânea
Resposta da Launch Gift Cards
Hello Wendy,
The gift card is only provided to the buyer and recipient by our team. Unfortunately once a gift card is redeemed into an eBay account we are unable to assist further as we do not have access to user accounts. Please contact eBay for further assistance, https://www.ebay.com/help/buying/paying-items/ebay-gift-cards?id=4640#section2. Thank you,
Launch Gift Cards
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