leafliving.com.au Opiniões 

Resposta da leafliving.com.au

24/06/2026

Hi Kevin,

Thank you for your great review! We're delighted to hear that you're happy with your 8ft pool table and that you had a positive experience with our service and pricing.

It's also wonderful to know that our delivery team provided a professional installation and made sure everything was set up properly for you. Your recommendation and continued support truly mean a lot to us.

We look forward to serving you again in the future!

Best regards,
Customer Service Team

Resposta da leafliving.com.au

17/06/2026

Hi Shirin,

Thank you for your review.

We would like to provide some additional context for anyone reading this feedback.

The concerns raised in this review relate to events that occurred prior to delivery and installation of the product. Following discussions with you, our team reviewed the available options and, as a goodwill gesture, offered a complimentary upgrade solution which was accepted. The order subsequently proceeded to delivery and professional installation.

Since installation, a number of additional concerns have been raised and have been discussed extensively with our team. Throughout this process, we have carefully reviewed the information provided, the installation records, photographs, videos, and the documented history of the order.

For transparency, our records show that the product was delivered and installed successfully, and installation completion records have been retained as part of our service documentation. We have also provided detailed explanations regarding the matters raised, together with multiple resolution options designed to address the concerns presented.

As a business, we respect every customer's right to raise concerns and request assistance. Equally, we have a responsibility to assess matters based on factual evidence, our published policies, warranty obligations, and the framework of Australian Consumer Law. While we endeavour to accommodate reasonable requests wherever possible, not every requested outcome will necessarily be supported by the facts of the case or applicable consumer protections.

For this reason, all decisions relating to this matter have been made following a review of the available evidence and in accordance with our obligations as a responsible Australian retailer.

At the time of writing, discussions remain ongoing and we continue to work toward a fair and reasonable outcome. We remain willing to engage constructively and professionally in an effort to resolve the matter.

For transparency, installation video records from completion of the installation are available and have been retained as part of our records.
https://youtube.com/shorts/jrLHv8tohmI?feature=share

Kind regards,

Mark
Customer Care Manager
Leaf Living

Resposta da leafliving.com.au

4/07/2026

Hi Nelson,

Thank you for taking the time to leave your feedback.

We fully understand how frustrating this experience was.

Your order was affected by shipping delays that extended well beyond the original ETA, and we recognise that this caused understandable disappointment.

Throughout the process, our team remained in regular contact, providing updated delivery information as it became available, discussing alternative stock options, arranging priority delivery once stock arrived, and offering compensation as a gesture of goodwill. While these efforts could not undo the delay itself, they reflected our genuine commitment to supporting you until your order was successfully completed.

At Leaf Living, we understand that delays are sometimes unavoidable in international supply chains and isolated and far remote logistics in WA, but we also believe communication and customer support matter just as much. We continue to review our internal processes to improve both.

Thank you again for your feedback. We genuinely appreciate the opportunity to learn from experiences like yours and wish you and your family all the best.

Regards,

Mark
Customer Care Team
Leaf Living

Resposta da leafliving.com.au

16/09/2026

Hi Mia,

Thank you for taking the time to share your experience. We are sorry that the extended timeframe and, particularly, the communication during the waiting periods caused you so much frustration. Having reviewed Order #10584 in full, we agree that our updates should have been more proactive and consistent.

We would also like to provide some context on what occurred with the order.

Your order involved a specific combination of colours, with some items becoming available earlier than others. Rather than holding the entire order until every item was available, we prioritised the available items, and the first part of your order was successfully delivered on 31 January 2026.

The originally selected colour for the remaining chairs continued to have very limited availability. Our team therefore discussed alternative options with you and, after you agreed to an alternative colour, arranged an interstate stock transfer to complete the outstanding portion of the order.

Part of this fulfilment period also overlapped with the time you advised us that you would be overseas. As the remaining items could not be left unattended at the property, our team needed to reconnect with you and confirm a suitable delivery arrangement before completing the final delivery. We mention this only as part of the overall timeline, rather than to diminish our responsibility for the areas where our communication could have been better.

Having reviewed the order today, I am pleased to confirm that all remaining items have since been successfully delivered and the order has now been completed in full.

While this order took considerably longer than either you or we would have wanted, our team continued working through the stock and delivery issues until the complete order was fulfilled. At the same time, we recognise that work happening behind the scenes is not enough if the customer is not receiving timely and proactive updates.

We have since made improvements to the way outstanding and delayed orders are monitored and communicated, particularly where orders involve split deliveries or interstate stock transfers.

Thank you again for your patience and for continuing to work with us through what became an unusually lengthy fulfilment process. We appreciate the opportunity to have ultimately completed your order and sincerely hope you are now enjoying the full furniture set.

Kind regards,
Mark
Customer Care Manager
Leaf Living

Resposta da leafliving.com.au

12/06/2026

Hi Matthew,

Thank you for taking the time to share your feedback.

We sincerely apologise for the frustration you have experienced during this order process and appreciate the opportunity to provide some additional context for anyone reading this review.

Our records show that your order required a manual payment arrangement because the payment method selected was not one of the standard payment options available through our website. As a result, our team worked with you directly to facilitate the payment outside of the normal checkout process, which unfortunately added some additional time to the ordering process.

Since then, our records also indicate that multiple members of our customer service team have attempted to contact you regarding product upgrade options and delivery arrangements. However, we have not yet received confirmation on several of the final details required before dispatch can be scheduled.

