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Laveliya is your trusted online boutique for elegant dresses crafted for every special occasion. From wedding gowns to evening wear, bridesmaid dresses to cocktail attire, we offer a wide selection designed to celebrate your unique style. With inclusive sizing, custom options, and worldwide shipping, we ensure every customer finds their perfect fit effortlessly. Our commitment to quality, elegance, and customer satisfaction has made Laveliya a go-to destination for timeless fashion. Discover your dream dress today and make every moment unforgettable with Laveliya.
London, Reino Unido
2,8
15 opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
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I’ve recently bought a dress from this site dress is lovely but to small and yes I did measure with this site guide I’ve tried a few ways to contact them with no response very disappointing customer service I’ve been let down would not recommend this site
Laveliya operates under a .co.uk website, but returns are sent overseas at your own expense — something not clearly stated before purchase. I was quoted £22 to return a £76 dress to China after already paying £19 delivery.
I was offered 50% to keep it instead of a fair return option, and when I declined, my emails stopped being answered.
Very disappointing experience. Check the returns process carefully before ordering.
Resposta da Laveliya UK
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
they will not refund you the site is a scam they will only partial refund you. My wedding dress arrived in a tiny package or creased and stuff into a bag it was nothing like the picture on the website. The address they send from is in China. Please be carful I would defo not use them ever again
Resposta da Laveliya UK
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
Ref . RUK250709183843871.
My wife bought a dress as per this ref . This was a special day , daughter wedding on 11/08/25 (Mother of the bride) . When it arrived it was not the same colour , very different , poor finish and over sized .
When she phoned, customer service was so bad . She was asked to take her body pictures with tape measure around , which really made her uncomfortable and humiliated or harassed . Just because she wanted a replacement or refund .
I would advise anybody looking for a special day dress not to use this shop . They won’t refund you or accept returns . My wife if so stressed due to the fact she wasted her money and no one is will to help her .
Please don’t waste your time with their customer service.
Resposta da Laveliya UK
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
As part of the return process, we request that you provide photos of the issue, which will help us assess the problem and efficiently process the return. We hope you understand. At the same time, the color of our dress is consistent with our color chart. Please refer to the color chart:https://www.laveliya.com/color-chart.html.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
I bought a dress on your website. The dress is beautiful, it exceeded my expectations. I highly recommend it. 🌺 Pictures will be posted later when I wear it for my daughter's wedding. 🌺🌺
Resposta da Laveliya UK
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
I'm so happy with this purchase. the size is perfect, and while I expected a darker shade, I also like the purple!
Resposta da Laveliya UK
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
I love this dress! It's so pretty, and I was pleasantly surprised by how fashion the style is.
Resposta da Laveliya UK
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
This is pretty nice, but I think getting a custom size is the way to go - the split was a little big for me.
Resposta da Laveliya UK
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
Do not buy from Laveliya UK. The prom dress differed from the picture on the website - in reality, the bust had thick beige sponge curling over the top of cheap nylon lace with loose threads. Unwearable. Their "customer service" is email only and exists as a barrier, not a service. Laveliya will not facilitate any kind of help or refund for faulty items. I will never use them again.
Ordered a dress on Saturday 5th April 2025. Didn’t get a confirmation email. Luckily, I took a screenshot of the order being accepted so had a copy of the order number.
I’ve been trying to contact the company via their website but it keeps saying:
“Unable to submit your request. Please, try again later”.
Emailed them three times directly, still no response. Checked my credit card and payment has been taken. Not impressed with customer service. Going to process a chargeback through my credit card company and go back to hellymoon who I ordered from before, who, have a chat option, and got back to me within 20 minutes when I had a query.
My future wife ordered a wedding dress from this company on the 3rd March 2025,
When the dress arrived it was a completely different dress then advertised also too small even thou my partner wears a size 12.we then emailed the company regarding this issue and they couldn’t be more unhelpful, asking why we would want to return this item,they were even asking for pictures of my partners body with tape measure around which she didn’t feel comfortable in doing, without this info they have refused a refund,the dress which was delivered also had no labels on it and stuffed into a small plastic bag.my partner has tried to contact them twice since with no response at all,I would strongly advise anyone if u are looking for a wedding dress do not use this company,doesn’t even deserve a 1 star rating,as u can imagine my partner is heartbroken as can not afford another dress now.
Resposta da Laveliya UK
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
Bought a Dress from Laveliya.co.uk
It’s Absolutely Beautiful the Quality of the Material is Fantastic . Pricing is also Brilliant . The Postsge was Quick Too , Highly Recommend this Online Boutique its Choices are Huge . Use their Sizing Charts & you can’t go Wrong
Resposta da Laveliya UK
Dear Customer,
Thank you sincerely for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our services.
Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future. Thank you for choosing Laveliya and for sharing your positive experience!
Best regards,
Laveliya Customer Service Team
Ordered a dress as advertised for a size 16, dress arrived when I unwrapped it the style was slightly different to the photo's. Also I was unable to get it on, it was to tight and had to stop at my knees, so I tried putting it over my head with the same result. This dress was more like a petite 14, my other UK bought clothes vary between size 14 & 16 depending on style. Avoid this site as they also flout UK consumer rights and avoid trying to give you a full refund. They are based in China.
Resposta da Laveliya UK
Dear customer,
Thank you for your feedback and for bringing this to our attention.
We are so sorry to hear of your less than satisfactory experience with product and service and hope you will accept our sincerest apologies.
Regarding your mentioned issues, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it?
Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding.
Best regards,
Laveliya Customer Service Center
Size UK12 fits me perfectly except for the length, but I didn't want to go for a custom size. I reached out to customer service before ordering, and they adjusted the length for free. I'm really happy with their help!
Resposta da Laveliya UK
Dear customer,
We are incredibly grateful that you took the time to share your wonderful feedback about the dress and service.
Customer satisfaction is our top priority and we are thrilled you enjoyed working with us.
We are pleased about the future and look forward to bringing you more exciting and loved dresses.
Thank you again for your support and trust!
Best regards,
Laveliya Customer Service Center
I'm a fat figure and hard to buy a suitable dress usually. Recently I bought a custom-size dress from Laveliya. The measurements were spot on, and the colour suited me so well. I'll shop here again.
Resposta da Laveliya UK
Dear customer,
We are incredibly grateful that you took the time to share your wonderful feedback about the dress.
Customer satisfaction is our top priority and we are thrilled you enjoyed working with us.
We are pleased about the future and look forward to bringing you more exciting and loved dresses.
Thank you again for your support and trust!
Best regards,
Laveliya Customer Service Center
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