Leaders  Opiniões 8095

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Periodic review today. Ellie was great. Turned up on time. Very polite. Super efficient. I know visits are part of renting but it is intrusive & has never felt right having a stranger walk around... Ver mais

Classificada 5 em 5 estrelas

The process of letting went very well. Specially Aleyna Saklav was really helpful."I had an amazing experience with this letting agent. She is incredibly kind, always responsive, and ready to help at... Ver mais

Classificada 5 em 5 estrelas

I needed a valuation on my home. Selwyn was above and beyond. Not only did he provide this, he also provided me with practical advice on renting my flat out and what the new regulations mean for landl... Ver mais

Classificada 5 em 5 estrelas

Jade helped resolve the problem we had with the rent amount promptly & made sure it wouldn't happen again, & refunded the difference straight away. Kept us informed as what was happening. Very profess... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliador imobiliário
  4. Agência de arrendamento imobiliário
  5. Agrimensor imobiliário

Sobre Leaders

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto


4,5

Excelente

TrustScore: 4.5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great company

Great company. Been a tenant with them for 8 years. Quick to respond to emails and calls. Quick to resolve issues within the home. Would recommend

17 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Selwyn at Forest Hill

Everyone we've spoken to at the Forest Hill branch have been really helpful and friendly - Selwyn Pacheco in particular answered our queries right away and dealt with our enquiry quickly and professionally, making us feel very comfortable.

17 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A big thank you to Will for finding me…

A big thank you to Will for finding me the perfect tenant. You have been a dream to work with, professional, open, and charming. You took on board exactly what I was expecting in a tenant, and you delivered. I wish you every success in the future.

3 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great support and quick response

Huge thanks to Leaders for their amazing support throughout our home letting journey! This is our second time with them, and they always deliver with super-fast responses to all our questions.

16 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Bunch of walking contradictions

Residents next to a street they look after for a landlord contacted LRG for help ref their tenants and ASB.

It took for complaints to be made before anything was actually listened to and still even now their incompetence shows.

How can it go from 'the council won't discuss anything with us' to 'you've been told a few times the council have been told we cannot action personally on ASB'

NOT ONCE HAS ANYONE FROM THIS COMPANY TOLD THAT LAST STATEMENT TO ANY OF US UNTIL TODAY WHICH IS NO GOOD ANYWAY AS I MADE A NUISANCE OF MYSELF ON THE PHONE TO THE COUNCIL MYSELF LAST WEEK AND PASSED YOUR OWN MESSAGE ON FOR YOU

They're an absolute bunch of liars who need a central system to type into so they can all keep up with each others lies.

Avoid this company at all costs, they're absolute amateurs who couldn't organise the proverbial in a brewery !

Thankfully I have good neighbours round me willing to help me with this joke of a company and it won't be the last you hear of it either.

Sort out your internal affairs !!

16 de abril de 2026
Opinião espontânea
logótipo da Leaders

Resposta da Leaders

Dear Janet Riley

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Classificada 5 em 5 estrelas

Very friendly and helpful

Very friendly and helpful. Helped me move with no hassle and was an easy process throughout. Holly who managed everything for me was great. Would recommend to friends and family.

16 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bilal was very helpful

Bilal Raqeeb was very helpful throughout the process. He replied fast and had good insights.
I entrusted my property to Bilal to rent it out for me, and he found me good tenants; the process was smooth and easy for me as a landlord.

16 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I have used Leaders for years and they…

I have used Leaders for years and they have never let me down, Beckenham is an outstanding branch, and I have to shout out to Shuk who has looked after me and my property in a fantastic ,professional and very empathetic way ( it can be a stressful process ) she has honestly helped me so much , I’m very grateful to her , she is a diamond among estate agents!

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Periodic review today.

Periodic review today.
Ellie was great. Turned up on time. Very polite. Super efficient.
I know visits are part of renting but it is intrusive & has never felt right having a stranger walk around your home judging cleanliness etc.
Having someone as nice as Ellie turn up is a blessing, takes the stress & awkwardness out of things.
Thanks Ellie

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I needed a valuation on my home

I needed a valuation on my home. Selwyn was above and beyond. Not only did he provide this, he also provided me with practical advice on renting my flat out and what the new regulations mean for landlords. He is warm, friendly and extremely helpful, exactly what a first-time landlord, who may feel a little overwhelmed, needs. Thank you for your help!

26 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The process of letting went very well

The process of letting went very well. Specially Aleyna Saklav was really helpful."I had an amazing experience with this letting agent. She is incredibly kind, always responsive, and ready to help at any time. No matter when I contacted her, she got back to me. She always took the time to address any concerns and clarify things right away.

14 de abril de 2026
Opinião espontânea

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