Rather than debating timelines, our focus remains on moving the order forward and achieving a successful delivery outcome.

At present, our team is actively prioritising this order and is working to finalise the remaining arrangements with you. Once the outstanding details are confirmed, we will arrange dispatch at the earliest available opportunity.

Leaf Living delivers large recreational products across Australia, and while some orders occasionally require additional coordination, we recognise that clear communication is important and we are continually working to improve our processes.

We appreciate your patience and look forward to completing your order as soon as possible.

Kind regards,

Mark
Customer Care Manager
Leaf Living

Resposta da leafliving.com.au

5/06/2026

Hi Eric,

Thank you so much for your feedback! We're delighted to hear that you're enjoying your table tennis table.

It's great to know the delivery exceeded your expectations and that you're happy with the quality, sturdiness, and playing surface. We're especially pleased to hear you feel it was worth the investment.

Thank you again for choosing Leaf Living. We truly appreciate your support and hope you enjoy many great games ahead!

Kind regards,
Mark
Customer Care Manager
Leaf Living

Resposta da leafliving.com.au

4/06/2026

Hi Ann,

Thank you so much for your kind and thoughtful feedback!

We're delighted to hear that you're happy with your bunk bed purchase and that the quality met your expectations. It's great to know you found it sturdy and well-made.

We're also very pleased that our customer service and delivery met your needs, and that our follow-up call helped ensure everything was just right. Providing a smooth and supportive experience is very important to us.

Your recommendation truly means a lot, and we're grateful you took the time to share your experience.

If there's ever anything else we can assist you with, please don't hesitate to reach out.

Kind regards,
Mark
Customer Care Manager
Leaf Living

Resposta da leafliving.com.au

26/06/2026

Hi Adam,

Thank you for taking the time to share your feedback.

We are sorry to hear that you remain disappointed with the outcome and appreciate the opportunity to provide some additional context.

Following your report regarding the damaged backboard, our team carefully reviewed the information provided and, as a goodwill gesture and without admission of liability, arranged a replacement backboard. The replacement was subsequently delivered in accordance with the agreed arrangement.

The remaining difference between us related to the disposal of the original damaged backboard. While our delivery service does not include the collection or disposal of construction waste or damaged products, we nevertheless offered an additional solution by inviting you to return the original backboard to our Bayswater warehouse, where we would dispose of it at no cost. Unfortunately, this alternative did not meet your expectations.

We understand that this was disappointing for you. Throughout the matter, our team remained committed to communicating openly, providing practical solutions, and following through on the commitments we made.

For anyone wishing to see how we document and complete after-sales support, we have also included 2 photos showing the delivery of the replacement backboard.

https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQLPJxkPbH1Utp_NA_vNAwmw-KvAOwjZ2w0KEh5zBnnHAQ_777_1019.png?v=1782455071

https://cdn.shopify.com/s/files/1/0581/7932/1994/files/lQLPJwDm3Bzbtp_NBBXNAwqwqY6wgt5MCOoKEh5zBnnHAA_778_1045.png?v=1782455071

At Leaf Living, we always aim to resolve genuine customer concerns through practical, fair and reasonable solutions. While we may not always be able to provide every outcome requested, we remain committed to communicating openly and acting in good faith throughout every stage of the customer experience.

Kind regards,

Mark

Customer Care Manager
Leaf Living

Resposta da leafliving.com.au

26/06/2026

Hi Peter,

Thank you for taking the time to share your feedback.

We are genuinely sorry that your experience has not met your expectations.

Your case has received ongoing attention from both our Customer Care team and senior management. We have remained in regular communication throughout the process, and a site visit has now been arranged for early next month so that we can inspect the table together, discuss the points you have raised, and work through the available options in person.

We believe that matters of this nature are best resolved through careful inspection, open discussion, and practical solutions rather than assumptions made remotely.

We appreciate your willingness to meet with us and are committed to approaching that visit professionally and constructively.

At Leaf Living, we stand behind our products and believe that good customer service extends beyond delivery. When concerns are raised, our focus is to listen carefully, investigate thoroughly, and continue working with our customers until an appropriate outcome is reached.

Thank you again for your patience. We look forward to meeting with you and continuing our discussions in good faith.

Kind regards,

Mark

Customer Care Manager
Leaf Living

Resposta da leafliving.com.au

23/09/2026

Hi Chad,

We would like to update this review with the final outcome of the case.

Following our discussions regarding the reported damage, we provided several resolution options and ultimately agreed to accept the return of the goods. Our team subsequently collected the products from you at our cost, and the agreed refund was processed.

While we acknowledge that the matter took longer to resolve than we would have preferred, the goods were ultimately returned to us and the case was concluded with a refund.

We are pleased that a final resolution was reached.

Leaf Living Team

Resposta da leafliving.com.au

4/05/2026

Hi Liz,

Thank you for your feedback, we are sorry to hear about your experience.

This is certainly not the level of service we aim to provide, and we would really like the opportunity to look into what may have happened and assist you further.

We were unable to locate your order based on the information available here, could you please share your order number or a screenshot of your purchase with us? This will allow us to investigate properly and work towards a resolution for you.

We are here to help and will do our best to support you once we have your details.

Kind regards,
Mark
Customer Care Manager
Leaf Living